Audio Problem

[bobbypants]

That's the sound properties.

Just need the sound output selection in windows desktop

Self Service Portal

rodin.com.au

 

[SpyderTracks]

View attachment 41699

So the output appears ok, so then open Soundblaster and check configuration in there, make sure volume is set correctly and it's not got surround enabled or something like that?

 

[bobbypants]

Tried all that and no difference unfortunately. Prob gona end up with a reset.

 

[SpyderTracks]

Tried all that and no difference unfortunately. Prob gona end up with a reset.

What made you uninstall the Realtek drivers in the first place?

You mentioned you lost audio, do you mean the driver uninstalled itself or you just lost sound?

 

[bobbypants]

What made you uninstall the Realtek drivers in the first place?

You mentioned you lost audio, do you mean the driver uninstalled itself or you just lost sound?

Just started losing sound usually after using headphones. Reinstalled driver as you do and got caught in the loop. It works fine if I go through the uninstall and reboot but then when it reinstalls and reboots it goes off again. Really weird.

Thanks for your help by the way.

 

[SpyderTracks]

Just started losing sound usually after using headphones. Reinstalled driver as you do and got caught in the loop. It works fine if I go through the uninstall and reboot but then when it reinstalls and reboots it goes off again. Really weird.

Thanks for your help by the way.

Can you just post a screenshot of your optional updates page? You shouldn't really use the drivers supplied by PCS as they'll be outdated, should let windows update install any drivers.

 

[bobbypants]

Can you just post a screenshot of your optional updates page? You shouldn't really use the drivers supplied by PCS as they'll be outdated, should let windows update install any drivers.

Says none available and I'm up to date. I did try using windows drivers earlier after removing using DDU app but still the same outcome.

 

[SpyderTracks]

Says none available and I'm up to date. I did try using windows drivers earlier after removing using DDU app but still the same outcome.

Ah, ok. That’s pretty conclusive then.

With custom laptops (not sure of this is your first), it’s a little more complicated than an off the shelf.

Let windows update install all drivers through optional updates.

Then you’d just install soundblaster, gpu drivers direct from nvidia and finally control center which is the management driver from your pcs downloads.

The drivers in your PCS account are the ones you should use, not any provided with the laptop.