Rare random freeze on a new PC

Dayve

Dayve

Well-known member
Got this PC a few weeks ago and happy with it apart from this rare issue. It happened for the second time today. The mouse cursor begins to move very slowly, like it sticks in one spot then jumps to a new spot rather than gliding across the screen, then the computer freezes entirely and I have to hold down the power button to force shut down. Both times it happened with nothing running except Firefox. First time I was watching a video on Youtube, just now it happened as I was reading on Wikipedia. The fans aren't going wild or anything when it happens, everything sounds normal, it just freezes. I don't even have STEAM or anything running because I have all those set to NOT start when the system starts up, it was literally just Firefox.

Any idea what could be causing this? I will paste the essential components of the computer below:

Processor (CPU)
AMD Ryzen 7 9800X3D Eight Core CPU (Up to 5.2GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® TUF GAMING B650-PLUS WIFI (AM5, DDR5, PCIe 4.0, Wi-Fi 6)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz CL36 (2 x 16GB)
Graphics Card
16GB GIGABYTE RADEON™ RX 7800 XT GAMING OC - 2 x HDMI, 2 x DP
1st M.2 SSD Drive
512GB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 4700MB/sW)
1st M.2 SSD Drive
2TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Processor Cooling
CORSAIR ICUE LINK TITAN 280 RX RGB HIGH PERFORMANCE CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Windows 11
 
Ekans2011

Ekans2011

VALUED CONTRIBUTOR
Can you post the full specs? Did you order with or without the OS license?

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
Dayve

Dayve

Well-known member
Ekans2011 said:
Can you post the full specs? Did you order with or without the OS license?

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...
www.pcspecialist.co.uk www.pcspecialist.co.uk
Click to expand...

Sorry about that, here it is. I ordered it with OS license.

Case
CORSAIR 3500X ARGB TEMPERED GLASS MID-TOWER (WHITE)
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 7 9800X3D Eight Core CPU (Up to 5.2GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® TUF GAMING B650-PLUS WIFI (AM5, DDR5, PCIe 4.0, Wi-Fi 6)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 6000MHz CL36 (2 x 16GB)
Graphics Card
16GB GIGABYTE RADEON™ RX 7800 XT GAMING OC - 2 x HDMI, 2 x DP
1st M.2 SSD Drive
512GB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 4700MB/sW)
1st M.2 SSD Drive
2TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR ICUE LINK TITAN 280 RX RGB HIGH PERFORMANCE CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days
Miscellaneous
PCSpecialist 2023 Holo Sticker Sheet
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Corsair Carton Upright
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am5-pc/Jh9Mdkd52v/
 
Dayve

Dayve

Well-known member
The unique URL is broken by the way, it's listing the wrong specs entirely. The ones pasted above it are correct.
 
Dayve

Dayve

Well-known member
SpyderTracks said:
Have you run all optional updates once you received it?

Have you installed any anti virus?
Click to expand...

No antivirus (I'm told that these days the standard one built in to Windows is adequate and I don't go anywhere dodgy on the internet)

I've done Windows update and AMD (graphics card drivers) update.

There's a program called iCUE which wants me to do a firmware update but this one wants me to plug in a USB or something and I don't have one, and in any case I have iCUE set to not start with Windows so it just sits there not doing anything. I used it once to turn down the blindingly bright lights inside my case and that was it.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Dayve said:
I've done Windows update and AMD (graphics card drivers) update.
Click to expand...
Have you don’t optional updates though?

Dayve said:
There's a program called iCUE which wants me to do a firmware update but this one wants me to plug in a USB or something and I don't have one
Click to expand...
You’ll need to update device firmwares, won’t need any usb, it’s all done over the web

Also check if Armoury Crate is installed, that would need to be uninstalled with the official uninstaller

rog.asus.com

How to Cleanly Uninstall and Reinstall Armoury Crate

If you have ROG hardware in your PC, our Armoury Crate software manages many of the exclusive ROG features available to your rig. Here’s how get Armoury Crate up and running with a clean slate.
rog.asus.com rog.asus.com
 
Dayve

Dayve

Well-known member
SpyderTracks said:
Have you don’t optional updates though?


You’ll need to update device firmwares, won’t need any usb, it’s all done over the web

Also check if Armoury Crate is installed, that would need to be uninstalled with the official uninstaller

rog.asus.com

How to Cleanly Uninstall and Reinstall Armoury Crate

If you have ROG hardware in your PC, our Armoury Crate software manages many of the exclusive ROG features available to your rig. Here’s how get Armoury Crate up and running with a clean slate.
rog.asus.com rog.asus.com
Click to expand...

Alright I've updated the firmware. I read the warning wrong, it didn't need a USB stick, plus I figured it wasn't an important update since PCS didn't update it themselves before shipping. iCUE is totally new to me, never even heard of it before getting this computer.

Likewise, I don't know what Armoury Crate is. It is installed (PCS must have done that because this is also the first time I'm learning of its existence). Do I need it? If it's something I need, do I need to reinstall it now or should I just leave it be?
 
SpyderTracks

SpyderTracks

We love you Ukraine
Dayve said:
Likewise, I don't know what Armoury Crate is. It is installed (PCS must have done that because this is also the first time I'm learning of its existence). Do I need it? If it's something I need, do I need to reinstall it now or should I just leave it
Click to expand...
You need to uninstall it as above, can’t do it from windows

Then you need to check the auto install isn’t enabled in the BIOS

https://www.asus.com/uk/support/faq/1043788/#:~:text=You%20need%20to%20press%20'F7,to%20%5BDisabled%5D%20as%20below.

Have you run optional updates yet?
 
Dayve

Dayve

Well-known member
SpyderTracks said:
Just type it into search. You don’t have to know where anything is in windows 11, just search for it
Click to expand...

Well thanks for all the help. I've done everything but I'm going to leave Armoury Crate installed. Turns out I used it to dim the lights in my case, and I can't risk those coming back on at full brightness if I get rid of it. I'm not running a nightclub in here. I don't need 20,000,000 lumens of red green and blue lights giving me a headache when I'm trying to play games in the evening.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Dayve said:
Well thanks for all the help. I've done everything but I'm going to leave Armoury Crate installed. Turns out I used it to dim the lights in my case, and I can't risk those coming back on at full brightness if I get rid of it. I'm not running a nightclub in here. I don't need 20,000,000 lumens of red green and blue lights giving me a headache when I'm trying to play games in the evening.
Click to expand...
You apply any lighting effects to the device itself and then uninstall armoury crate. The lighting will stay the same.

Armory crate is notorious for crashes and freezes even ASUS suggest uninstalling it

But your call
 
Dayve

Dayve

Well-known member
SpyderTracks said:
You apply any lighting effects to the device itself and then uninstall armoury crate. The lighting will stay the same.

Armory crate is notorious for crashes and freezes even ASUS suggest uninstalling it

But your call
Click to expand...

Well when you put it like that how can I not get rid of it
 
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