BlessedSquirrel
We love you Ukraine
How did you create the USB, talk us through each step? It’s almost as if you’ve created a live windows USB rather than a windows installer
[SOLVED] BSOD When trying to install Windows on new Drive
- Thread starter AndrePaulo
- Start date
AndrePaulo
Bronze Level Poster
I downloaded MediaCreationTool_Win11_23H2.exe, agreed to the terms, used the recomended options for this PC (Language: English UK, Edition: Windows 11), and in "choose which media to use": USB flash drive, and I selected the Kingston USB.
When I tested it on my laptop I got the same problem, and then I tried to use the same USB to install on the 4tb SSD on a different device (the Lenovo one) and I was able to install Windows without a problem. When I tried to bring up the SSD back to the PCS laptop (with Windows already installed) I got the exact same problem.
BlessedSquirrel
We love you Ukraine
And have you reset BIOS settings at any point?
Reason I’m asking is this would fit the symptoms
The fact you’re getting the PCS logo on booting the USB and then a BSOD means it’s trying to load a windows 11 OS, NOT a windows installer. The windows installer has no BSOD, it’s running on a basic windows PE platform which has no BSOD functionality. It also runs independently of any OS
IF the BIOS has been reset, this would default to settings that aren’t compatible with windows 11 booting, which could explain the BSOD.
OR if you’re saying you’d installed windows to that drive on another PC, so it does have a windows boot manager on it, then that wouod also explain why it’s BSODding as it woupdnt have the relevant drivers. This would again point to the USB not booting
Im just creating a bootable USB in case they’ve changed something with the windows media creation, will get back to you in a mo
Reason I’m asking is this would fit the symptoms
The fact you’re getting the PCS logo on booting the USB and then a BSOD means it’s trying to load a windows 11 OS, NOT a windows installer. The windows installer has no BSOD, it’s running on a basic windows PE platform which has no BSOD functionality. It also runs independently of any OS
IF the BIOS has been reset, this would default to settings that aren’t compatible with windows 11 booting, which could explain the BSOD.
OR if you’re saying you’d installed windows to that drive on another PC, so it does have a windows boot manager on it, then that wouod also explain why it’s BSODding as it woupdnt have the relevant drivers. This would again point to the USB not booting
Im just creating a bootable USB in case they’ve changed something with the windows media creation, will get back to you in a mo
AndrePaulo
Bronze Level Poster
I think I missed this part of the message my bad:
Then just to try, I plugged the SSD to my PCS laptop to see if I was able to boot directly off the SSD, but still no.
To recap, after SpyderTracks told me to use the normal procedure:
I'm aware of that, I tried to follow all the normal procedures, but they don't work, when I installed Windows on the Lenovo device, was just to see if there was a problem in the USB or the SSD, and that installation was successful.
Then just to try, I plugged the SSD to my PCS laptop to see if I was able to boot directly off the SSD, but still no.
To recap, after SpyderTracks told me to use the normal procedure:
- I downloaded Windows Media Creation tool, on my PCS laptop (using my old 1TB drive).
- Created the USB to install windows on my Kingston USB
- Powered off my laptop unplugged the old 1TB drive and plugged the new 4TB one
- (in the video) Made sure that the 4TB is available from the BIOS, and booted off the Kingston USB
- Bluescreen
AndrePaulo
Bronze Level Poster
No.
I remember a few years ago that used to be the case (like around Windows 8), but I'm pretty sure I always see the brand logo when trying to install OS now, and not just for Windows, Ubuntu as well I'm pretty sure.
The first thing that I tried to do when I got the 4TB drive was to have them both connected at the same time (the old 1TB drive with Windows 11 on, and the new 4TB), and instantly I got a bluescreen while trying to boot to my Windows 11.
I checked at that time and there was no minidumps on my system.
A friend of mine suggested that I try to look for a BIOS update, but I don't think I can find any available for my system (PC50DD2 from Clevo)
AndrePaulo
Bronze Level Poster
nevermind I went to search again, and I found something that seems like would be for my laptop: https://my.hidrive.com/share/yze8mg...EVO/P_Series/PCxx_Series/PCxxDxx/PCxxDCDDDFDN
There's the version 1.07.10 available, and my laptop is running 1.07.05.
BlessedSquirrel
We love you Ukraine
Ok, so yes, it does show the boot logo booting into the USB, my bad.
And I'm wrong also on the Windows PE not having a BSOD built in!!!
So forgive me
I wonder if this is another Intel chip issue to be honest, I found this thread here, it appears installing windows 10 may work, would be a good thing to test.
