New dream PC build BSOD. Doesn't log in/start

T

Tanith

Active member
Hi all,

I am desperately seeking advice.

I got this computer from PCS about 2weeks or so ago and a Gainward 3070 last weekend (wanted a 3080 and didn't want to wait for a relatively affordable one on ebay, the idea is that this PC will be as 'peace of mind' futureproofed I could get). Unfortunately it isn't working and I have no idea what to do, I am very sad about this.
The problem is that the computer boots and when it gets to the windows pre-login/pin screen it just gets a BSOD and i can't get into Windows. It chains this over and over. I'm afraid I don't know much about how these work so all I've done is reseat the RAM sticks and make sure everything was plugged in properly. I was hesitant about touching it because as mentioned I dont know what does/doesn't affect the warranty due to my limited pc knowledge.

I thought I'd try here before phoning PCS. If I could I'd get them to send someone over to fix it and pay for that.

Case
CORSAIR CARBIDE SERIES™ 200R COMPACT GAMING CASE
Processor (CPU)
Intel® Core™ i9 10 Core Processor i9-10900X (3.7GHz) 19.25MB Cache
Motherboard
ASUS® PRIME X299-A II: ATX, USB 3.2, SATA 6 GB/s, ARGB Ready
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 6 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
Microsoft® Office Home & Student 2019 (1 Digital License)
Anti-Virus
Norton 360 Deluxe: 1 User, 5 Devices - 1 Year Subscription
Browser
Firefox™
Monitor
IIYAMA G-MASTER GB2760QSU-B1 27"
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Insurance
Simplesurance Purchase Protection inc. Accidental Damage & Theft
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

Showing Order Reference 2001752
Item 1Change to 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) from 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Item 2Change to NONE, I ALREADY HAVE A GRAPHICS CARD from 10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP
Item 3Amendments Charge: £0.00
Item 4Change to 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED) from
Item 5Change to TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM) from STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Item 6Change to PCS 1.5M Zip Cable Tidy - Professional Cable Management from
Item 7Change to NOT REQUIRED from 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Item 8Change to CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE from CORSAIR CARBIDE SERIES™ 200R COMPACT GAMING CASE
Item 9Change to Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler from CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Item 10Change to 64GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 16GB) from 32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Item 11Change to Intel® Core™ i9 12 Core Processor i9-10920X (3.5GHz) 19.25MB Cache from Intel® Core™ i9 10 Core Processor i9-10900X (3.7GHz) 19.25MB Cache
Item 12Change to ASUS® ROG RAMPAGE VI EXTREME ENCORE: DDR4, 6Gb/s, CrossFireX/SLI, Wi-Fi AC - ARGB Ready from ASUS® PRIME X299-A II: ATX, USB 3.2, SATA 6 GB/s, ARGB Ready
Item 13Change to ASUS PCE-AX58BT Wi-Fi 6 (802.11ax) 2400Mbps/5GHz, 600Mbps/2.4GHz from WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
Item 14Change to 2TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW) from 1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
 
T

Tanith

Active member
As soon as its done its pre windows stuff and Windows gets to the image youd click then go enter your pin.

The computer also cuts out then turns itself back on when it starts, never had one do that before, no idea if its relevant.

Many thanks
 
T

Tanith

Active member
Im sorry but I don't know what Im looking for with regards to the lights.

They all light up at one point before it gets to the windows pre-login screen where it BSOD's and either restarts or goes into some other options. One of the RAM stick itself the light is a different colour to the others.

The red and orange alternate, then it turns itself of and on again, then all 4 at some point come on, stay on, turn off. Honestly its confusing as hell watching all the lights while its stuck in some reboting loop lol.
 
T

Tanith

Active member
GeaFit said:
Did you get the graphics card yourself separately?
Click to expand...
I've included the purchase history for the orders.
I couldn't get a graphics cad with PCS after waiting over 3 months. When they told me I couldn't keep my queue for the 3080 I had originally ordered I amended as oer advice email and got it sent without a card initially.
 
