Can't boot after Win 10 reinstall

[davrus]

Recently my desktop (details at end of post) suffered some kind of failure. I tried to recover it from a backup, but with no success. Tried to reinstall Windows by booting from installation DVD. This seemed succesful; got a working Windows installation with just basic video BUT when I tried to restart wouldn't boot into Windows.

Current state. Power on, DVD drive empty - get black screen

Power on, DVD drive with Win Installation disk get the following:

Automatic Repair -> Diagnosing PC ->Automatic repair -> Advanced Options but couldn't find anything helpful apart from using CMD
Current Bios settings:
Boot priority - UEFI Windows Boot Manager, UEFI IP4, UEFI IP6, UEFI CDDVDW, P1: WDC, P6: TSST
Launch CSM - Auto


Following is output from DISKPART

list disk
Disk ### Status Size Free Dyn Gpt
-------- ----------- ------- ------- --- ---
Disk 0 Online 931 GB 0 B *
Disk 1 No Media 0 B 0 B
Disk 2 No Media 0 B 0 B
Disk 3 No Media 0 B 0 B
Disk 4 No Media 0 B 0 B

list volume
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- ------
Volume 0 M ESD-ISO UDF DVD-ROM 3335 MB Healthy
Volume 1 C NTFS Partition 930 GB Healthy
Volume 2 I Recovery NTFS Partition 450 MB Healthy Hidden
Volume 3 FAT32 Partition 100 MB Healthy Hidden
Volume 4 D Removable 0 B No Media
Volume 5 E Removable 0 B No Media
Volume 6 F Removable 0 B No Media
Volume 7 G Removable 0 B No Media


Is there any problem with the volumes? Are they for a legacy BIOS which the ASOS UEFI Legacy Bios couldn't handle. If so how when you install Windows do you get the UEFI bootable version? Or could it be the video driver needs updating? If so how?

I'm obviosly out of ideas and would be very grateful for advice.

David Rush

COMPUTER DETAILS

Computer from PCS Order - bought March 2015
COOLERMASTER ELITE 311 BLUE CASE
Processor (CPU) AMD A8-6500 Quad Core APU (4.1GHz) & Radeon™ HD 8570D Graphics
Motherboard ASUS® A88XM-PLUS: (M-ATX, DDR3, USB 3.0, 6Gb/s)
Memory (RAM) 8GB KINGSTON DUAL-DDR3 1600MHz (1 x 8GB )
Graphics Card 1GB NVIDIA GEFORCE 210 - DVI, HDMI, VGA
2nd Graphics Card NONE
1st Storage Drive 1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE
Replaced with WD 1TB 64MB 7200 SATA 6GBS
DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
Power Supply CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling Super Quiet 22dBA Triple Copper Heatpipe AMD CPU Cooler
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)

 

[SpyderTracks]

Recently my desktop (details at end of post) suffered some kind of failure. I tried to recover it from a backup, but with no success. Tried to reinstall Windows by booting from installation DVD. This seemed succesful; got a working Windows installation with just basic video BUT when I tried to restart wouldn't boot into Windows.

Current state. Power on, DVD drive empty - get black screen

Power on, DVD drive with Win Installation disk get the following:

Automatic Repair -> Diagnosing PC ->Automatic repair -> Advanced Options but couldn't find anything helpful apart from using CMD
Current Bios settings:
Boot priority - UEFI Windows Boot Manager, UEFI IP4, UEFI IP6, UEFI CDDVDW, P1: WDC, P6: TSST
Launch CSM - Auto


Following is output from DISKPART

list disk
Disk ### Status Size Free Dyn Gpt
-------- ----------- ------- ------- --- ---
Disk 0 Online 931 GB 0 B *
Disk 1 No Media 0 B 0 B
Disk 2 No Media 0 B 0 B
Disk 3 No Media 0 B 0 B
Disk 4 No Media 0 B 0 B

list volume
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- ------
Volume 0 M ESD-ISO UDF DVD-ROM 3335 MB Healthy
Volume 1 C NTFS Partition 930 GB Healthy
Volume 2 I Recovery NTFS Partition 450 MB Healthy Hidden
Volume 3 FAT32 Partition 100 MB Healthy Hidden
Volume 4 D Removable 0 B No Media
Volume 5 E Removable 0 B No Media
Volume 6 F Removable 0 B No Media
Volume 7 G Removable 0 B No Media


Is there any problem with the volumes? Are they for a legacy BIOS which the ASOS UEFI Legacy Bios couldn't handle. If so how when you install Windows do you get the UEFI bootable version? Or could it be the video driver needs updating? If so how?

