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Hmm Yesterday I used the laptop without the main screen, only the second screen for a few hours, and then I shut it down. I remembered that I needed to test if it could output to 2 different external screens, so I booted it up, and surprise surprise, I saw the PCSpecialist logo on the main...

Thank you for your help triaging this! I'll be contacting support!

Yep, works fine with a second monitor: And a screenshot:

Yes it is, forgot to post them!

Hi there! Today I went to turn on my laptop and I was greeted with this: I held the power button to restart, and then it stayed like this: I did not move the laptop, it stayed the whole day in my desk. Yesterday I was using it without any kind of problem. I don't think it's Windows...

Never mind I just found the solution. While I was preparing to refund the SSD I went into a live bootable linux image so that I could secure erase it, but the drive wasn't showing up. I googled a bit more and stumbled upon this...

Well to close this off, there was no BIOS update, PCS told me to Enable Secure Boot, Reset BIOS settings to default, check if RAID was somehow enabled. And counted it as a problem in the Motherboard related to compatibility with Gen4 SSDs. Thanks again everyone for trying to help!

I understood the idea, but the drive works fine if I boot into Hiren's Boot (or another OS) or plugged in with USB. Also it shows in the BIOS. I can see the Windows Installer with my current NVMe, and on that NVMe I also have Windows which is working at the moment.

I actually want a clean install of Windows, not really looking for a clone from the old drive to a new one. And I tried to install Windows on that new drive (on a different computer) and it still fails to boot (it boots correctly on the other computer) So I don't think its a problem in the OS or...

Yep, works fine with the old drive plugged in and Windows 10 installation. I'll wait and see what PCS says. Thank you so much for your time!

I also though that was weird, but both disks show up as PCIe 1, so I'm not sure what to make it. Pretty much the same thing on Windows 10, but only without the BSOD (the computer just restarts after some time): And for this case I did the same thing, downloaded Windows 10 Media Creation Tool...

Is https://clevo-computer.com/en/support-drivers not legit then? I got that link by pressing the CLEVO Computer / Our Server To the downloads / Server to download drivers, bios etc. And then going to BIOS and EC Firmware/CLEVO/P_Series/PCxx_Series/PCxxDxx/PCxxDCDDDFDN

nevermind I went to search again, and I found something that seems like would be for my laptop: https://my.hidrive.com/share/yze8mg-wf8#$/BIOS%20and%20EC%20Firmware/CLEVO/P_Series/PCxx_Series/PCxxDxx/PCxxDCDDDFDN There's the version 1.07.10 available, and my laptop is running 1.07.05.

No. I remember a few years ago that used to be the case (like around Windows 8), but I'm pretty sure I always see the brand logo when trying to install OS now, and not just for Windows, Ubuntu as well I'm pretty sure. The first thing that I tried to do when I got the 4TB drive was to have them...

I think I missed this part of the message my bad: I'm aware of that, I tried to follow all the normal procedures, but they don't work, when I installed Windows on the Lenovo device, was just to see if there was a problem in the USB or the SSD, and that installation was successful. Then just to...

I downloaded MediaCreationTool_Win11_23H2.exe, agreed to the terms, used the recomended options for this PC (Language: English UK, Edition: Windows 11), and in "choose which media to use": USB flash drive, and I selected the Kingston USB. When I tested it on my laptop I got the same problem...

On the other device I also see the Lenovo logo when booting to the USB to install Windows. I don't think so because of this: When I unplug the USB I get that message saying there's nothing to boot from. Windows 11 Pro 23H2 (22631.3880)

The Kingston is the USB drive I plugged in with Windows Installer. At 0:44 it shows the Predator drive:

That was from a different laptop, I guess knowing what SSD my computer has (from the specs) can tell what PCIe it supports

Okay so in my other laptop, I plugged this 4TB drive and the Windows USB and I was able to install Windows, and it works fine even after rebooting. To confirm I then plugged the drive back into my computer and still BSOD. Also checked with different RAM sticks and still no boot. I used a NVMe...