Blue Screen on Restart

D

Duane

Member
Morning all,

I've had my computer for a couple of months and all has been working well until last night.

When doing multiple software updates last night I restarted my PC to implement said updates but was hit with a BSoD.

I powered down the computer completely and then powered back on, implemented the updates and all was working fine. Or so I thought.

When restarting I would say 80% of the time it blue screens. When powering on from off it works absolutely fine.

I haven't had time to troubleshoot due to time constraints. I appreciate I've been a little vague and won't be home all day to remedy the issue but if anyone has any info/help for me to try later that would be much appreciated.

Thanks in advance.
 
BlessedSquirrel

BlessedSquirrel

We love you Ukraine
Duane said:
Morning all,

I've had my computer for a couple of months and all has been working well until last night.

When doing multiple software updates last night I restarted my PC to implement said updates but was hit with a BSoD.

I powered down the computer completely and then powered back on, implemented the updates and all was working fine. Or so I thought.

When restarting I would say 80% of the time it blue screens. When powering on from off it works absolutely fine.

I haven't had time to troubleshoot due to time constraints. I appreciate I've been a little vague and won't be home all day to remedy the issue but if anyone has any info/help for me to try later that would be much appreciated.

Thanks in advance.
Click to expand...
Is this a PC specialist pc? Could you post your full specs from the order page?

We'll need to know the BSOD code also please.
 
D

Duane

Member
NZXT H511 MID-TOWER GAMING CASE (BLACK)

Processor (CPU)Intel® Core™ i7 Eight Core Processor i7-10700K (3.8GHz) 16MB Cache

MotherboardASUS® TUF Z490-PLUS GAMING WI-FI (LGA1200, USB 3.2, CrossFireX) - ARGB Ready

Memory (RAM)16GB Corsair VENGEANCE RGB PRO DDR4 3600MHz (2 x 8GB)

Graphics Card8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP

1st M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)

Power SupplyCORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET

Processor CoolingCorsair H100i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler

Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND

It is indeed from PCS. Approx 5 months old.

The main error code I saw was "System Service Exception". And just to reiterate: this *only* happens when restarting, not when powering on from off.
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Assuming you have "Fast Startup" enabled, then choosing Shutdown from the start menu doesn't do a complete shutdown, it saves the Windows kernel state to the HD/SSD for fast boot. A Restart from start menu, doesn't save the kernel, so it's created from scratch. Obviously something is failing and causing the BSOD, either a bad driver or system file.


When you are able to get into Windows, check you have all (including optional driver updates) updates installed. Then try running a CHKDSK and SFC to check for corrupt files.
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Great, let's hope one of the updates you installed had a minor issue and the SFC resolved. Report back if not.
 
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