Computer not seeing GTX 460 graphics card
- Thread starter gloom1st
- Start date
First off i would like to say thank you for all the advice that everyone has posted on here and i'm sorry i did not seem to accept it at the time. Lets just say yesteday was a bad day which got worse and worse.
Ok i think i should let people know my problems re all the advice i have had about trying to take the card out of machine and putting it in a new slot and changing over power supply lead etc. Then at least u will i hope know where i'm coming from even if you think i'm crazy :winkiss:
Reason 1, me i am both ham fistted have been known to try and hit a nail into a wall and 5 times out of 6 will hit the wall and not the nail and also have poor eyesight an both short sighted and long sighted so makes things like playing around in computers very hard for me. Have to go between swopping glasses & trying without glasses so it can get very silly.
Reason 2, if i was to take the graphics card out of one slot & put it in the other slot to try it out. A if that works it means one slot is broken and as i bought machine with the plan to put second card in to run as SLI latter thats no good for me. B if it don't work and it gets sent back HOW do i know tech support not going to say "ahhh you damaged the card when moving it not our fault you have to pay for it". I can guess what you all thinking BUT since i reported this fault over aweek ago i have not been at all happy with the support i have got from tech support and i don't trust them i'm sorry but thats true.
I did when the problem first happen open up the machine and unscrew the screws on card and push it down to make sure it was firm in slot and i did disconnect the power lead running into card and reconnect it to make sure it had not come lose. This was before i rung tech support and i did explane i was not happy to try and do anymore than that as not upto it. Lets be honest if i had the skills i would have just bought parts from somewhere and built machine myself but i don't which is why i bought it from here and took out warrenty for peace of mind.
I just feel very let down, as i have already said before reason i bought this machine here is a bought one from them before about 3 years ago and never had problems with machine or service company gave me. However this time has been a nightmare from the fact had bad time trying to get machine delivered had to take two days off work in the end to sort it out and now with trying to deal with support and getting machine fixed. God knows how much longer this is going to take.
Perhaps they have just got to big now and forgot about the users? seemed when i spoke to the support people they seemed to think i should know everything about computers perhaps they should remember just cause a person can use a computer that does not mean they can strip it down blindfold and fix it. I been driving a car for 20 years but could not strip an engine down so why should it be any different with a computer.
So thats why i am unhappy to try and move hardwear around inside machine, thanks for advice and i am greatfully. Just got to wait ANOTHER day now before i can contact support and see what they come up with.
Nick
Ok i think i should let people know my problems re all the advice i have had about trying to take the card out of machine and putting it in a new slot and changing over power supply lead etc. Then at least u will i hope know where i'm coming from even if you think i'm crazy :winkiss:
Reason 1, me i am both ham fistted have been known to try and hit a nail into a wall and 5 times out of 6 will hit the wall and not the nail and also have poor eyesight an both short sighted and long sighted so makes things like playing around in computers very hard for me. Have to go between swopping glasses & trying without glasses so it can get very silly.
Reason 2, if i was to take the graphics card out of one slot & put it in the other slot to try it out. A if that works it means one slot is broken and as i bought machine with the plan to put second card in to run as SLI latter thats no good for me. B if it don't work and it gets sent back HOW do i know tech support not going to say "ahhh you damaged the card when moving it not our fault you have to pay for it". I can guess what you all thinking BUT since i reported this fault over aweek ago i have not been at all happy with the support i have got from tech support and i don't trust them i'm sorry but thats true.
I did when the problem first happen open up the machine and unscrew the screws on card and push it down to make sure it was firm in slot and i did disconnect the power lead running into card and reconnect it to make sure it had not come lose. This was before i rung tech support and i did explane i was not happy to try and do anymore than that as not upto it. Lets be honest if i had the skills i would have just bought parts from somewhere and built machine myself but i don't which is why i bought it from here and took out warrenty for peace of mind.
I just feel very let down, as i have already said before reason i bought this machine here is a bought one from them before about 3 years ago and never had problems with machine or service company gave me. However this time has been a nightmare from the fact had bad time trying to get machine delivered had to take two days off work in the end to sort it out and now with trying to deal with support and getting machine fixed. God knows how much longer this is going to take.
Perhaps they have just got to big now and forgot about the users? seemed when i spoke to the support people they seemed to think i should know everything about computers perhaps they should remember just cause a person can use a computer that does not mean they can strip it down blindfold and fix it. I been driving a car for 20 years but could not strip an engine down so why should it be any different with a computer.
So thats why i am unhappy to try and move hardwear around inside machine, thanks for advice and i am greatfully. Just got to wait ANOTHER day now before i can contact support and see what they come up with.
Nick
Nick, I was just suggesting trying the card in another slot so that if it then worked correctly it would point to a dodgy PCIe slot rather than the card itself. Fair enough, if you're not happy to swop the card around then you have every right to ask for the pc to be sent back and to let PCS sort it. I can see your point about worrying that PCS might say you damaged the slot while moving the card.
You seem to have made reasonable checks such as checking the card is seated and connections are secure, so I'd say it's time for PCS to look at this for you now. Give them a ring tomorrow and I'm sure they'll get this sorted.
