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Tried booting from the USB but it advised it was unable to fix it! Contacted support who sorted in the end, had to do a full reinstall of windows. No idea what happened to cause this though… Appreciate your help and guidance though, thank you.

I downloaded it through the media creation tool with no issues. I don’t have any options to select anything. When we turn it on I can click on the accessibility option and the power option, but that’s it. When we put the password in to go past that screen I just end up with the grey screen...

Downloaded onto a usb, inserted into PC, but no change. It won’t pick up the USB unless I’m doing something wrong. Tried inserting before starting PC and after start up but no difference..

Do you mean downloading windows 11 on to a usb stick from another pc and putting it in this one?

20 minutes at the longest.

It turns on, we see the PC logo, then the time and date, then enter our password, then we get the grey screen.

Yes, PC Specialist bought. Spec below. Case PCS LUMIN ARGB MID TOWER CASE (PWM) Processor (CPU) AMD Ryzen 5 9600X Six Core CPU (3.9GHz-5.4GHz/38MB CACHE/AM5) Motherboard ASUS® TUF GAMING B650-PLUS WIFI (AM5, DDR5, PCIe 4.0, Wi-Fi 6) Memory (RAM) 32GB Corsair VENGEANCE RGB DDR5 5600MHz (2 x...

Hello all, We are getting a grey screen with spinning blue circle after initial start up. Have checked all connections and swopped screen for a known good one, still have the same issue. PC bought at Xmas with no issues yet! Any ideas?? Thanks 🙏

So, after massive head scratching, deleting this, updating that, having a remote visit from the friendly guys at PC Specialist, it turned out to be a switch on the dongle that you can switch from Xbox or PC! Wife noticed it whilst unplugging it after testing the fault on our laptop 😂 appreciate...

So, I have downloaded the Norton remove app, uninstalled Norton, checked for windows updates in advance settings, only one available which was 2024-11 cumulative update preview for .NET (KB5048162) downloaded and installed, son has played on the pc for 45 mins and they have cut out again. They...

Norton has been uninstalled but, the headphones are still disconnecting!

Okay, thank you. I’ll delete Norton and update to advise if it works…!

Thank you, edited and we’ll try to delete the Norton malware. Will that not leave us open to security threats?

Happy Boxing Day, I bought a PC (spec below) but we are having issue with my sons steel series headphones keep disconnecting from the PC. He has to restart the PC to reconnect them. He has used them with his Xbox for a year or so with no problems. We have carried out an update for steel series...