Call Support Number with Skype

[AndrePaulo]

Hello

Has anyone tried to call the support number from Skype?

I'm from Portugal and to call the support number on my phone, I would pay a lot. So I charged my Skype Account with 5€ and I wasn't able to call the support number.
Am I doing something wrong?
I tried to call +44 033 011 7000, +44 333 011 7000, setting directly the country but it wouldn't work, all I would get is "No Answer"

 

[AndrePaulo]

Well, nevermind, apparently I needed to setup my Caller ID https://support.skype.com/en/faq/FA...n-and-how-do-i-set-it-up-in-skype?q=caller+id

 

[FerrariVie]

Thanks for sharing that, might be useful for other people outside of the UK (like me), especially after Brexit

 

[paulo_pitanga]

Prezados, temos a partir de agora suporte e site ( https://www.pcspecialist.pt/) em Português. Quando precisares de alguma informação sobre nossos equipamentos podem nos contactar diretamente. Um abraço, Paulo

 

[BlessedSquirrel]

Prezados, temos a partir de agora suporte e site ( https://www.pcspecialist.pt/) em Português. Quando precisares de alguma informação sobre nossos equipamentos podem nos contactar diretamente. Um abraço, Paulo

+44 333 011 7000

 

[Bhuna50]

Portuguese helpline number is on here:

PCSPECIALIST - Contacte-nos

A PCSpecialist é um fabricante de computadores e portáteis personalizados de alto desempenho. Pode contactar-nos para +34 911 237 703 ou envie-nos um e-mail para [email protected].

www.pcspecialist.pt

 

[AndrePaulo]

Prezados, temos a partir de agora suporte e site ( https://www.pcspecialist.pt/) em Português. Quando precisares de alguma informação sobre nossos equipamentos podem nos contactar diretamente. Um abraço, Paulo

Gonna be honest, there are a few red flags on the .pt website, the phone number is using the Spanish calling code (is the support in Spanish or Portuguese?), forums is using Polish template:

If the idea is asking in Portuguese and answer is in Spanish, I would rather call the english number.
Also https://www.pcspecialist.pt/contacte-nos/ says "open between 10h and 18h" but it says its closed even tho its 17:14 at the time or writing this.
At least it seems to be connected at the same database, (confirmed as per trying to reset the password)

 

[BlessedSquirrel]

Gonna be honest, there are a few red flags on the .pt website, the phone number is using the Spanish calling code (is the support in Spanish or Portuguese?), forums is using Polish template:
View attachment 19709
If the idea is asking in Portuguese and answer is in Spanish, I would rather call the english number.
Also https://www.pcspecialist.pt/contacte-nos/ says "open between 10h and 18h" but it says its closed even tho its 17:14 at the time or writing this.
At least it seems to be connected at the same database, (confirmed as per trying to reset the password)

Thanks for pointing that out, I'll feed that back to the website administrators, I'm not sure if it's quite a new site that's under construction or not, but either way, needs solving.

 

[Bhuna50]

I think someone has gotten mixed up as the screenshot above has .pl at the end so the Polish wording would be correct...think someone has simply mixed up the .pl and .pt

If you go to the .pt website and click on the link to go to the forums you go to the .pt / forum page but it has the .pl template and wording as seen above so yes someone at PCS has mixed it up unless they are sharing a forum?

 

[paulo_pitanga]

Prezados Colegas de Portugal, bem vindos!

Primeiramente gostaria de informá-los que a PCSpecialist está a lançar linhas de atendimento multi-linguais juntamente com diferentes sítios ao redor da Europa (como o nosso de Portugal e o da Polônia conforme comentado aqui).

Fui contratado pela PCSpecialist para a vosso atendimento em português. Infelizmente devido à algumas restrições não foi possível, ainda, obtermos um número telefônico em Portugal, no entanto nossa operadora nos garantiu que estão a fazer tudo que podem para obtê-lo no menor prazo.

Desta forma, para início das atividades, usamos um número telefônico na Espanha, que será atendido por mim. Você não precisará ligar para o Reino Unido. Outro ponto de contato poderá ser também diretamente comigo é através do email - [email protected]

É sempre bom receber vosso feedback, por favor atualize-nos com suas idéias e demandas para Games, configurações de PCs e computação em geral neste fórum.

Um abraço à todos,
Paulo Pitanga

 

[BlessedSquirrel]

@AndrePaulo @paulo_pitanga Thank you both for raising your concerns. I have some feedback from Mustafa who is the customer care manager:

"We have a dedicated Portuguese colleague who will be working on our PT website, due to difficulties we were not able to get a PT number, so for now we are using a Spanish number, we will be looking in getting a PT number soon."

So I do think it's a relatively new custom site, should be getting a dedicated Portuguese line soon and they'll be reworking the site. Bear with it for now, but the spanish number is currently the correct one.

 

[FerrariVie]

@AndrePaulo @paulo_pitanga Thank you both for raising your concerns. I have some feedback from Mustafa who is the customer care manager:

"We have a dedicated Portuguese colleague who will be working on our PT website, due to difficulties we were not able to get a PT number, so for now we are using a Spanish number, we will be looking in getting a PT number soon."

So I do think it's a relatively new custom site, should be getting a dedicated Portuguese line soon and they'll be reworking the site. Bear with it for now, but the spanish number is currently the correct one.

The Portuguese forum is now translated correctly (not in Polish anymore) and @paulo_pitanga said that he is the PCS Portuguese speaker employee

 

[BlessedSquirrel]

The Portuguese forum is now translated correctly (not in Polish anymore) and @paulo_pitanga said that he is the PCS Portuguese speaker employee

Doh! Didn’t take the time to translate @paulo_pitanga comment! Thank you Paulo for your work!