Afternoon all,
I wonder if you could help me, please, or more likely be able to offer some advise and insight over an actual fix.
I purchased my PC from PCSpecialist back in March 2022 and it's been brilliant without any issue. I'm pretty much below a novice when it comes to hardware for fear of bodging anything, though I've been working on being more confident and I know it's small fry stuff, but I installed an additional fan earlier in the year which I was unreasonably proud of. Bar that, I haven't done anything save for regularly cleaning the inside of the case.
As it always tends to go everything was absolutely fine yesterday but when I turned on my PC this morning I found that my E:\ drive where I store my data, active projects, and games was not being detected. I only noticed this by seeing that the folder icon was empty on the desktop. Trying to open it, or any of the other folders, results in Problem with Shortcut prompt stating "the drive or network connection that the shortcut 'XX.Ink' refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, then try again."
There was one issue I had yesterday where I tried to save an Excel spreadsheet and it came up with an error message that it couldn't save and something about corruption but I just thought it an issue with the file itself so I made a new spreadsheet and imported the data, saving it to the desktop. In hindsight this was a tell as the Excel spreadsheet was located on E:\ and the desktop which is on C:\.
I had a quick search and found a user on here with a near identical problem.
I followed the advice in the post and re-seated the drive to no joy. I then tried in a spare slot and still nothing so does look as if the drive is dead and not an issue with the motherboard slot?
Here are the specs of my PC with the M.2 in question in red:
Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
Intel® Core™ i5 10-Core Processor i5-12600K (Up to 4.9GHz) 20MB Cache
Motherboard
ASUS® TUF GAMING Z690-PLUS WIFI D4 (LGA1700, DDR4, PCIe 5.0)
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP, LHR
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR, 1600MB/sW)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
External DVD/BLU-RAY Drive
8x Slim USB 2.0 External DVD-RW
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CORSAIR iCUE H115i RGB PRO XT Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Here are screenshots of the Event Viewer:
I've read on Reddit and elsewhere that if you've exhausted all options to get the PC to recognise the SSD then it's best to take it to a professional. There's an IT shop nearby which I can go to tomorrow, but my question is is there any hope that they could potentially recover the data on the SSD? Not to be all sob story, but I'm usually on it when it comes to regular backups but life's been a bit tough recently with being in and out of hospital myself and a family member also so I've been slack in that department. If the data is lost then it's only my fault and it's not a big deal in the grand scheme of things, and I should have a backup from a little while ago to potentially rebuild from, I just didn't want to go to the shop tomorrow and look like a mug!
Also, is there anything that I could have done to have possibly caused this failure? Anything else that I could try to get the drive recognised? Would getting a USB adaptor be advisable to try and salvage the data myself?
Thanks for reading.
I wonder if you could help me, please, or more likely be able to offer some advise and insight over an actual fix.
I purchased my PC from PCSpecialist back in March 2022 and it's been brilliant without any issue. I'm pretty much below a novice when it comes to hardware for fear of bodging anything, though I've been working on being more confident and I know it's small fry stuff, but I installed an additional fan earlier in the year which I was unreasonably proud of. Bar that, I haven't done anything save for regularly cleaning the inside of the case.
As it always tends to go everything was absolutely fine yesterday but when I turned on my PC this morning I found that my E:\ drive where I store my data, active projects, and games was not being detected. I only noticed this by seeing that the folder icon was empty on the desktop. Trying to open it, or any of the other folders, results in Problem with Shortcut prompt stating "the drive or network connection that the shortcut 'XX.Ink' refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, then try again."
There was one issue I had yesterday where I tried to save an Excel spreadsheet and it came up with an error message that it couldn't save and something about corruption but I just thought it an issue with the file itself so I made a new spreadsheet and imported the data, saving it to the desktop. In hindsight this was a tell as the Excel spreadsheet was located on E:\ and the desktop which is on C:\.
I had a quick search and found a user on here with a near identical problem.
I followed the advice in the post and re-seated the drive to no joy. I then tried in a spare slot and still nothing so does look as if the drive is dead and not an issue with the motherboard slot?
Here are the specs of my PC with the M.2 in question in red:
Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
Intel® Core™ i5 10-Core Processor i5-12600K (Up to 4.9GHz) 20MB Cache
Motherboard
ASUS® TUF GAMING Z690-PLUS WIFI D4 (LGA1700, DDR4, PCIe 5.0)
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP, LHR
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR, 1600MB/sW)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
External DVD/BLU-RAY Drive
8x Slim USB 2.0 External DVD-RW
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CORSAIR iCUE H115i RGB PRO XT Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Here are screenshots of the Event Viewer:
I've read on Reddit and elsewhere that if you've exhausted all options to get the PC to recognise the SSD then it's best to take it to a professional. There's an IT shop nearby which I can go to tomorrow, but my question is is there any hope that they could potentially recover the data on the SSD? Not to be all sob story, but I'm usually on it when it comes to regular backups but life's been a bit tough recently with being in and out of hospital myself and a family member also so I've been slack in that department. If the data is lost then it's only my fault and it's not a big deal in the grand scheme of things, and I should have a backup from a little while ago to potentially rebuild from, I just didn't want to go to the shop tomorrow and look like a mug!
Also, is there anything that I could have done to have possibly caused this failure? Anything else that I could try to get the drive recognised? Would getting a USB adaptor be advisable to try and salvage the data myself?
Thanks for reading.
