Brand New PC Restarting during gaming

[Kevlardog]

Hi All,

I got my new PC earlier this week, set it up no problem, installed a load of games etc, taking up about 600GB out of my 1TB SSD.

Played XCOM Chimera Squad and twice during the game out of about 2 hours playtime, the PC has restarted. I've noticed the base unit is heating up, the top is quite hot to touch. It then happened during Old Man's Journey, but the base unit didn't get hot during this one so i'm a bit unsure what's happened.

Any suggestions? Here's the Speccy:

http://speccy.piriform.com/results/H8MShuP3gdfpbloLCmSHRWV

Many Thanks

 

[SpyderTracks]

Hi All,

I got my new PC earlier this week, set it up no problem, installed a load of games etc, taking up about 600GB out of my 1TB SSD.

Played XCOM Chimera Squad and twice during the game out of about 2 hours playtime, the PC has restarted. I've noticed the base unit is heating up, the top is quite hot to touch. It then happened during Old Man's Journey, but the base unit didn't get hot during this one so i'm a bit unsure what's happened.

Any suggestions? Here's the Speccy:

http://speccy.piriform.com/results/H8MShuP3gdfpbloLCmSHRWV

Many Thanks

What are your full specs from the order page?

 

[Kevlardog]

What are your full specs from the order page?

Case CORSAIR OBSIDIAN SERIES™ 500D SE CASE
Processor (CPU) AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - RGB Ready!
Memory (RAM) 16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card 8GB AMD RADEON™ RX 5700 XT - HDMI, DP - DX® 12
1st Storage Drive 1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
DVD/BLU-RAY Drive NOT REQUIRED
Power Supply CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options 2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser Microsoft® Edge (Windows 10 Only)
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[SpyderTracks]

Can you install iCue from here:

iCUE Software | Drivers | Software | CORSAIR

CORSAIR iCUE software connects all your compatible products together in a single interface. Control RGB lighting and fan speeds, program keyboard macros, and monitor system temperature.

www.corsair.com

That should give readings for the fan speeds and pump speeds on the cooler, we need to make sure that's operating correctly.

When it restarted did it bluescreen or just reboot?

I see you've got bullguard installed, you'll want to fully uninstall that and just use windows defender, it's actually better and we've had a few people complaining of issues in gaming with bullguard.

Nice system BTW

 

[Kevlardog]

Can you install iCue from here:

iCUE Software | Drivers | Software | CORSAIR

CORSAIR iCUE software connects all your compatible products together in a single interface. Control RGB lighting and fan speeds, program keyboard macros, and monitor system temperature.

www.corsair.com

That should give readings for the fan speeds and pump speeds on the cooler, we need to make sure that's operating correctly.

When it restarted did it bluescreen or just reboot?

I see you've got bullguard installed, you'll want to fully uninstall that and just use windows defender, it's actually better and we've had a few people complaining of issues in gaming with bullguard.

Nice system BTW

Haha thanks I thought I'd treat myself for my first ever brand new PC.
Thanks for the advice, I'll give it a go this afternoon and report back 👍

 

[Kevlardog]

Can you install iCue from here:

iCUE Software | Drivers | Software | CORSAIR

CORSAIR iCUE software connects all your compatible products together in a single interface. Control RGB lighting and fan speeds, program keyboard macros, and monitor system temperature.

www.corsair.com

That should give readings for the fan speeds and pump speeds on the cooler, we need to make sure that's operating correctly.

When it restarted did it bluescreen or just reboot?

I see you've got bullguard installed, you'll want to fully uninstall that and just use windows defender, it's actually better and we've had a few people complaining of issues in gaming with bullguard.

Nice system BTW

OK I uninstalled Bullguard and installed iCue.

The fans were set to quiet so i upped them to balanced, played XCOM:CS for an hour and the top of the unit is much cooler, and no signs of crashing or restarting. Previously there was no blue screen or anything, just rebooted.

Hopefully that's the issue resolved! Thanks for your help.