Problem: My keyboard is not working on my desktop computer.
How the problem started. I was livestreaming a video game 'Legend of Grimrock' on Twitch.tv (service) using OBS (software). I got a blue screen of death with the error 'Page in non-page area' or 'non-page element in page area'. Funny coincidence, I dropped some pages, notes, scrolls (in game items) in the game in front of some stairs before the crash. After restart, the keyboard stopped working in windows but does still work in BIOS.
I have tried different things.
#0 Other keyboards - I tried using another keyboard: Microsoft keyboard and Older Razer keyboard and Botleg Chinese keyboard but none of the other 3 keyboard and current keyboard works. So its not a problem with the physical keyboard itself.
#1 Keyboard works in BIOS and before Booting up windows - So the problem is in windows and on the softwareside.
#2 Uninstall/Reinstall Drivers - I have uninstalled and reinstalled the keyboard drivers but it still doesnt work and restart computer in between installations and afterwards. The Drivers before and after still shows an error message as follows:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Object Name not found.
#3 Uninstall and reinstall Razer Synapse 3 and 4 (the program for the Razer BlackWidow keyboard).
#4 There is no driver file available for install from the manufacture website for my model - RZ03-0262. The Driver is installed through the Razer Synapse app or through Windows Update.
#5 Install all Windows update. Install HID Driver Updates. Update Drivers.
#6 Tried plugging in the keyboard into different USB sockets (front and back). No luck.
#7 The keyboard has keys for sound control volume control and mute button that still works. But none of the keyboard keys work. Caps lock, Num lock, Scroll lock doesn't work but does work before boot up.
#8 The mouse has 12 buttons on the side that can be assiged keyboard keys. The mouse buttons assigned with the keyboard keys or functions don't work. (Does work with mouse functions and non keyboard functions.)
#9 System Restore - I have used system restore but none of the restore points are before the problem occured.
#10 sfc/scannw in cmd. Got the following message: 'Windows Resource Protection found corrupted files but was unable to fix some of them.' (I don't know how to fix them manually.)
Keyboard
Razer BlackWidow Elite RZ03-0262
Mouse
Razer Naga X
Case
COOLERMASTER CM690 III ADVANCED CASE (GREEN)
Overclocked CPU
Overclocked Intel® Core™ i7-6700k Quad Core (4.00GHz @ up to 4.60GHz)
Motherboard
ASUS® MAXIMUS VIII HERO: RoG, PCI-e 3.0, SATA 3.0
Memory (RAM)
32GB HyperX PREDATOR QUAD-DDR4 3000MHz X.M.P (2 x 16GB)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE GTX 1080 - DVI, HDMI, 3x DP - GTX VR Ready!
8GB NVIDIA GEFORCE GTX 1080 in 2x Sli
1st Storage Drive
480GB HyperX SAVAGE 2.5" SSD, SATA 6 Gb/s (up to 560MB/sR | 530MB/sW)
1st Storage Drive
2TB WD BLACK 3.5" WD2003FZEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)
DVD/BLU-RAY Drive
16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW & SOFTWARE
Power Supply
Corsair AX1600i Digital 80 PLUS TITANIUM Full Modular ATX Power Supply Unit - Black
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair iCUE H100i ELITE LCD XT Liquid CPU Cooler - IPS LCD Screen - Two AF120 RGB ELITE Fans - 240mm Radiator - Included iCUE COMMANDER CORE - Black
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
1x 120mm Apache Black Quiet Fan (fitted to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Capture/Streaming Cards
Elgato Game Capture HD60 Pro
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 (64-bit) DVD with paper sleeve
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Firefox™
Monitor
ASUS 27" ROG Swift PG278Q
ASUS 25" PB258Q WQHD LCD Monitor
Headsets
Razer Kraken Ultimate
Controllers
Razer Wolverine v2
Speakers
Razer Leviathan
Webcam
Logitech C920 Pro HD 1080 Webcam
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/intel-skylake-overclocked/HXHy8WJKV7/
How the problem started. I was livestreaming a video game 'Legend of Grimrock' on Twitch.tv (service) using OBS (software). I got a blue screen of death with the error 'Page in non-page area' or 'non-page element in page area'. Funny coincidence, I dropped some pages, notes, scrolls (in game items) in the game in front of some stairs before the crash. After restart, the keyboard stopped working in windows but does still work in BIOS.
