Issues with new PC

[Caketaker]

Hello

I've been having issues with a new PC i bought about a month ago. It sometimes BSOD's as soon as it loads into Windows and also hangs on the BIOS screen sometimes. The BSOD error message has been mainly a Memory Management one. Here are the PC specs...

Case
CORSAIR CARBIDE SERIES™ 200R COMPACT GAMING CASE
Processor (CPU)
AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
Gigabyte X570 GAMING X: ATX (USB 3.2 Gen 1, PCIe 4.0) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
NONE, I ALREADY HAVE A GRAPHICS CARD
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive
256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply
CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 120 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Promotional Item
Get Assassin’s Creed® Valhalla with select AMD Ryzen CPUs
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[BlessedSquirrel]

What GPU have you got in there?

 

[Caketaker]

A Nvidia GTX 1070 Ti

 

[Caketaker]

It's been doing it since got the system. As i say it doesn't happen every time i start my computer up and apart from these issues, the PC appears to run fine. I don't have issues in games etc.

I really don't want to send the system back because if they want to test it, it might not happen for them.

 

[Caketaker]

I thought i would update..

I reseated the memory and did the windows built in memory test which said there was nothing wrong with the memory. It's been nearly a week and no BSOD's. Usually the BSOD's happened every couple of days or so. Hopefully everything is fine now.

 

[ubuysa]

I thought i would update..

I reseated the memory and did the windows built in memory test which said there was nothing wrong with the memory. It's been nearly a week and no BSOD's. Usually the BSOD's happened every couple of days or so. Hopefully everything is fine now.

Fingers crossed then. If it BSODs with a memory management stop code again then download Memtest. Extract the tool from the downloaded archive and use that to make a bootable USB stick (1GB is plenty big enough). Then boot that USB stick and Memtest will start running. It's massively more thorough than the Windows memory diagnostic and is the 'go to' tool for RAM problems. Let it complete all four iterations of the various tests - that will likely take overnight on 16GB of RAM.

 

[Caketaker]

Another update...

I've still been getting these issues and i ran memtest which reported no errors with the memory. I contacted PCS support earlier in the week explaining the issues and said that i tested the memory. They think it maybe a faulty M.2 SSD so they are gonna send a replacement out and it will coming on Tuesday. Hopefully it will solve the issues.

 

[ubuysa]

Another update...

I've still been getting these issues and i ran memtest which reported no errors with the memory. I contacted PCS support earlier in the week explaining the issues and said that i tested the memory. They think it maybe a faulty M.2 SSD so they are gonna send a replacement out and it will coming on Tuesday. Hopefully it will solve the issues.

That sounds like a plan. Let us know how it goes.

 

[Caketaker]

Well i fitted the replacement yesterday, installed windows etc and on starting up my computer this morning i got a BSOD, memory management error same as before.

I doubt it could be another faulty SSD, will just have to see if does this hanging on the BIOS screen as well. If it doesn't that means there is some other issue causing the BSOD but if it does then i'm not sure what could be wrong.

 

[ubuysa]

Well i fitted the replacement yesterday, installed windows etc and on starting up my computer this morning i got a BSOD, memory management error same as before.

I doubt it could be another faulty SSD, will just have to see if does this hanging on the BIOS screen as well. If it doesn't that means there is some other issue causing the BSOD but if it does then i'm not sure what could be wrong.

Even that one BSOD strongly suggests it wasn't the SSD.

I'd be very tempted to ask PCS to replace the RAM even though Memtest ran clean. That would be easier and quicker for both you and PCS.

If it's not RAM then I would RMA it.

 

[Caketaker]

Well the 2nd issue has been replaced by a new issue where my computer just shuts down while loading into windows from a cold boot, does it on the PCS logo. I wanted to see how it went over the weekend but looks like i'll have to get back in touch with PCS again next week and see what they say.

 

[ubuysa]

Well the 2nd issue has been replaced by a new issue where my computer just shuts down while loading into windows from a cold boot, does it on the PCS logo. I wanted to see how it went over the weekend but looks like i'll have to get back in touch with PCS again next week and see what they say.

Well that's a hardware issue for sure then and it sounds to be getting worse.

I'd be tempted still to try getting PCS to swap the RAM, that might save the RMA wait.....

 

[Caketaker]

Well i contacted PCS on Monday and they told me to take a one of the memory sticks out. I don't want to jinx it or anything but been using 1 stick of memory and had no issues so far. PCS said to swap them out but haven't put the other one back in yet with these issues being random.

Tomorrow i'll put the other one in and see if have any issues with just that one in and leave it for like 4 days or so.

 

[ubuysa]

Well i contacted PCS on Monday and they told me to take a one of the memory sticks out. I don't want to jinx it or anything but been using 1 stick of memory and had no issues so far. PCS said to swap them out but haven't put the other one back in yet with these issues being random.

Tomorrow i'll put the other one in and see if have any issues with just that one in and leave it for like 4 days or so.

When/if you confirm that both sticks work on their own, try them on their own in different slots to see whether it's a slot issue.

 

[Caketaker]

Well i put other one in this morning and as soon as computer booted up got a BSOD. I think that confirms it is one of the memory sticks faulty so put the other one back in which was working fine. Another weird thing is the faulty stick was red hot even though it had been in for like a minute.

 

[Martinr36]

Well i put other one in this morning and as soon as computer booted up got a BSOD. I think that confirms it is one of the memory sticks faulty so put the other one back in which was working fine. Another weird thing is the faulty stick was red hot even though it had been in for like a minute.

Definitely sounds like a bad stick

 

[ubuysa]

Definitely sounds like a bad stick

Yep. Problem located!