BSoD various faults reported. All research points to RAM. 1month old machine...help please!!!!

[JUNGALIST94]

My machine which is just 1 month old has had BSoD from the start beginning with Watchdog violation which i updated firmware on SSD and seems to have fixed that but getting other memory management screens while just using chrome and downloading or very simple usage. I have really used its full potential much yet due to time. just been setting it up getting software installed etc. Did a memory diagnostic last night but got no report on it, took a pic, literally 0% in and said hardware errors. All pics attached of various issues. please help, if its RAM then I need replacement or advice, for a new machine this isn't great so far . The few render tests I have done show it preforms amazingly, 3 times faster than my old mac pro, so if it can be a stable machine I'll be very happy

Chassis & Display	Recoil Series: 15.6" Matte Full HD IPS 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	500GB Samsung 860 EVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
1st M.2 SSD Drive	1TB INTEL® 660p M.2 NVMe PCIe SSD (upto 1800MB/sR | 1800MB/sW)
Memory Card Reader	Integrated 3 in 1 Card Reader (SD / SDHC / SDXC)
AC Adaptor	1 x 180W AC Adaptor
Battery	Recoil II Series 46WH Lithium Ion Battery
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options	1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language	PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD

 

[ubuysa]

Why have you waited a month? The first time you had a BSOD you should have been on the phone to PCS. Call them ASAP and talk this over with them

I agree that it looks very much like hardware, but it's under warranty so PCS will sort it. [emoji3]

Sent using Tapatalk

 

[SpyderTracks]

May be worth unslotting the memory and reinserting it just to see if that clears the errors, but yes, I’d definitely log it with PCS also.

 

[JUNGALIST94]

Why have you waited a month? The first time you had a BSOD you should have been on the phone to PCS. Call them ASAP and talk this over with them

I agree that it looks very much like hardware, but it's under warranty so PCS will sort it. [emoji3]

Sent using Tapatalk

I'll be honest, its been long time since using a PC and BSoD has changed and doesn't look as intimidating as it used to, so as I've only been using intermittently thought these things could potentially clear up or once I started using it more regularly I would then deal with as I am now. But you are right I could have been in touch sooner. Thanks for you reply

 

[ubuysa]

No BSOD is ever normal, it's a last gasp desperate attempt by the kernel to give you some useful troubleshooting info before it collapses and dies. Do call PCS.

 

[JUNGALIST94]

Cheers. Rang earlier. In the process of diagnosing and sorting out now

 

[Oussebon]

Let us know how you get on.

And there is of course always memtest: https://www.memtest86.com/

 

[JUNGALIST94]

yeah PCS staff asked me to run memtest. Ran it for 14hours came back with over 10m errors, 40% pass rate. So sent the logs over to PCS for them to check and diagnose issue.

 

[Shepard]

Hi there,

would you be comfortable to take the RAM out and run the system with one stick after another? It might be, that one stick is faulty but the rest is fine. This way, if it is a hardware fault at all, we'd be able to exchange the damaged stick of RAM with a new one.

 

[JUNGALIST94]

yeah i can give that a go. Seems to crash with memory management BSoD when rendering out of after effects so that would be a good test. will try tonight. thanks

 

[ubuysa]

yeah i can give that a go. Seems to crash with memory management BSoD when rendering out of after effects so that would be a good test. will try tonight. thanks

The best way is to run Memtest with only one stick in at a time. The problem with using something like After Effects is that you can't guarantee hitting every page of RAM.

 

[JUNGALIST94]

ok. that makes sense. do i have to run it for 14hours though? how many passes/tests are enough to give a decent/accurate result? cheers

 

[JUNGALIST94]

Replacement Ram on its way out. thanks for comments and help

 

[Oussebon]

You'd run Memtest until it gave an error, or overnight with no errors would be a fairly decent indicator.

If you try 1 stick and get errors, and try the next stick and get errors, the next thing to do would be to try a different RAM slot in the motherboard. If both sticks give errors in slot 1, but neither gives errors in another slot, it could be a fault with the mobo.

So a fairly slow, dull and potentially lengthy exercise but a free one.

 

[JUNGALIST94]

nice one cheers