BSOD on new PC

B

Big Value Bacon

Member
Hey all,

Just curious if anyone could help out with what to do about this BSOD I've had, I wanted to make sure it wasn't something dramatic.

BSOD has only happened once but apparently there's been 5 crashes in total (used WhoCrashed for more information).

I have run a Windows memory diagnostic and apparently there's no issues and tried re-seating the RAM for now (no BSOD yet, no idea if this helped) - next is reinstalling drivers but would anyone have any better ideas as to the proper next steps?

Images of the crashes via WhoCrashed below.

Thank you in advance!

1745716417187.png

1745716434122.png
 
T

TonyCarter

VALUED CONTRIBUTOR
Could you follow the 3rd post of the linked sticky and upload the results as requested.

When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
B

Big Value Bacon

Member
Specs and information below, thank you for the replies!

Quick edit also* My PC was blue screening every time on startup this morning, the moment I'd type my password in to access windows. Resetting the BIOS seems to have let me back in with no issues (yet)

Sysnative rar

Case
PCS LUMIN XC ARGB CURVED TG (PWM)
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® PRIME X870-P WIFI (AM5, DDR5, M.2 PCIe 5.0, Wi-Fi 7)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 5600MHz CL40 (2 x 16GB)
Graphics Card
16GB PALIT GEFORCE RTX 5070 Ti GAMINGPRO - HDMI, 3 x DP
1st M.2 SSD Drive
4TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)
Power Supply
CORSAIR 750W RMe SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Processor Cooling
CORSAIR ICUE LINK TITAN 240 RX LCD RGB HIGH PERFORMANCE CPU COOLER
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
 
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B

Big Value Bacon

Member
Since having the blue screens repeatedly on startup, I noticed that the only setting to change was the DCOP 1 returning to Auto when clearing the CMOS, having changed it back to DCOP 1, the blue screens have returned (and again, changing back to Auto has stopped it).

Is it likely just unstable or faulty RAM and would the best bet just be to have PCSpecialist organise a replacement?

Thank you!
 
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ubuysa

ubuysa

The BSOD Doctor
Do you mean DOCP? If the system is stable at Auto but not at 5600MHz then flaky RAM would be a reasonable assumption.

Please make the Sysnative file public ('anyone with the link').

If this is a new PC and it BSODs configured in the way it was delivered then I would contact PCS ASAP.
 
B

Big Value Bacon

Member
ubuysa said:
Do you mean DOCP? If the system is stable at Auto but not at 5600MHz then flaky RAM would be a reasonable assumption.

Please make the Sysnative file public ('anyone with the link').

If this is a new PC and it BSODs configured in the way it was delivered then I would contact PCS ASAP.
Click to expand...
Apologies, yes I do - DOCP, not DCOP.

Link has been updated, sorry about that!

The PC was delivered on the Friday just gone and all of these stats are default, yes. That said, I've tested the RAM individually now running at 5600MHz and no blue screens, it only seems to occur when both are installed?

I'll get in touch with PCS, thank you!


Update*
I've placed both RAM sticks back in with swapped positions and ran it at 5600MHz, no BSOD so far. I've ran a full test with memtest86 and it's completed 4 passes with no errors at all - starting to think it was just a seating issue(?).

Update 2* Launched PC again after a few hours, instant blue screen
 
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SpyderTracks

SpyderTracks

We love you Ukraine
Big Value Bacon said:
Apologies, yes I do - DOCP, not DCOP.

Link has been updated, sorry about that!

The PC was delivered on the Friday just gone and all of these stats are default, yes. That said, I've tested the RAM individually now running at 5600MHz and no blue screens, it only seems to occur when both are installed?

I'll get in touch with PCS, thank you!


Update*
I've placed both RAM sticks back in with swapped positions and ran it at 5600MHz, no BSOD so far. I've ran a full test with memtest86 and it's completed 4 passes with no errors at all - starting to think it was just a seating issue(?).
Click to expand...
I wouldn’t be setting DOCP on 7 series Ryzen, expo 1 may give better results as it will be expo RAM
 
ubuysa

ubuysa

The BSOD Doctor
Sorry for the delay. The dumps are classic bad RAM. Three of them even say so in the dump triage...
Code: 
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
Your RAM is overclocked at 5600MHz, which of course is what it's designed to do...
Rich (BB code): 
[Memory Device (Type 17) - Length 92 - Handle 001dh]
  Memory Error Info Handle      001ch
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          16384MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM 1
  Bank Locator                  P0 CHANNEL B
  Memory Type                   22h - DDR5
  Type Detail                   4080h - Synchronous Unbuffered (Unregistered)
  Speed                         4800MHz
  Manufacturer                  Corsair
  Serial Number                     
  Asset Tag Number              [String Not Specified]
  Part Number                   CMH5X16G1B56C40A2
  Attributes                    1
  Extended Size                 0
  Configured Memory Speed       5600
 <snip><snip>
You could try removing any RAM overclock completely and run it at its native 4800MHz to see whether it's stable then. TBH though, you paid for 5600MHz RAM and it's not stable there. I would contact PCS, make the dumps available to them, and see what they say. They might want the whole PC back in order to do their own stability tests.
 
