Audio Problem

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bobbypants

Member
I had to reinstall the realtek driver as my audio disappeared for some reason. Now when I install the driver from the stick it unistalls the current driver first, which seems to start the audio working again. But then has to reboot in order to reinstall the driver, at which point it stops working again.

I've tried to go through the unistall process which gets the audio working again but then everytime I have to reboot, the audio stops working.

Chassis & Display
Elimina Series: 17.3" Matte QHD 165Hz WVA DCI-P3 LED Widescreen (2560x1440)
Processor (CPU)
Intel® Core™ i7 10 Core Processor 13620H (4.90GHz Turbo)
Memory (RAM)
32GB Corsair 3200MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 4050 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3500 MB/R, 3100 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Integrated 54WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Studio
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX211 + BT 5.3
USB/Thunderbolt Options
2 x USB 3.2 PORTS (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Keyboard Language
ELIMINA 17" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 11 Home Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MP FULL HD WEBCAM

TIA
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Right first things first uninstall the Norton 360 Malware as described here https://support.norton.com/sp/en/uk/home/current/solutions/v15972972

Once you've got rid of that just use the built in windows Defender

Next uninstall your existing audio drivers, reboot the laptop, then check both windows normal and optional updates and install all of both, then see if you've got sound (I'm assuming you've not accidentally hit a mute button somewhere), and report back here (anything on that stick will likely be well out of date)
 
B

bobbypants

Member
Martinr36 said:
Right first things first uninstall the Norton 360 Malware as described here https://support.norton.com/sp/en/uk/home/current/solutions/v15972972

Once you've got rid of that just use the built in windows Defender

Next uninstall your existing audio drivers, reboot the laptop, then check both windows normal and optional updates and install all of both, then see if you've got sound (I'm assuming you've not accidentally hit a mute button somewhere), and report back here (anything on that stick will likely be well out of date)
Click to expand...
Hi Martin,

Thanks for your reply.

I already had rid of Norton when I first got the laptop! Defo not muted.

I've tried several times to uninstall the realtek drivers but windows puts them back almost instantly. The stick I've got came with the laptop and the driver is from Jan 2024.

When I run the realtek install file, it first removes the current driver, which then seems to cure the audio problem. But then it wants to reboot and upon rebooting it reinstalls the driver which stops the audio working for some weird reason.

The only workaround at the moment is to cancel the reboot after the current driver has been removed. So that it doesn't go through the install process.

Is there another way to remove the driver other than using the realtek executable? I've tried through device manager but to no avail.

Thanks.
 
B

Barbaracus

Member
I see you've got soundblaster audio.

"
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Studio"

Make sure you download the soundblaster software from the PCS page for your purchase.

Login to PCS, Click 'Tech Support' then 'Downloads' Then 'Windows 11' Then download the audio drive and the soundblaster is called 'SBX' on mine.
 
B

bobbypants

Member
Barbaracus said:
I see you've got soundblaster audio.

"
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Studio"

Make sure you download the soundblaster software from the PCS page for your purchase.

Login to PCS, Click 'Tech Support' then 'Downloads' Then 'Windows 11' Then download the audio drive and the soundblaster is called 'SBX' on mine.
Click to expand...
Thanks. Mine is realtek and i've tried your suggestion and still the same outcome unfortunately.
 
B

bobbypants

Member
This folder only contains realtek driver. No SBX app.
Screenshot 2024-07-30 221609.png
 
B

bobbypants

Member
SpyderTracks said:
It’s not a driver, the driver is the realtek, sound blaster is the overlay
Click to expand...
yes i know but only reinstalling the driver gets it to work again up until the final reboot after install and then it stops working again. Installing the soundblaster software makes no difference.
 
SpyderTracks

SpyderTracks

We love you Ukraine
bobbypants said:
yes i know but only reinstalling the driver gets it to work again up until the final reboot after install and then it stops working again. Installing the soundblaster software makes no difference.
Click to expand...
Yes so what’s the audio output in windows once you’ve rebooted?
 
SpyderTracks

SpyderTracks

We love you Ukraine
bobbypants said:
it's a laptop so it's internal speakers. Not quite sure if that's what you mean?
Click to expand...
No, on the audio output in windows it will list available outputs such as speakers, monitor etc etc, can you take a screenshot of which one is selected in the list?
 
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