I'm obviosly out of ideas and would be very grateful for advice.

David Rush

COMPUTER DETAILS

Computer from PCS Order 784329 - bought March 2015
COOLERMASTER ELITE 311 BLUE CASE
Processor (CPU) AMD A8-6500 Quad Core APU (4.1GHz) & Radeon™ HD 8570D Graphics
Motherboard ASUS® A88XM-PLUS: (M-ATX, DDR3, USB 3.0, 6Gb/s)
Memory (RAM) 8GB KINGSTON DUAL-DDR3 1600MHz (1 x 8GB )
Graphics Card 1GB NVIDIA GEFORCE 210 - DVI, HDMI, VGA
2nd Graphics Card NONE
1st Storage Drive 1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE
Replaced with WD 1TB 64MB 7200 SATA 6GBS
DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Memory Card Reader INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
Power Supply CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling Super Quiet 22dBA Triple Copper Heatpipe AMD CPU Cooler
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)

Was the DVD made from the latest windows image?

If not it's very likely it was applying an update in the background, but if it's been force rebooted then windows will be trashed.

 

[ubuysa]

What sort of failure did you have? What exactly happened?

Boot the Windows install DVD and select Repair my computer. Navigate to the command prompt and run a chkdsk /r command on whichever drive is your HDD (note that drive letters may be different in the install system than in normal Windows). Also navigate to the memory diagnostics and let that test your RAM (that's not the best tool for RAM testing but since it's all you have at the moment it will have to do.

 

[davrus]

Thanks for your fast responses.

After using CHKDSK and running MEMTEST86 as suggested, but without problems, I realised that I was using an installation disk from 2016 when I upgraded from 8.1. I had assumed that after installation Windows would update itself. Not the case. After creating a new Windows install flash disk I get a working Win 10. Very Good.

BUT when I do the restart to finish the update of the display adaptor driver I get a black screen again. A search shows this is not an uncommon problem but I've not yet found a solution that works for me. Do you have any ideas? Or should I start another thread. Again thanks for any help you can give.

 

[SpyderTracks]

Thanks for your fast responses.

After using CHKDSK and running MEMTEST86 as suggested, but without problems, I realised that I was using an installation disk from 2016 when I upgraded from 8.1. I had assumed that after installation Windows would update itself. Not the case. After creating a new Windows install flash disk I get a working Win 10. Very Good.

BUT when I do the restart to finish the update of the display adaptor driver I get a black screen again. A search shows this is not an uncommon problem but I've not yet found a solution that works for me. Do you have any ideas? Or should I start another thread. Again thanks for any help you can give.

How are you installing your drivers? What source?

 

[ubuysa]

After creating a new Windows install flash disk I get a working Win 10

How did you do that? Did you visit https://www.microsoft.com/en-gb/software-download/windows10 and download the Media Creation Tool?

 

[davrus]

Thanks again for your responses.

Yes I used a dowloaded media creation tool from the microsoft site on to a flash drive. I tried the installation several times. At first it installed the Windows basic display adaptor but a later installation installed the adaptor for the NVIDIA Geforce 210. Windows seemed to be working, but a notification said I needed to restart the computer to update the driver. I did a restart and got a black screen. Turning it on this morning it now goes into Automatic Repair. Trying the restart option it offers I then get a black screen.

Any ideas gratefully received.

 

[ubuysa]

Thanks again for your responses.

Yes I used a dowloaded media creation tool from the microsoft site on to a flash drive. I tried the installation several times. At first it installed the Windows basic display adaptor but a later installation installed the adaptor for the NVIDIA Geforce 210. Windows seemed to be working, but a notification said I needed to restart the computer to update the driver. I did a restart and got a black screen. Turning it on this morning it now goes into Automatic Repair. Trying the restart option it offers I then get a black screen.

Any ideas gratefully received.

Download Memtest from https://www.memtest86.com/ and test your RAM (allow Memtest to run until it stops).

Also run a chkdsk /r command on the HDD.

