BRAND NEW Desktop crashes when playing games, any ideas?

eaypc1

Member
Hi there,

I've had my new pc specialist desktop for about a month and ever since the beginning it crashes an awful lot when playing games. Recently I've been playing skyrim, tomb raider, bioshock and shogun total war (I guess you can see why I got the new computer). Even on games that require less it seems to happen (a game called trackmania sunrise), although it tends to happen more often on the more demanding games such as shogun, however these games detected my amd graphics card and automatically detected the settings to be set pretty high, so it seems unlikely the graphics card would be unable to cope.

I have dual monitors from my graphics card, a conversion to vga into my samsung monitor and one hdmi cable into my tv, I'm not sure but I though there's a possibility this might be aggravating the problem. The crash is odd it varies between a sound from the speakers which sounds like the last note played repeated thousands of times a second (i.e someone talking then the screen goes blank and repeats it, almost like a jarring). The other version of the crash is it simply looks from the box like it is restarting, with no jarring sound, however the screens stay black with nothing loading up.

I've done as much research on forums etc as I could and it seems like this is most likely a hardware defect possibly due to bad interface between video card, mother board or processor. That is about as far as i've got with it as it's like nothing I've experienced before (to be fair I'm not very experienced, this is my first desktop, before this I've had laptops). If it has any bearing on the topic my skyrim files have all suddenly decided to be corrupted since the last time it did this, and on a thread I read it mentions that could be due to parts being incompatible or the motherboard having problems. I know it's not overheating as from calling pc specialist I was asked to check heat levels after these incidents in comparison to normal heat levels, I have three fans and the heat levels have been fine. I also tried re installing the drivers for my graphics card using catalyst.

Any help would be hugely appreciated, really gutted with this as it was expensive and although granted it seems like I only want it for gaming, I do however also need it for working - running quite intense engineering programs.

Thanks

My computer specs are attached pc specialist computer specs.png
 

vanthus

Member Resting in Peace
Have you tried a clean install of the graphics driver.
Click on Start
Open the Control Panel
Select Programs and Features
Select AMD (ATI) Catalyst Install Manager
Click on Change
Click on Next when prompted for the Welcome to the InstallShield Wizard forAMD Catalyst Install Manager,
Select Express Uninstall All Software
Follow the on-screen directions and restart the system when finished
To verify that the graphics driver has been uninstalled, return to the Uninstall or Change a Program list and ensure that there is no AMD specific software listed
If AMD specific software is still listed, remove any remaining AMDsoftware components using the above process and restart the system when complete.
Download latest driver from here.
http://support.amd.com/us/gpudownload/Pages/index.aspx
 

eaypc1

Member
Yep I've done a clean install too sorry I didn't mentioned that

Just retried a clean install and shogun to test out since that's the worst and it crashed again, weird buzzing sounds. It's odd because it doesn't happen when you'd expect, at loading screens etc, it's just random. (although battles in shogun definitely shutdown more often than on the map)
 
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