Computer just back from RMA, BSOD within 5 minutes of playing a game

[Dayve]

I read the thread about getting help with BSOD but no dump/minidump file has been created. I made sure I was looking in the right place and there definitely isn't one. Event viewer isn't much help, just tells me that there was a critical kernel-power event 41 (improper shutdown).

Computer was 2-ish months old, purchased in February, RMA'd in late April when it started getting BSOD's every 5-10 minutes during gaming. They did tests, said everything fine, got it back this morning. Seemed fine for a couple of hours when I was just downloading stuff and watching Youtube but as soon as I tried to play a game I get a BSOD within 5 minutes. Screen goes black and sound cuts out but, unlike last time (before I RMA'd it), the monitor stays on and it didn't say "no signal" it's just totally frozen and I have to hit the restart button.

So far have rolled back drivers, checked everything is up to date, checked all wires/cables/hardware is properly/securely in place.

Case
CORSAIR 3500X ARGB TEMPERED GLASS MID-TOWER (WHITE)
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 7 9800X3D Eight Core CPU (Up to 5.2GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® TUF GAMING B650-PLUS WIFI (AM5, DDR5, PCIe 4.0, Wi-Fi 6)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz CL36 (2 x 16GB)
Graphics Card
16GB GIGABYTE RADEON™ RX 7800 XT GAMING OC - 2 x HDMI, 2 x DP
1st M.2 SSD Drive
512GB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 4700MB/sW)
1st M.2 SSD Drive
2TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR ICUE LINK TITAN 280 RX RGB HIGH PERFORMANCE CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days
Miscellaneous
PCSpecialist 2023 Holo Sticker Sheet
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Corsair Carton Upright

 

[SpyderTracks]

You never followed up, so we never got to getting into proper troubleshooting

Rare random freeze on a new PC

Got this PC a few weeks ago and happy with it apart from this rare issue. It happened for the second time today. The mouse cursor begins to move very slowly, like it sticks in one spot then jumps to a new spot rather than gliding across the screen, then the computer freezes entirely and I have...

www.pcspecialist.co.uk

 

[Dayve]

You never followed up, so we never got to getting into proper troubleshooting

Rare random freeze on a new PC

Got this PC a few weeks ago and happy with it apart from this rare issue. It happened for the second time today. The mouse cursor begins to move very slowly, like it sticks in one spot then jumps to a new spot rather than gliding across the screen, then the computer freezes entirely and I have...

www.pcspecialist.co.uk

That was a different issue, getting rid of armory crate seemed to fix it. This seems to be a different type of freeze/crash. In that other thread the PC would freeze but I could still see the screen - I just couldn't move the mouse or click anything.

This new issue, screen goes black and sound cuts out. I'm trying to figure out why it isn't creating a dump file when it happens. I've tried it with both settings (small memory dump and automatic memory dump) and neither one is creating a crash report that I can post here.

Edit - Yeah it's a consistent BSOD within like 1-5 minutes of launching a game. Screen goes black, sound cuts out, have to hit the restart button. I'm not getting one of these crash dump files and event viewer is just saying critical error event ID 41.