Lose Broadband Connection Evertime I Reboot PC

[Red Squirrel]

Yep, unfortunately, sometimes, windows update installs the wrong ethernet host controller for your motherboard. This one is straight from ASUS, latest driver for your board so atleast we know once that's installed that's one inconsistency stomped out. If it still doesnt autoconnect, im pretty sure there's something incorrectly auto-configured in your ethernet adapter settings > properties.

How do I access the ethernet adapter settings I can post a screenshot

 

[Sleinous]

Right click on Local Area Connection, when youre in "change adapter settings" screenshot every tab.

Also, head into device manager --> network adapters --> print screen that.

 

[Red Squirrel]

I hope i've got all the screenshots you need sleinous let me know if i've missed something out

 

[Red Squirrel]

last couple of screenshots

 

[Sleinous]

You can try unticking "allow this computer to switch this device off to save power" Not sure itll do much though

What happens when you click connect, under, network and sharing center, in one of your earlier screenshots where it says you are not connected?

This is very hard to solve without remote access ^^ May have to phone up tech support on 0844 499 4000 on Monday and theyll try sort it, with a remote access too if needed.

 

[Red Squirrel]

You can try unticking "allow this computer to switch this device off to save power" Not sure itll do much though

What happens when you click connect, under, network and sharing center, in one of your earlier screenshots where it says you are not connected?

This is very hard to solve without remote access ^^ May have to phone up tech support on 0844 499 4000 on Monday and theyll try sort it, with a remote access too if needed.

I unticked that box Sleinous and made it worse and wouldn't connect at all so i've had to tick the box again to get a connection but i did get a screenshot of when i'm not connected.

Looks like i'll have to ring tech support later in the week as I don't get home from work til after 5.30pm and the support lines are closed then

BTW what is teamviewer?

 

[Sleinous]

Teamviewer allows someone like me to access ur comp externally through a temp id and pass in a client. When session ends, ur teamviewer closes if u chose to just run it and not install it

Having looked at screenshot this could also be your router, will think about this

 

[Red Squirrel]

Teamviewer allows someone like me to access ur comp externally through a temp id and pass in a client. When session ends, ur teamviewer closes if u chose to just run it and not install it

Having looked at screenshot this could also be your router, will think about this

Appreciate all your help so far Sleinous let me know if you have any other ideas

 

[Shibin]

Slenious,i am surprised how pc spec havent given you "god of the forums" title. Your are such an amazing help to everyone dude,keep up the good work. +1 rep

 

[Sleinous]

Thanks ^^ Squirrel, what's the make and model of the router? Have you tried going into is (usually 192.168.1.1 or 192.168.254 in web browser) and deleteing the computer form the list of connected devices, switching off, back on, and seeing if router gives you a new IP on the network?

 

[Red Squirrel]

Thanks ^^ Squirrel, what's the make and model of the router? Have you tried going into is (usually 192.168.1.1 or 192.168.254 in web browser) and deleteing the computer form the list of connected devices, switching off, back on, and seeing if router gives you a new IP on the network?

What do you mean by router do you mean the cable modem?

The cable modem is a Cisco 2100 cable modem

I've tried putting both those addresses in my web browser and neither of them work sleinous

 

[Sleinous]

The one that you received with your ISP. Ill find ip in a sec for you.

EDIT just gimme make and model of both devices, i keep forgetting some peeps dont have an all-in-one yet like a home hub or wireless router. You have external modem and then router

 

[Red Squirrel]

The external modem (cisco 2100) just plugs straight into the PC there is no other device

 

[Sleinous]

Hmm cisco 2100 not on my list lol, hang on a sec while i grab my spade and dig a little deeper.

 

[Red Squirrel]

Hmm cisco 2100 not on my list lol, hang on a sec while i grab my spade and dig a little deeper.

Edit: Can u confirm this is it?
http://www.cisco.com/web/consumer/support/modem_DPC2100.html

Yes that's the one Sleinous

 

[Sleinous]

ok, start --> cmd

then type

ifconfig/release

and then..

ipconfig/renew

p.s. Didnt realise u were on cable so used to seeing my telephone line in mine lucky u

Edit: Btw is the cable light on on your box?

 

[Red Squirrel]

Just done as instructed and here are the results...


C:\Windows\system32>ipconfig /release

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::d837:9d81:d502:6a93%11
Default Gateway . . . . . . . . . :

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:b2:66:add0:de18
Link-local IPv6 Address . . . . . : fe80::b2:66:add0:de18%13
Default Gateway . . . . . . . . . :

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\system32>ipconfig /renew

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Link-local IPv6 Address . . . . . : fe80::d837:9d81:d502:6a93%11
IPv4 Address. . . . . . . . . . . : 82.47.33.281
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 82.47.32.1

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : cable.virginmedia.net
IPv6 Address. . . . . . . . . . . : 2002:522f:21e7::522f:21e7
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

C:\Windows\system32>

 

[Sleinous]

no space between ipconfig and the / or it wont work and will just display 'ipconfig' command

 

[Red Squirrel]

ran it again and still get the same results


C:\Windows\system32>ipconfig/release

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::d837:9d81:d502:6a93%11
Default Gateway . . . . . . . . . :

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\system32>ipconfig/renew

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Link-local IPv6 Address . . . . . : fe80::d837:9d81:d502:6a93%11
IPv4 Address. . . . . . . . . . . : 82.47.33.281
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 82.47.32.1

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : cable.virginmedia.net
IPv6 Address. . . . . . . . . . . : 2002:522f:21e7::522f:21e7
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:b2:66:add0:de18
Link-local IPv6 Address . . . . . : fe80::b2:66:add0:de18%13
Default Gateway . . . . . . . . . :

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

C:\Windows\system32>

 

[Sleinous]

Great...microsoft had to change how they did things in win7 didnt they....

Follow this guide plz:

http://www.ehow.com/i/#article_5800492

Think it applies 2 u, ur modem hasnt forgotten ur old pc