I looked on the Clevo downloads and no BIOS update available as you say, may be worth contacting PCS
CLEVO - 藍天電腦
Clevo was founded in 1983 and is one of Taiwan's earliest notebook computer pioneers. We are committed to the R&D of various high-tech niche products, mainly focused on exporting ultra-high-end notebooks. So far, Clevo has accumulated rich experience and excellent achievements won many awards...
www.clevo.com.tw
BlessedSquirrel
We love you Ukraine
That's not a legitimate source, I would STRONGLY recommend not flashing that
The BIOS has to fit your exact system, a competitors BIOS may not be compatible and can brick the board.
AndrePaulo
Bronze Level Poster
Is https://clevo-computer.com/en/support-drivers not legit then?
I got that link by pressing the
| CLEVO Computer / Our Server | To the downloads / Server to download drivers, bios etc. |
BlessedSquirrel
We love you Ukraine
It’s a clevo reseller but doesn’t mean the BIOS is compatible with yours. You’d need PCS confirmation if it is or for them to give you one.
with laptops the bios regulates voltages among other things, if your PCS build is using a different screen (which isn’t part of the chassis, SI are free to choose their own models) that has different voltage requirements and you flash a BIOS that’s passing though too much, you’ll fry the entire system. If it’s too little, you won’t get any display and then can’t flash another bios to correct it
Thats just an example, there are a lot of complexities
BlessedSquirrel
We love you Ukraine
I wouldn’t expect a BIOS update to make any difference to drive compatibility.
But the fact it’s reading it as PCIe 1 is odd.
BIOS update is a good first step, if it’s still not compatible, just bite the bullet and buy a PCIe 3 drive
But the fact it’s reading it as PCIe 1 is odd.
BIOS update is a good first step, if it’s still not compatible, just bite the bullet and buy a PCIe 3 drive
AndrePaulo
Bronze Level Poster
I also though that was weird, but both disks show up as PCIe 1, so I'm not sure what to make it.
Pretty much the same thing on Windows 10, but only without the BSOD (the computer just restarts after some time):
And for this case I did the same thing, downloaded Windows 10 Media Creation Tool, selected the USB drive, in BIOS selected the USB to boot and waited to see the loading screen.
BlessedSquirrel
We love you Ukraine
Contact PCS then.
But I suspect it’s just the drive.
Try it with your original drive in and the new one removed, if the windows installer shows, you know it’s the new drive
AndrePaulo
Bronze Level Poster
Yep, works fine with the old drive plugged in and Windows 10 installation.
I'll wait and see what PCS says.
Thank you so much for your time!
Paul1964
Gold Level Poster
If you have a USB NVMe enclosure, another option would be to use Macrium Reflect to migrate/clone your Windows Installation from the old drive to the new drive.
You can get it here: https://www.macrium.com/reflectfree
You can get it here: https://www.macrium.com/reflectfree
AndrePaulo
Bronze Level Poster
I actually want a clean install of Windows, not really looking for a clone from the old drive to a new one.
And I tried to install Windows on that new drive (on a different computer) and it still fails to boot (it boots correctly on the other computer)
So I don't think its a problem in the OS or the Drive, must be something in the computer.
Paul1964
Gold Level Poster
It might be worth doing as a test to see if it works at least. There might be a compatibility issue with that new drive and your laptop. That should not happen but you never know till you try.
Also - have you tried with a different NVMe drive to see if that fails too?
AndrePaulo
Bronze Level Poster
I understood the idea, but the drive works fine if I boot into Hiren's Boot (or another OS) or plugged in with USB.
Also it shows in the BIOS.
I can see the Windows Installer with my current NVMe, and on that NVMe I also have Windows which is working at the moment.
AndrePaulo
Bronze Level Poster
Well to close this off, there was no BIOS update, PCS told me to Enable Secure Boot, Reset BIOS settings to default, check if RAID was somehow enabled. And counted it as a problem in the Motherboard related to compatibility with Gen4 SSDs.
Thanks again everyone for trying to help!
Thanks again everyone for trying to help!
AndrePaulo
Bronze Level Poster
Never mind I just found the solution.
While I was preparing to refund the SSD I went into a live bootable linux image so that I could secure erase it, but the drive wasn't showing up. I googled a bit more and stumbled upon this: https://ubuntuforums.org/showthread.php?t=2480928&p=14119360#post14119360
Surprise surprise, it worked.
I can finally boot into the Windows that is installed on the 4TB drive.
While I was preparing to refund the SSD I went into a live bootable linux image so that I could secure erase it, but the drive wasn't showing up. I googled a bit more and stumbled upon this: https://ubuntuforums.org/showthread.php?t=2480928&p=14119360#post14119360
I remember seeing that option in the BIOS, and I never changed it, so I gave it a try.
Surprise surprise, it worked.
I can finally boot into the Windows that is installed on the 4TB drive.