T

Tanith

Active member
I used it briefly with my old graphics card but there were issues with the monitor. Half the time it wouldn't turn on. The times I could get it to stay on I downloaded the game I play as I really wanted to use my new PC, but when adustng resolution it turned off and I havnt touched it since. I left it alone until I could get a 3070 and thats where I'm at this weekend. I've tried reseating 2 of the RAM stick, the pair I thought was the issue, I'll try your recommendations now. Thankyou.
 
S

SlimCini

KC and the Sunshine BANNED
Have you used it with NO graphics card, just the way it was sent out by PCS? And monitor straight into mobo?
 
jamiephillips909

jamiephillips909

Godlike
Did you fully uninstall your old graphics drivers and update your 3070 gfx drivers using geforce experience or from the nvidia site itself did you fully update windows when you recived the pc (windows updates )
 
T

Tanith

Active member
SlimCini said:
Have you used it with NO graphics card, just the way it was sent out by PCS? And monitor straight into mobo?
Click to expand...
No, I'll try it now
jamiephillips909 said:
Did you fully uninstall your old graphics drivers and update your 3070 gfx drivers using geforce experience or from the nvidia site itself did you fully update windows when you recived the pc (windows updates )
Click to expand...

I've removed the graphics card, I can't see a Displayport/HDMI connector on the motherboard and there isn't one on the back.

Regarding the drivers, I realise I forgot to update them for the old card, a mid-end AMD radeon one, and I have never got to the desktop with the new card so wouldn't have been able to do anything even if I remembered. I have tried to do it in safemode, but obviously (afterwards) i realised you cant download anything in safe mode. I saw there was a cd in devices that had some motherboard things on it so installed a few as they werent there previously...

The card itself fits but getting the DisplayPort connector in is a very tight fit, so I dremmel toold its edges to fit. If I00% knew ths was the issue i'd chuck the warrantry and remove parts of the grill on the back, personally. But obviously not doing that anytime soon.
 
T

Tanith

Active member
First reboot picture with no message. 2nd reboot nothing screen just turned off then it was doing starting checks, 3rd loop of rebooting itself it gave the error I mentioned previously

**edit cant send a photo apparently too large file size. Have tried without HDR on phone and same
 
Last edited:
T

Tanith

Active member
jamiephillips909 said:
Sorry to ask so many silly questions it helps form a picture
Click to expand...
Please, if you are inclined to help ask anything because as you can tell I have no clue beyond very very basics. Yes I have got to desktop in safemode, whereas without safemode as soon as the first windows screen loads, lets say a tropical picture that you get before putting pin in, it crashes instantly.
 
jamiephillips909

jamiephillips909

Godlike
This sounds alot like a driver issue you need to either reinstall windows completely then run windows update until there are no more updates then download the 3070 gfx drivers using geforce exsperiance or try going into windows in safe mode and reset it


img_57b0ee98afe14.png

When you use the “Reset this PC” feature in Windows, Windows resets itself to its factory default state. If you purchased a PC and it came with Windows 10 installed, your PC will be in the same state you received it in. All the manufacturer installed software and drivers that came with the PC will be reinstalled. If you installed Windows 10 yourself, it will be a fresh Windows 10 system without any additional software.
Do not install any third party antivirus software fully update windows then update your 3070 using geforce exsperiance
 
jamiephillips909

jamiephillips909

Godlike
This may not fix your issue but negates alot of possible issues and check alot of troubleshooting options but it may very well work have a go and let us know how you get on :)
 
T

Tanith

Active member
jamiephillips909 said:
This may not fix your issue but negates alot of possible issues and check alot of troubleshooting options but it may very well work have a go and let us know how you get on :)
Click to expand...
I've started the reinstall process. I dont mind how long it takes as long as it gets fixed eventually. I've waited since October... (not PCS fault).
 
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