I have tried different things.
#0 Other keyboards - I tried using another keyboard: Microsoft keyboard and Older Razer keyboard and Botleg Chinese keyboard but none of the other 3 keyboard and current keyboard works. So its not a problem with the physical keyboard itself.
#1 Keyboard works in BIOS and before Booting up windows - So the problem is in windows and on the softwareside.
#2 Uninstall/Reinstall Drivers - I have uninstalled and reinstalled the keyboard drivers but it still doesnt work and restart computer in between installations and afterwards. The Drivers before and after still shows an error message as follows:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Object Name not found.
#3 Uninstall and reinstall Razer Synapse 3 and 4 (the program for the Razer BlackWidow keyboard).
#4 There is no driver file available for install from the manufacture website for my model - RZ03-0262. The Driver is installed through the Razer Synapse app or through Windows Update.
#5 Install all Windows update. Install HID Driver Updates. Update Drivers.
#6 Tried plugging in the keyboard into different USB sockets (front and back). No luck.
#7 The keyboard has keys for sound control volume control and mute button that still works. But none of the keyboard keys work. Caps lock, Num lock, Scroll lock doesn't work but does work before boot up.
#8 The mouse has 12 buttons on the side that can be assiged keyboard keys. The mouse buttons assigned with the keyboard keys or functions don't work. (Does work with mouse functions and non keyboard functions.)
#9 System Restore - I have used system restore but none of the restore points are before the problem occured.
#10 sfc/scannw in cmd. Got the following message: 'Windows Resource Protection found corrupted files but was unable to fix some of them.' (I don't know how to fix them manually.)
Keyboard
Razer BlackWidow Elite RZ03-0262
Mouse
Razer Naga X
Case
COOLERMASTER CM690 III ADVANCED CASE (GREEN)
Overclocked CPU
Overclocked Intel® Core™ i7-6700k Quad Core (4.00GHz @ up to 4.60GHz)
Motherboard
ASUS® MAXIMUS VIII HERO: RoG, PCI-e 3.0, SATA 3.0
Memory (RAM)
32GB HyperX PREDATOR QUAD-DDR4 3000MHz X.M.P (2 x 16GB)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE GTX 1080 - DVI, HDMI, 3x DP - GTX VR Ready!
8GB NVIDIA GEFORCE GTX 1080 in 2x Sli
1st Storage Drive
480GB HyperX SAVAGE 2.5" SSD, SATA 6 Gb/s (up to 560MB/sR | 530MB/sW)
1st Storage Drive
2TB WD BLACK 3.5" WD2003FZEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)
DVD/BLU-RAY Drive
16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW & SOFTWARE
Power Supply
Corsair AX1600i Digital 80 PLUS TITANIUM Full Modular ATX Power Supply Unit - Black
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair iCUE H100i ELITE LCD XT Liquid CPU Cooler - IPS LCD Screen - Two AF120 RGB ELITE Fans - 240mm Radiator - Included iCUE COMMANDER CORE - Black
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
1x 120mm Apache Black Quiet Fan (fitted to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Capture/Streaming Cards
Elgato Game Capture HD60 Pro
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 (64-bit) DVD with paper sleeve
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Firefox™
Monitor
ASUS 27" ROG Swift PG278Q
ASUS 25" PB258Q WQHD LCD Monitor
Headsets
Razer Kraken Ultimate
Controllers
Razer Wolverine v2
Speakers
Razer Leviathan
Webcam
Logitech C920 Pro HD 1080 Webcam
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/intel-skylake-overclocked/HXHy8WJKV7/
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