Vixual
New member
Hello
I bought a laptop from PCS on year ago, and it worked perfectly until few weeks ago, when it began to crash and fail reboot.
Appears the message "Checking media presence --> no media present" and opens the boot window.
After turning OFF and ON the laptop several times windows BOOTS but crashes after few minutes, even if I didn't open any application.
Now, in some other topics I found some advice, like RESETTING Windows10 (done) and making a CLEAN INSTALL of Windows 10 (done). The last Clean Install has been done yesterday and today I can't even install Adobe Suite because it's still crashing.
What can I do? Maybe is a problem regarding the order of SSD? I have 3 SSD placed in this order: 0 for Cache, 1 for Data, 2 for System, but in Aptio Setup Utility seems to be only one of them (see attached img). I use my laptop for video editing and 2d/3d animation and I need to solve this problem fastly!
Thanks
Davide Viola
Vixual
-----------------------
Chassis & Display
Recoil Series: widescreen LED 72% NTSC opaco, full HD IPS 15,6" e 144 Hz (1920 x 1080)
Processor (CPU)
Processore Intel® Core™ i7 9750H 6 core (2,6 GHz, 4,5 GHz Turbo)
Memory (RAM)
DDR4 SODIMM Corsair 2666 MHz 32 GB (2 da 16 GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 Max-Q – RAM video 8,0 GB GDDR6 – DirectX® 12.1
1st Storage Drive
SSD Samsung 860 EVO 2,5" 500 GB, SATA 6 Gb/s (fino a 550 MB/sR | 520 MB/sW)
1st M.2 SSD Drive
SAMSUNG 970 EVO PLUS M.2 500 GB, NVMe PCIe (fino a 3500 MB/R, 3200 MB/W)
2nd M.2 SSD Drive
SAMSUNG 970 EVO PLUS M.2 500 GB, NVMe PCIe (fino a 3500 MB/R, 3200 MB/W)
Memory Card Reader
Lettore schede 3 in 1 integrato (SD/SDHC/SDXC)
AC Adaptor
1 x Adattatore 230W AC
Power Cable
1 cavo di alimentazione europeo 1 metro (tipo kettle)
Battery
2 batterie Recoil II Series (uno di riserva, richiede assemblaggio)
Thermal Paste
PASTA TERMOCONDUTTIVA ARCTIC MX-4 EXTREME
Sound Card
2 canali alta def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
LAN GIGABIT e WIRELESS INTEL® Wi-Fi 6 AX200 (2,4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 PORTA USB 3.1 (tipo C) + 2 PORTE USB 3.0 + 1 PORTA USB 2.0
Keyboard Language
TASTIERA MECCANICA ITALIANA CON ILLUMINAZIONE RGB INDIVIDUALE DEI TASTI
Operating System
Windows 10 Home 64-bit – incl. licenza singola [KUK-00001]
Operating System Language
Italia/Italia – Lingua italiana
Windows Recovery Media
Immagine di ripristino multilingue di Windows 10 - Download illimitati da account online
Office Software
Prova GRATUITA 30 giorni di Microsoft® Office® 365 (richiesto sistema operativo)
Anti-Virus
BullGuard™ Internet Security – Licenza gratuita per 90 giorni incl. Gamer Mode
Browser
Google Chrome™
Notebook Mouse
MOUSE TOUCHPAD 2 PULSANTI INTEGRATO
Webcam
WEBCAM HD 1 MP INTEGRATA
Warranty
Garanzia Oro 3 anni (2 anni Ritiro e reso, 2 anni Ricambi, 3 anni Manodopera)
Dead Pixel Guarantee
Garanzia dead pixel 1 anno inclusi costi di manodopera e trasporto
Delivery
3 - 4 GIORNI PER LA SPEDIZIONE IN ITALIA
Build Time
Costruzione standard – da 4 a 6 giorni lavorativi
Promotional Item
OTTIENI GRATUITAMENTE Red Dead Redemption 2 & molto altro! selezionando le CPU Intel i7 & i9!
Promotional Code WGPR24GAZ34V242
Welcome Book
Libro di benvenuto PCSpecialist - Italia
Detailed Specification
Dimensions & Weight
Dimensions (w x d x h)
359mm x 236mm x 22mm
Weight
2.0Kg (inc. battery)
Colour
Brushed black aluminium
Chipset
Chipset
Supports 8th Generation Intel Core Processors
Processor Support
Supports 9th Generation Intel Core Processors
Memory
Memory Type
Supports DDR4 2400MHz
Number of Modules
2 x 1GB/2GB/4GB/8GB/16GB Modules
Maximum Supported Memory
32GB
Hard Drive Capacity
Hard Drive Type
1 x 7mm, 2.5" S-ATA HDD support
M.2 Port
3 x M.2 Ports (1st for WLAN, 2nd for SSD M.2 2280 Card with SATA / PCIe Gen3x4 interface, 3rd for SSD M.2 2280 Card with SATA Interface)
Display & Graphics
Graphics
Choice of graphics cards - refer to configurator.
