BSOD on new PC

[SpyderTracks]

"It's important to note that DOCP and EXPO are different, DOCP is an Asus motherboard specific setting, EXPO is an AMD specific setting, the equivalent to EXPO would be Intel's XP - though essentially, they achieve the same thing. As you have an Asus motherboard, using DOCP is fine and shouldn't result in any issues."

This isn’t correct, no. DOCP was an Asus AMD specific RAM clock profiles. It was the AMD version of intels XMP although largely drew from XMP.

It preceded EXPO. EXPO sets different frequency parameters and replaces DOCP, it has far tighter voltage controls and other things

AMD EXPO vs DOCP

AMD EXPO is the newest memory overclocking technology but how does it differ to the likes of XMP and DOCP?

www.corsair.com

The 4th image here shows setting EXPO, does look completely different to the BIOS manual, well done Asus for the clarity!

https://www.techpowerup.com/review/asus-prime-x870-p-wi-fi/6.html

If it still won’t show any EXPO settings it’s likely because it’s Intel RAM that only has XMP profiles on it, IMHO that shouldnt be used in an AM5 build as will never be as stable as EXPO RAM DIMMS would be, but if you were to use it you’d want XMP set on the board not DOCP

Also, make sure your BIOS is on a relatively recent version as ESPECIALLY with Asus boards, there will have been many versions released to improve memory stability

 

[SpyderTracks]

Except when it comes to an RMA of the CPU....

The RMA would be with PCS, not AMD. AMDs policies are entirely irrelevant.

In the same way that PCS offer overclocked options on the CPU (which isn’t supported by AMD / Intel), they do the same with RAM. That is covered by the PCS warranty.

This is one of the reasons people choose to go with SIs so that there is one central point for RMA service.

 

[Big Value Bacon]

This isn’t correct, no. DOCP was an Asus AMD specific RAM clock profiles. It was the AMD version of intels XMP although largely drew from XMP.

It preceded EXPO. EXPO sets different frequency parameters and replaces DOCP, it has far tighter voltage controls and other things

AMD EXPO vs DOCP

AMD EXPO is the newest memory overclocking technology but how does it differ to the likes of XMP and DOCP?

www.corsair.com

The 4th image here shows setting EXPO, does look completely different to the BIOS manual, well done Asus for the clarity!

https://www.techpowerup.com/review/asus-prime-x870-p-wi-fi/6.html

If it still won’t show any EXPO settings it’s likely because it’s Intel RAM that only has XMP profiles on it, IMHO that shouldnt be used in an AM5 build as will never be as stable as EXPO RAM DIMMS would be, but if you were to use it you’d want XMP set on the board not DOCP

Also, make sure your BIOS is on a relatively recent version as ESPECIALLY with Asus boards, there will have been many versions released to improve memory stability

I did think it was odd in comparison to what I'd been understanding here. I've looked in that section also on my motherboard and the only options are (going off of memory here) - Disabled, DOCP I, DOCP II, DOCP Tweaked. Nothing with the mention of EXPO again, I'll have a proper look over the entire BIOS later today when free to look into whether it's a recent version and update this when done - Thank you again!

Side note, I'm considering just binning this off, refunding the entire thing and going elsewhere - Is there another company that does the same but with more competency? I'm not thrilled with the tech support (from PCS) nor complaint process at the moment

 

[SpyderTracks]

Side note, I'm considering just binning this off, refunding the entire thing and going elsewhere - Is there another company that does the same but with more competency? I'm not thrilled with the tech support (from PCS) nor complaint process at the moment

It won't be a company issue, this is very unlike PCS, this will be down to one builder who just didn't have a clue.

We can't comment on competitors, this forum is only for PCSpecialist custom

 

[Big Value Bacon]

It won't be a company issue, this is very unlike PCS, this will be down to one builder who just didn't have a clue.

We can't comment on competitors, this forum is only for PCSpecialist custom

Understood, I appreciate the reply - In that case I'll continue with this build for now and see where they take me when trying to resolve the issues!

 

[SpyderTracks]

Understood, I appreciate the reply - In that case I'll continue with this build for now and see where they take me when trying to resolve the issues!

Keep us posted

 

[Big Value Bacon]

Keep us posted

While waiting for a reply from PCS I've ordered some 2x16gb DDR5 CL30 6000MHz EXPO RAM as you'd mentioned - PC has been running smoothly over the last day or so, no issues on launching, no issues while it's running just yet - Seems okay.

Also, the EXPO option has appeared since installing this new RAM under the 'AI Tweaker' option which only showed DOCP, previously.

Update* Spoke too soon, some issues have begun (not sure if due to RAM). I think windows explorer has crashed or something, dragging boxes on the desktop causes black shapes to appear - restarted windows explorer resolves it for a few minutes..
Update 2* Windows explorer seems to be crashing and causing that black desktop even on 4800MHz for the RAM, no clue what the issue is now..

 

[SpyderTracks]

While waiting for a reply from PCS I've ordered some 2x16gb DDR5 CL30 6000MHz EXPO RAM as you'd mentioned - PC has been running smoothly over the last day or so, no issues on launching, no issues while it's running just yet - Seems okay.

Also, the EXPO option has appeared since installing this new RAM under the 'AI Tweaker' option which only showed DOCP, previously.

Update* Spoke too soon, some issues have begun (not sure if due to RAM). I think windows explorer has crashed or something, dragging boxes on the desktop causes black shapes to appear - restarted windows explorer resolves it for a few minutes..
Update 2* Windows explorer seems to be crashing and causing that black desktop even on 4800MHz for the RAM, no clue what the issue is now..

I would start with a clean install, but I suspect that may be a driver related issue with the GPU

 

[Big Value Bacon]

I would start with a clean install, but I suspect that may be a driver related issue with the GPU

I've just tried booting into safe mode and running DDU to remove the graphics driver and install directly from the nvidia site, still happening sadly... I'll wait for whenever they reply to my email to continue and just use it as is for now, I'm likely going to just send the whole thing back and have another re-built at this rate, it's driving me insane

Update*
sfc /scannow found some corrupt files apparently..

"Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."