B

Big Value Bacon

Member
ubuysa said:
Sorry for the delay. The dumps are classic bad RAM. Three of them even say so in the dump triage...
Code: 
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
Your RAM is overclocked at 5600MHz, which of course is what it's designed to do...
Rich (BB code): 
[Memory Device (Type 17) - Length 92 - Handle 001dh]
  Memory Error Info Handle      001ch
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          16384MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM 1
  Bank Locator                  P0 CHANNEL B
  Memory Type                   22h - DDR5
  Type Detail                   4080h - Synchronous Unbuffered (Unregistered)
  Speed                         4800MHz
  Manufacturer                  Corsair
  Serial Number                    
  Asset Tag Number              [String Not Specified]
  Part Number                   CMH5X16G1B56C40A2
  Attributes                    1
  Extended Size                 0
  Configured Memory Speed       5600
 <snip><snip>
You could try removing any RAM overclock completely and run it at its native 4800MHz to see whether it's stable then. TBH though, you paid for 5600MHz RAM and it's not stable there. I would contact PCS, make the dumps available to them, and see what they say. They might want the whole PC back in order to do their own stability tests.
Click to expand...
Yeah it's completely stable at 4800MHz and 5200MHz (as recommended by PCS support), the person I spoke to was well aware that the RAM wouldn't be able to reach 5600MHz with this setup apparently so I'm a tad confused as to why they'd sell it this way at all.

Thanks for the help!
 
SpyderTracks

SpyderTracks

We love you Ukraine
Big Value Bacon said:
the person I spoke to was well aware that the RAM wouldn't be able to reach 5600MHz with this setup apparently so I'm a tad confused as to why they'd sell it this way at all.
Click to expand...
Urm, I hate to be this way but that’s entirely nonsense on behalf of the PCS tech. If it was over 64Gb then sure, but 32gb would normally be specced at 6000MHz and runs absolutely flawlessly on the majority of AM5 builds out there, and that would be at tighter timings too.

It lists 2 x 24Gb 8000MHz at 40 timings in the QVL for christs sake.

I wouldn’t accept that at all, at the very least I’d expect a full refund on the RAM and source my own

If it were me, I’d be raising a formal complaint also

3 points:

1. The RAM was sold to you at 5600MHz, if the CPU has an issue over the base 5200mhz, that’s a fault and it would need replacing as per your agreed sales contract. Otherwise, the RAM is rated at that speed, so it WILL meet it assuming it’s not faulty. They also signed it off as being stress tested at 5600MHz and stable, if it's no longer in that condition, it's their contracted obligation to restore that performance.

2. Unless they’ve sold you very old and outdated RAM sticks, they will be EXPO kits, not DOCP. I’m not surprised it’s not stable under DOCP. You’ll notice on the QVL they’ve all been validated under either XMP or EXPO, none under DOCP. my previous advice around this was ignored so not expecting to be heard

3. This pandering to baseline RAM speeds is an utter cop out and unforgivable IMHO

I would say make the complaint, source your own 2 x 16gb at proper 6000MHz timings CL30 which would improve performance anyway, and if it is the CPU that’s unable to maintain the speeds at which you were sold the system, then RMA it for a cpu replacement
 
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B

Big Value Bacon

Member
SpyderTracks said:
Urm, I hate to be this way but that’s entirely nonsense on behalf of the PCS tech. If it was over 64Gb then sure, but 32gb would normally be specced at 6000MHz and runs absolutely flawlessly on the majority of AM5 builds out there, and that would be at tighter timings too.

It lists 2 x 24Gb 8000MHz at 40 timings in the QVL for christs sake.

I wouldn’t accept that at all, at the very least I’d expect a full refund on the RAM and source my own

If it were me, I’d be raising a formal complaint also

3 points:

1. The RAM was sold to you at 5600MHz, if the CPU has an issue over the base 5200mhz, that’s a fault and it would need replacing as per your agreed sales contract. Otherwise, the RAM is rated at that speed, so it WILL meet it assuming it’s not faulty. They also signed it off as being stress tested at 5600MHz and stable, if it's no longer in that condition, it's their contracted obligation to restore that performance.