Good luck, and let us know what happens.
Thanks mate, i just want it fixed. Problem i have is i reported the fault to PCS over a week ago and i know it's not all their fault as i was away for awhile and unable
to do all they asked right away. However it's still not fixed and i now will have to send it back so am looking at going to be about 3 weeks from when i first reported the problem till it's fixed and unhappy about that paid the money for the warrenty and feel like i been short changed.
Will leave it there now and wait to see what happens when i phone them tomorrow.
to do all they asked right away. However it's still not fixed and i now will have to send it back so am looking at going to be about 3 weeks from when i first reported the problem till it's fixed and unhappy about that paid the money for the warrenty and feel like i been short changed.
Will leave it there now and wait to see what happens when i phone them tomorrow.
Ok i'm really worried now just logged on and looked at the status of the RMA and the fault details are listed but they all wrong. The report states i have had problems since the computer was delivered to me in April but fault only started about a week ago before that i never had any problems. Also carries on about error reports and other things i never heard of. Also at the bottom it states "customer was not advised they may be charged for repair but they may be charged"
Should i tell someone i just don't know whats going on?
Should i tell someone i just don't know whats going on?
ok should have copied and pasted it. this is what the message on RMA page says.
Customer has had ongoing GPU issues since delivery, alot of driver crashes early on made uisng anything graphical difficult to work with, the system then started not detecting the graphics card properly, CODE 10 errors etc. This carried on until nothing graphical can be used, it is now hit and miss whether the GPU will be detcted correctly. <br /> <br />Customer cannot replace current card so has requested a return. Before we booked it in a full reinstallation was requested, this was performed by the customer but has made no difference.
and this
Charges May Apply: Customer has not been notified that a charge may apply. If charges are due, please contact the entrant to discuss whether or not the customer needs to be charged.
Should i be worried?
Customer has had ongoing GPU issues since delivery, alot of driver crashes early on made uisng anything graphical difficult to work with, the system then started not detecting the graphics card properly, CODE 10 errors etc. This carried on until nothing graphical can be used, it is now hit and miss whether the GPU will be detcted correctly. <br /> <br />Customer cannot replace current card so has requested a return. Before we booked it in a full reinstallation was requested, this was performed by the customer but has made no difference.
and this
Charges May Apply: Customer has not been notified that a charge may apply. If charges are due, please contact the entrant to discuss whether or not the customer needs to be charged.
Should i be worried?
It's probably best to give them a call in the morning just to check things over and verify that you both have the same idea about what needs looking into if you are worried.
Though it sounds roughly like the problems you said you were having except for the fact its just happened recently rather than since you got it.
Though it sounds roughly like the problems you said you were having except for the fact its just happened recently rather than since you got it.
As Rakk said. If you feel happier, give them a quick ring. I wouldn't lose any sleep over it though. That 'charges' bit is probably just a default sentence that is on the report template, or whatever they use. If it's under warranty and you haven't physically damaged anything, you will be fine.
Thanks i will give support a ring tomorrow afternoon, i finnish at 3pm tomorrow so will ring them from home so i can speak freely. It just worries about all this stuff saying can't use machine CAUSE that is wrong the machine boots ok even when not seening my proper graphics card and i can do stuff like surf the net check emails etc it's only when i try and play games thats need a proper card that it won't work. Even then it just says can't load game but it don't crash or anything.
So worried they will boot machine and say "yes it works" and send it stright back again.
So worried they will boot machine and say "yes it works" and send it stright back again.
Gorman
Author Level
......
Dont quite know what to say to that?
What would give you the idea that a fully trained and experienced technician who deals with this sort of thing day in day out would do that? What other possible result could come of that other than it arriving on his desk again a few days later!
This line is standard on every RMA, it lets anyone looking at it know if the RMA is chargable or not, some are depending on whats happened. If there is any chance of a charge being made for whatever reason it will be discussed with you directly before any work is undertaken, much like at a garage etc.
Sorry to say the reason I feel like that is because the support I have had upto now has been of that level of standard. As I pointed out the fault report that is in the RMA section is nothing like the fault I have had with the computer so really worried as to what fault they will look at. Will be phoning them again after work which will now be the 5th could I have had to make and make sure that PCS does know what the fault is. I can only judge s service by it's results and as of now I would have to give it 1 out of 10
UndeadJack
Master Poster
Yeah. They aren't Toshiba who say you aren't covered even if it says you are covered in the warranty manual
Hi sorry perhaps I was not the most clear in my last post. I am more than happy to give them a chance to put it right. That's why it's being collected tomorrow. It's just upto this point I have not been happy with support had over the phone. Perhaps I should have been more forthright on the phone but I have this problem that I dont stand up for myself. I hope they will get it back fix it and will never have another problem with it. Like the first machine I bought from the
Almost 4 years old now and never had a problem with it. I just have a feeling this is a jinxed machine. Anyway will wait and see what happens
Almost 4 years old now and never had a problem with it. I just have a feeling this is a jinxed machine. Anyway will wait and see what happens
I will miss my baby
Wait 'till you get it back and it turns into a teenager in a few years...that's when you're problems will really start