Hey. I've bought a PC like a half year ago and it's been crashing from time to time since a few month of use, can you take a look if that's something hardware or software please? Here's logs from file collection app: https://file.io/DKeWN2rYcJ2n. Thanks!
BSOD errors
- Thread starter antheso
- Start date
TonyCarter
VALUED CONTRIBUTOR
When posting for Technical Support...
Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...
Where can I get spec if I bought mine through the amazon? https://www.amazon.de/-/en/gp/product/B0CX5MX1YG/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&th=1When posting for Technical Support...
Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...www.pcspecialist.co.uk
BlessedSquirrel
We love you Ukraine
You’ll need to first register it with PCS which will give you an account which includes your specs. They just need proof of purchase
Sorry for the late response but I didn't, maybe that was deleted by file storage. I'll upload that again once I have my PC registered, no worries
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Finally got that done, here's the spec and Synsative file collection output link: https://easyupload.io/cr2ncp
Case
PCS SPECTRUM II ARGB MID TOWER CASE (PWM)
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® PRIME X670-P-CSM (AM5, DDR5, PCIe 4.0)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 5600MHz (2 x 16GB)
Graphics Card
16GB NVIDIA GEFORCE RTX 4080 SUPER - HDMI, DP, LHR
1st M.2 SSD Drive
2TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 3325MB/sW)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre European Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series ARGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
Germany/Deutschland - German Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am5-pc/ADYc4eCAS3/
Case
PCS SPECTRUM II ARGB MID TOWER CASE (PWM)
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® PRIME X670-P-CSM (AM5, DDR5, PCIe 4.0)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 5600MHz (2 x 16GB)
Graphics Card
16GB NVIDIA GEFORCE RTX 4080 SUPER - HDMI, DP, LHR
1st M.2 SSD Drive
2TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 3325MB/sW)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre European Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 240 Series ARGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
Germany/Deutschland - German Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am5-pc/ADYc4eCAS3/
Martinr36
MOST VALUED CONTRIBUTOR
if you haven't already, remove this using the norton removal tool as explained in the link below, then just use windows defender for AV
Uninstall your Norton device security product on Windows
Learn how to uninstall Norton security products from your computer. This article contains steps to uninstall Norton device security from Window 10, Windows 8, and Windows 7.
support.norton.com
Yeah did that already. I had to reinstall windows because it had lots of preinstalled programs which I didn't wantif you haven't already, remove this using the norton removal tool as explained in the link below, then just use windows defender for AV
Uninstall your Norton device security product on Windows
Learn how to uninstall Norton security products from your computer. This article contains steps to uninstall Norton device security from Window 10, Windows 8, and Windows 7.
ubuysa
The BSOD Doctor
I rather think that from the four dumps your problem is almost certainly bad RAM. The bugcheck codes you have are these...
The first thing I'd like you to do is to remove all RAM overclocks (via DOCP or XMP) and run that RAM at it's native (SPD) speed of 4800MHz. Let's see whether it's stable at that speed.
If you still get BSODs with no RAM overclock then we need to test your RAM (with no overclock)...
- 0x1A MEMORY_MANAGEMENT (arg 1 = 0x144) - this was caused by a corrupt PTE (Page Table Entry)
- 0x0A INTERNAL_POWER_ERROR (arg 1 = 0x10E) - this was caused because corrupt data was read in from the hibernation file
- 0x3B SYSTEM_SERVICE_EXCEPTION (arg 1 = 0xC0000005) - this was caused when an attempt to create an object handle in memory failed with an invalid memory access
- 0x3B SYSTEM_SERVICE_EXCEPTION (arg 1 = 0xC0000005) - this was caused by the Hypervisor failing to map a pageable cell entry due to an invalid memory access
The first thing I'd like you to do is to remove all RAM overclocks (via DOCP or XMP) and run that RAM at it's native (SPD) speed of 4800MHz. Let's see whether it's stable at that speed.
If you still get BSODs with no RAM overclock then we need to test your RAM (with no overclock)...
- Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.
- Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
- If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.
