Brand new computer keeps crashing

J

jamesGF

Bronze Level Poster
IRQL not less or equal
Driver portion must be nonpaged
DPC watchdog violation
Kmode exception not handled

Please help - this is my first desktop, i bought it to learn video editing but it keeps crashing with the messages above. I am only trying to do simple cuts in Davinci Resolve nothing fancy. Can't believe it I thought i was buying something that could easily handle this!
Here are the specs, any advice would be hugely appreciated, thank you very much

Case
PCS SR-620C MID TOWER CASE
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card
8GB AMD RADEON™ RX 590 - HDMI, DP - DX® 12
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
1st M.2 SSD Drive
128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Monitor
IIYAMA ProLite XB2783HSU-B3 27" AMVA+
Keyboard & Mouse
LOGITECH® MK540 WIRELESS KEYBOARD & MOUSE COMBO
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 18 to 20 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
ubuysa

ubuysa

The BSOD Doctor
How long have you had it? When did the BSODs start happening? Have you installed/updated any software or drivers? Have you installed any Windows updates? Have you added/removed any hardware (internal or external)?

Via Tapatalk
 
J

jamesGF

Bronze Level Poster
Hi Thanks for your reply

I got it 3 weeks ago
It did a blue screen crash on the second day of use
windows is updated last checked today
radeon auto updates enabled for drivers and software downloads
external hardware: i am using usb to transfer video from my camera memory cards to the internal ssd and then i try to edit from there

I am not experienced with computers so any advice is great thank you very much
 
Scott

Scott

Behold The Ford Mondeo
Moderator
You can trouble shoot the BSOD by going to Settings, then Security & Updates, then "Troubleshoot" then select the BSOD option (After a BSOD).

Other than that you want to run a CHKDSK as that sounds either directly related to the drive itself, or a driver that isn't quite right. You can do this easily from a command prompt.

Edit: DDU advice from @SpyderTracks is a good plan before wiping and installing Windows again.

After that, you would probably want to download a clean Windows ISO from M$ and install from scratch to see if the issue follows. If it does, it's time for a return to PCS.
 
J

jamesGF

Bronze Level Poster
@SpyderTracks please could you advise which options /settings - I'm afraid I'm out of my depth here
thank you
 

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J

jamesGF

Bronze Level Poster
Thank you very much for the help I've completed the ddu as you advised and installed the latest amd driver

One question- I'm looking at the radeon performance metrics and there are extreme spikes every minute in the GPU utilization up to 100%. Is this normal and nothing to worry about?? My computer is doing nothing - no uploads, no rendering, nothing

thanks again
 

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SpyderTracks

SpyderTracks

We love you Ukraine
jamesGF said:
Thank you very much for the help I've completed the ddu as you advised and installed the latest amd driver

One question- I'm looking at the radeon performance metrics and there are extreme spikes every minute in the GPU utilization up to 100%. Is this normal and nothing to worry about?? My computer is doing nothing - no uploads, no rendering, nothing

thanks again
Click to expand...
That doesn't mean your computer is doing nothing.

If you check taskmgr, that will show you what's using the GPU and other resources. Never assume because nothing's open that nothing's happening, especially with a new installation, there will be lots going on in the background.
 
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