Blue Screen of Death (BSOD) Bad Pool Header

J

jaymeh

Active member
Hi everyone,

I am currently having problems with a PC I recently bought from the site around two months ago. While playing Minecraft or Skyrim, sometimes even just watching videos I get a blue Screen of death error with Bad pool header.

I have noted down the Technical information on the screen although I am not sure if it will help resolve the problem.

Technical Information: *0x00000019(0x0000000000000021, 0xFFFFFA800D83E000, 0x00000000000016C0, 0x006E0020006D0065)

The specifications of my rig are also written below, just in case this could also be a factor for my issues.

Case COOLERMASTER HAF 912 PLUS MID TOWER GAMING CASE

Processor (CPU) AMD PHENOM II X4 965 (3.40GHz/8MB CACHE/AM3) - BLACK EDITION

Motherboard ASUS® M5A87: AM3+ PLATFORM, DUAL DDR3,SATA 6.0GB/s, USB 3.0

Memory (RAM) 8GB SAMSUNG DDR3 DUAL-DDR3 1333MHz (2 X 4GB)

Graphics Card 2GB AMD RADEON™ HD6950 - 2 DVI,HDMI,2 mDP - DX® 11, Eyefinity 4 Capable

Hard Disk 750GB WD CAVIAR BLACK WD7502AAEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)

DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM

Power Supply CORSAIR 650W ENTHUSIAST SERIES™ TX650 V2-80 PLUS® BRONZE

Processor Cooling SUPER QUIET 22dBA TRIPLE COPPER HEATPIPE CPU COOLER

Operating System Genuine Windows 7 Home Premium 64 Bit - inc DVD & Licence

Thanks in advance for any help with this issue I am currently having.

Jamie
 
Xoil

Xoil

Well-known member
Just looking up your error have you updated/installed any new drivers recently?

Bad pool head either means Bad device driver or, more typically, a bad RAM module.
 
Last edited:
J

jaymeh

Active member
I probably have but I am unaware as to which ones it may be as its been happening a few times recently. It could be my xbox 360 controller, but i just thought they came as plug and play with windows 7?
 
Xoil

Xoil

Well-known member
That error normally pops up with bad drivers or hardware, RAM is sometimes a causing factor. When you put the xbox controller in did it say installing blah blah blah?
 
Xoil

Xoil

Well-known member
If your drivers look fine it could be a ram problem, you should contact PCS about that.
 
J

jaymeh

Active member
I mean there's no like yellow question marks in drivers so they should be fine. Perhaps I shall phone PCS on monday.

Thanks for your help
 
J

JGUK

Active member
I have the same problem with my Xbox controller. Unplugged it and never had the problem again. Try updating drivers for that.
 
J

jaymeh

Active member
Once again I am still having errors with this, I even had my Xbox 360 controller unplugged this time but whilst running minecraft I got the bluescreen again. I have tried to google the problem, but there is so much information on the error and it always seems different for other people. Is there some sort of crash report I can upload or view to find the cause of the problem?
 
Xoil

Xoil

Well-known member
jaymeh said:
Once again I am still having errors with this, I even had my Xbox 360 controller unplugged this time but whilst running minecraft I got the bluescreen again. I have tried to google the problem, but there is so much information on the error and it always seems different for other people. Is there some sort of crash report I can upload or view to find the cause of the problem?
Click to expand...

http://www.nirsoft.net/utils/blue_screen_view.html
 
J

jaymeh

Active member
Oh wow thats great I didnt see this reply, it seems that every time the crash is caused by:


ntoskrnl.exe ntoskrnl.exe+1aa9b2 fffff800`03049000 fffff800`03632000 0x005e9000 0x4e02aaa3 23/06/2011 02:53:23 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17640 (win7sp1_gdr.110622-1506) C:\Windows\system32\ntoskrnl.exe


PCTSD64.sys PCTSD64.sys+22148 fffff880`04680000 fffff880`046bc000 0x0003c000 0x4ea9da82 27/10/2011 22:26:10

So what does this mean?

Thanks for your help Xoil.
 
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