Search results

Update, Just to advise that I managed to do a clean install and the problem is long gone, though i was missing the TPM and managed to source one and install it and everything is as good as new now.. Final thanks for all your assistance in sorting this issue out.

Ok thanks guys, ill away and get on with this and let you know how it goes. Cheers for now.

Trying to source this online and Microsoft are only doing downloads, finding it on usb is near as dammit..........

Of the two media that i can use which would you recommend, dvd or usb, im going to have to get one to do clean install

Ok thanks. oh the joys.

Ehhhhhhhhhhhhhhhhhhh ok so, carried out a full system recovery this morning using the inbuilt recovery settings, nice to see a shiny new computer, however, when i shutdown the problem has re occured, the application i installed after recovery was vivaldi (chrome based browser) all updates to OS...

Im hugely grateful for all the help you have both given today. Thank you.

Yeah i think ill go down the win re install. Do you mind if i ask, are both of you anything to do with the technical support for pc specialist, because if you are seperate i can still run this by them, as im still in warranty.

I have no hair left, honestly pulled it all out. lol

See reply above.

Ahhhhh well one of the things i did was to enable and re enable avast virus and firewall with no luck I then removed avast from the system and installed a different one today, and still have no effect with this error. Im thinking if i have to do a re install of windows then its not a problem...

here we go https://drive.google.com/file/d/1RC7V0Agi_v_tn-Zsct6wZc0-GCRaaj6o/view?usp=sharing cheers

Good luck with that, and thank you for your help in this. I am I note still within warranty as a last ditch. So no pressure lol

Thats great, heres the link https://drive.google.com/file/d/1CFHBhvpO6X661XYNCwSpKO9Zvzxp6OTD/view?usp=sharing

Im afraid im a little out of my depth here, which logs from the left hand side menu, do you suggest and where to upload them.

i did consider this a few days ago thinking it might have been a pc case power button issue but opted to keep going with other stuff and ultimately the forum. I think the linux mint route may be a game changer in this discussion

Ok soooo installed linux mint onto pen drive, did a hard reboot, had to go into settings to get a boot menu, where i booted from the pen drive. Got into linux all ok. And did a shutdown and voila it shut down and remained shut down. So im quietly pleased that its not a hardware issue.

Ok i didnt think to try that with linux, but yeah good idea, ill get onto that. Thanks.

Have ran the event viewer just to have a look and the following screenshot may tell you something. Im rather lost at this point and didnt proceed any futher.