Alright, disabled DOCP for now, will give it a couple of weeks to see if there will be any issues. Will post some results afterwards, thank you
BlessedSquirrel
We love you Ukraine
It shouldn't be using DOCP, should be using EXPO, if there's problems at 5600MHz, it's simply poor RAM and I'd get it swapped out
I would check what BIOS version your on as well as anything before about April this year, RAM training on AM5 was still quite unreliable but that’s been fixed now in BIOS updates
Dont update the BIOS yourself without PCS approval as it could void your warranty
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ubuysa
The BSOD Doctor
I'm going to have to disagree with @SpyderTracks because it might not be bad RAM. Both Intel and AMD CPUs have a maximum specified memory speed at which they are guaranteed to work. If you look at the spec for your Ryzen 7 7800X3D the guaranteed maximum RAM speed with two sticks is 5200MHz.
@SpyderTracks is of course quite right that most CPUs will play happily with RAM clocked far higher than this warranty speed, but speeds above the warranty speed are not guaranteed and may not be achievable on all CPUs. If your system is stable with the RAM clocked at 5200MHz then it's actually working as designed. Replacing the RAM likely won't help if the CPU is the limiting factor. You won't get the CPU replaced under warranty either if it's stable at 5200MHz.
@SpyderTracks is of course quite right that most CPUs will play happily with RAM clocked far higher than this warranty speed, but speeds above the warranty speed are not guaranteed and may not be achievable on all CPUs. If your system is stable with the RAM clocked at 5200MHz then it's actually working as designed. Replacing the RAM likely won't help if the CPU is the limiting factor. You won't get the CPU replaced under warranty either if it's stable at 5200MHz.
BlessedSquirrel
We love you Ukraine
Any modern CPU since early Core intels will happily support overclocked RAM, it's been standard for decades now.
The system if working correctly will have zero problem overclocking to 6000MHz on AM5. Over about 6400MHz, it becomes more reliant on the quality of that particular board.
If it's not, there are 3 areas to systematically check in order
1/. BIOS revision
2/. RAM
3/. CPU / Motherboard
But settling for disabling EXPO/XMP/DOCP is not a solution, it's merely nerfing the error showing.
But any OEM would replace a CPU if it couldn't overclock to the sold speeds, it's only AMD / Intel that *may* not, but AMD have never been known not to, whereas Intel certainly with current CPU issues, have used that as a backout clause often.
BlessedSquirrel
We love you Ukraine
Just further to this, AMD have this approach all over their forums by AMD MVP's, so long as the board states it supports those speeds and the RAM is on the QVL list, then AMD would honour the warranty, and especially at the moment with 13th/14th Gen intel, that's happening quite frequently.
If a CPU supports those speeds when the build is shipped, then the only reason it suddenly wouldn't further down the line is either because of some update (BIOS) that's caused incompatibility, or some kind of degredation either with the RAM / CPU / Motherboard, but that needs correcting and any OEM would do their part to do that. If you were to buy a 6000MHz pair from a retailer and your system didn't run stabily on it, that retailer would swap it out as being faulty, they wouldn't point to the CPU.
But it's still best practice if ever doing an RMA directly with Intel / AMD just to say you never overclocked RAM as they COULD always say it's violated warranty terms
If you were manually overclocking outside of EXPO/DOCP settings, that would be another matter. Remember, official JEDEC configs now reach up to 8800MHz on DDR5
Re: Questions about Overclocking
From the Amazon link you posted it mentions to use XMP to overclock your RAM to be able to reach its rated speed: Please remember to activate the XMP setting in your BIOS in order to reach 3600MHz frequency. Otherwise, your system might run at 2400MHz default speed setting (Without XMP, RAM will...
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ubuysa
The BSOD Doctor
That's not in dispute. My point is that all modern CPU specs show a maximum (overclocked) RAM speed which is the maximum guaranteed RAM speed. Speeds above that may be possible, and commonly are possible, but they are not guaranteed to be stable.
In the interests of forum harmony I'll drop out of this thread.
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