2. Unless they’ve sold you very old and outdated RAM sticks, they will be EXPO kits, not DOCP. I’m not surprised it’s not stable under DOCP. You’ll notice on the QVL they’ve all been validated under either XMP or EXPO, none under DOCP. my previous advice around this was ignored so not expecting to be heard

3. This pandering to baseline RAM speeds is an utter cop out and unforgivable IMHO

I would say make the complaint, source your own 2 x 16gb at proper 6000MHz timings CL30 which would improve performance anyway, and if it is the CPU that’s unable to maintain the speeds at which you were sold the system, then RMA it for a cpu replacement
Click to expand...
I really appreciate the comment, thank you! I have been finding it really odd but wasn't fully sure if it was just my own ignorance of the way things work or not.

I'll raise a complaint and follow what you've mentioned, thank you!

To be clear, your advice wasn't (intentionally) ignored, I did look into it and didn't see anything on my BIOS that mentioned anything to do with XMP/EXPO (again, I may be ignorant of where to look) - My apologies for not replying!

Update*
I've taken the majority of the information you've given here and written out a formal complain and issued it via email, thank you again, I wouldn't have even known where to start without your help!
I've also just bought 2x16gb 6000MHz CL30 sticks to test if they work or whether it's the CPU. If definitely the CPU, I'll follow what youve recommended!
 
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SpyderTracks

SpyderTracks

We love you Ukraine
Big Value Bacon said:
I really appreciate the comment, thank you! I have been finding it really odd but wasn't fully sure if it was just my own ignorance of the way things work or not.

I'll raise a complaint and follow what you've mentioned, thank you!

To be clear, your advice wasn't (intentionally) ignored, I did look into it and didn't see anything on my BIOS that mentioned anything to do with XMP/EXPO (again, I may be ignorant of where to look) - My apologies for not replying!

Update*
I've taken the majority of the information you've given here and written out a formal complain and issued it via email, thank you again, I wouldn't have even known where to start without your help!
I've also just bought 2x16gb 6000MHz CL30 sticks to test if they work or whether it's the CPU. If definitely the CPU, I'll follow what youve recommended!
Click to expand...
The EXPO settings are outlined at the top of page 79 in the BIOS manual: https://dlcdnets.asus.com/pub/ASUS/mb/13MANUAL/E25269_AMD_800_Series_BIOS_manual_EM_WEB.pdf?model=PRIME X870-P WIFI

Set EXPO to enabled, then select EXPO Profile 1, then leave the Active Memory Timings to Auto. Then set the target speed to the M/T of the RAM sticks.

It needs to be EXPO RAM, most will specify if they’re XMP or EXPO (XMP is Intel), but I think more and more they’re hybrid DIMMS that can cater for both.
 
B

Big Value Bacon

Member
SpyderTracks said:
The EXPO settings are outlined at the top of page 79 in the BIOS manual: https://dlcdnets.asus.com/pub/ASUS/mb/13MANUAL/E25269_AMD_800_Series_BIOS_manual_EM_WEB.pdf?model=PRIME X870-P WIFI

Set EXPO to enabled, then select EXPO Profile 1, then leave the Active Memory Timings to Auto. Then set the target speed to the M/T of the RAM sticks.

It needs to be EXPO RAM, most will specify if they’re XMP or EXPO (XMP is Intel), but I think more and more they’re hybrid DIMMS that can cater for both.
Click to expand...
Gotcha, thank you! I'll check that after work tomorrow and see how it goes - hilariously I'm normally quite tech savvy but this whole ordeal has floored me.

I've just double checked and thankfully the one I chose was hybrid. I appreciate the help again!
 
ubuysa

ubuysa

The BSOD Doctor
I would be extremely interested to hear whether PCS agree to RMA the CPU just because it won't support RAM over 5200MHz. That is the maximum transfer rate that AMD guarantee to support on that CPU...
 
SpyderTracks

SpyderTracks

We love you Ukraine
ubuysa said:
I would be extremely interested to hear whether PCS agree to RMA the CPU just because it won't support RAM over 5200MHz. That is the maximum transfer rate that AMD guarantee to support on that CPU...
Click to expand...
PCS stress tested it at 5600mhz and passed it and signed it off as stable at those speeds. What AMD supports is irrelevant.
 
B

Big Value Bacon

Member
So I've had a response to my complaint email, one point stuck out to me and I wanted to check for clarification - The complaint handler has said:

"It's important to note that DOCP and EXPO are different, DOCP is an Asus motherboard specific setting, EXPO is an AMD specific setting, the equivalent to EXPO would be Intel's XP - though essentially, they achieve the same thing. As you have an Asus motherboard, using DOCP is fine and shouldn't result in any issues."

Is this correct? I'm not being told that DOCP is perfectly fine (though the stability issues I'm having is telling me otherwise)?

They have offered a swap of the RAM for now which I'm taking a beat to think about.

Update* Quickly wanted to note that I tried checking page 79 of the manual.and following it, my BIOS has no mention of expo in that directory.
 
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