Email Update Suggestion

[GarionV]

I've just had a standard email update with the quoted text in it.

The first line says my order has been built and is awaiting testing.
The second paragraph says not all components were available.

Unless I'm mistaken, if not all components were available at the time of building, the machine can't have been built and be awaiting testing and configuration, as you haven't got everything you need to build it. :wacko:

Perhaps this standard email update needs to be reworded so that it doesn't mislead customers as to the part of the process that their order is at?

Your order has now been built and is awaiting testing and configuration.

Because of the huge range of components we stock, and the tailor made requirements of your computer, sometimes some components can be in constraint due to supply & demand problems, etc. We are working as hard as possible to ensure that your order is dispatched for you as quickly as possible. During the build process some components required to complete your order were out of stock:

Intel® Core™i7 Quad Core Mobile Processor i7-3610QM (2.30GHz) 6MB.

 

[tom_gr7]

you will have to call pcs for the exact explanation. But it may be that the pc has been built and is just awaiting the part.

 

[GarionV]

you will have to call pcs for the exact explanation. But it may be that the pc has been built and is just awaiting the part.

This is exactly my point, if they don't have the part, how can they have finished building it? 'built' implies it has been completed which it can't if its awaiting a part.

 

[keynes]

From the email you attach, I understand (reading the full paragraph) that it has been built apart from the processor. For an official response you could contact PCS directly.

 

[Gorman]

you will have to call pcs for the exact explanation. But it may be that the pc has been built and is just awaiting the part.

From the email you attach, I understand (reading the full paragraph) that it has been built apart from the processor. For an official response you could contact PCS directly.

Pretty much this, the machine will have been assembled minus the missing part and then put to one side to await stock, once stock arrives it will be fitted with the missing component (if an item has been out of stock this is done as soon as it arrives) and passed onto the next department. As such, the machine has completed its "building" stage as that department has completed its part of the process barring the missing item.

 

[JakAttack]

This ensures that you are only ever waiting for this part and that once in, it can be entered straight into testing.