 

[davrus]

UBUYSA Yes I have run chkdsk and Memtest86 already.

In more detail:

chkdsh /r reported "Windows has scanned the file system and found no problems"
It then reported "Failed to transfer logged messages to the eventlog with status 50". I assumed the part about logged messages could be ignored since the disk is brand new from Western Digital. From what I now see on the internet maybe I was wrong on that. Possible problems are Write Protection or Bad Sectors. There is also a suggestion to run chkdsk in Safe mode.

On its first run memtest86+ on Pass 0 test 4 showed 37 errors. It then went on for 14 hours with no further errors and I stopped it in Pass 6. Later I ran it twice, for two hours and 9 hours, with no errors. This seemed to me to indicate no problems.

Thanks again

 

[ubuysa]

On its first run memtest86+ on Pass 0 test 4 showed 37 errors. It then went on for 14 hours with no further errors and I stopped it in Pass 6. Later I ran it twice, for two hours and 9 hours, with no errors. This seemed to me to indicate no problems.

Oh that's a failure. Even a single error from Memtest is a disaster. If you have more than one RAM stick then test each stick individually.

 

[davrus]

I have now run Memtest86 for 17 hours without any errors being reported. I don't have another RAM stick so I've taken the computer to a repair shop and I hope that they can sort it.

Many thanks for your comments and I'll post the outcome on this thread when it's resolved.

 

[Martinr36]

I have now run Memtest86 for 17 hours without any errors being reported. I don't have another RAM stick so I've taken the computer to a repair shop and I hope that they can sort it.

Many thanks for your comments and I'll post the outcome on this thread when it's resolved.

I don't know old your machine is but if you take it to a repair shop your warranty will be void

7.9	We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU or BIOS have been replaced without authorisation. Any tampering, repair or modification by unauthorised personnel voids the warranty.

 

[ColEyt]

I don't know old your machine is but if you take it to a repair shop your warranty will be void

7.9	We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU or BIOS have been replaced without authorisation. Any tampering, repair or modification by unauthorised personnel voids the warranty.

The OP said he bought it March 2015, so don't think warranty will apply any longer

 

[davrus]

It's a long time since I last posted on this thread but the issue has now been resolved. As someone in the future might be searching for an answer to the same problem I'm briefly reporting what was wrong.

It was simply that the graphics card had failed. That was why when I did a restart to update the driver I got a black screen. Luckily the graphics on the motherboard was at least as good as those on the graphics card, so no new card was needed.

 

[ubuysa]

It's a long time since I last posted on this thread but the issue has now been resolved. As someone in the future might be searching for an answer to the same problem I'm briefly reporting what was wrong.

It was simply that the graphics card had failed. That was why when I did a restart to update the driver I got a black screen. Luckily the graphics on the motherboard was at least as good as those on the graphics card, so no new card was needed.

Many thanks for posting back with the solution.

 

[salg04086]

Hello All,

I hope you are well.

I have a question here... if The graphics card has failed, surely you would not be able to boot into windows at all?? or see the bios, would this not indicate a driver issue?? in windows?

Just learning here, interested in your opinion's.

How could you see anything at all if the graphics card has failed?

Thanks

 

[SpyderTracks]

Hello All,

I hope you are well.

I have a question here... if The graphics card has failed, surely you would not be able to boot into windows at all?? or see the bios, would this not indicate a driver issue?? in windows?

Just learning here, interested in your opinion's.

How could you see anything at all if the graphics card has failed?

Thanks

On any gaming laptop you normally have 2 gpu's, an integrated iGPU on the CPU and a dedicated GPU for more advanced tasks like gaming.

On this one the dGPU (gaming card) had failed. It can run fine for everyday tasks without that.

 

[davrus]

I'm certainly no expert on this kind of thing but what happened with me was that during the installation Windows said it was running with the Basic Display Adapter. This gave a low resolution screen display. The message also said to restart to install the driver for the graphics card. I guess it found the driver and tried to use it to run the (broken) graphics card. Hence I got a black screen.

 

[salg04086]

On any gaming laptop you normally have 2 gpu's, an integrated iGPU on the CPU and a dedicated GPU for more advanced tasks like gaming.

On this one the dGPU (gaming card) had failed. It can run fine for everyday tasks without that.

Thanks, Understood, that makes sense now.