Screen Size
15.6 inch Widescreen
Native/Maximum Resolution
1920 x 1080
Backlight
LED
Audio
Channels
2 channel HD Audio
Connections
Microphone-in and headphone-out
Speakers
2 x 2W Stereo Speakers
Integrated Microphone
Yes
Communications
LAN
Gigabit LAN
Wireless Support
Wireless LAN 802.11AC/B/G/N (M.2 Interface)
Webcam
720P HD Webcam
Bluetooth Support
Bluetooth V5.0 module support
Keyboard & Mouse
Keys
Per-Key RGB Mechanical Keyboard
Language Support
Multi-Language support
Pointing Device | Touchpad Mouse
Touchpad Pointing Device with left/right click
Backlit Keyboard
Yes
Memory Card Reader
Memory Card Reader
2-in-1 Card Reader (SD/MMC)
Ports
HDMI Ports
1
USB
1 x USB 3.1 Port (Type C), 2 x USB 3.1 Port, 1 x USB 2.0 Ports
Display
2 x Mini Display Port 1.3
Microphone-IN
1
Headphone-OUT
1
DC-in
1
Webcam
Webcam
720P HD Webcam
Battery & Power Lead
Battery Capacity
3 Cell Lithium-Ion battery (46WH)
Typical Battery Life
Up to 4 Hours
Power Lead & AC Adpater
1 x Power Lead included with AC Adapter
Security
Kensington Lock
Yes
Temperature
Thermal Performance
Due to the high performance components built into this ultra slim laptop, the exterior chassis temperature can reach approximately 45°C when running under full load. This laptop model has been fully tested and meets all thermal requirements, so performance & stability are not affected in any way. If you have any further questions about this laptop, please contact our sales team.
I bought a laptop from PCS on year ago, and it worked perfectly until few weeks ago, when it began to crash and fail reboot.
Appears the message "Checking media presence --> no media present" and opens the boot window.
After turning OFF and ON the laptop several times windows BOOTS but crashes after few minutes, even if I didn't open any application.
Now, in some other topics I found some advice, like RESETTING Windows10 (done) and making a CLEAN INSTALL of Windows 10 (done). The last Clean Install has been done yesterday and today I can't even install Adobe Suite because it's still crashing.
What can I do? Maybe is a problem regarding the order of SSD? I have 3 SSD placed in this order: 0 for Cache, 1 for Data, 2 for System, but in Aptio Setup Utility seems to be only one of them (see attached img). I use my laptop for video editing and 2d/3d animation and I need to solve this problem fastly!
Thanks
Davide Viola
Vixual
-----------------------
Chassis & Display
Recoil Series: widescreen LED 72% NTSC opaco, full HD IPS 15,6" e 144 Hz (1920 x 1080)
Processor (CPU)
Processore Intel® Core™ i7 9750H 6 core (2,6 GHz, 4,5 GHz Turbo)
Memory (RAM)
DDR4 SODIMM Corsair 2666 MHz 32 GB (2 da 16 GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 Max-Q – RAM video 8,0 GB GDDR6 – DirectX® 12.1
1st Storage Drive
SSD Samsung 860 EVO 2,5" 500 GB, SATA 6 Gb/s (fino a 550 MB/sR | 520 MB/sW)
1st M.2 SSD Drive
SAMSUNG 970 EVO PLUS M.2 500 GB, NVMe PCIe (fino a 3500 MB/R, 3200 MB/W)
2nd M.2 SSD Drive
SAMSUNG 970 EVO PLUS M.2 500 GB, NVMe PCIe (fino a 3500 MB/R, 3200 MB/W)
Memory Card Reader
Lettore schede 3 in 1 integrato (SD/SDHC/SDXC)
AC Adaptor
1 x Adattatore 230W AC
Power Cable
1 cavo di alimentazione europeo 1 metro (tipo kettle)
Battery
2 batterie Recoil II Series (uno di riserva, richiede assemblaggio)
Thermal Paste
PASTA TERMOCONDUTTIVA ARCTIC MX-4 EXTREME
Sound Card
2 canali alta def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
LAN GIGABIT e WIRELESS INTEL® Wi-Fi 6 AX200 (2,4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 PORTA USB 3.1 (tipo C) + 2 PORTE USB 3.0 + 1 PORTA USB 2.0
Keyboard Language
TASTIERA MECCANICA ITALIANA CON ILLUMINAZIONE RGB INDIVIDUALE DEI TASTI
Operating System
Windows 10 Home 64-bit – incl. licenza singola [KUK-00001]
Operating System Language
Italia/Italia – Lingua italiana
Windows Recovery Media
Immagine di ripristino multilingue di Windows 10 - Download illimitati da account online
Office Software
Prova GRATUITA 30 giorni di Microsoft® Office® 365 (richiesto sistema operativo)
Anti-Virus
BullGuard™ Internet Security – Licenza gratuita per 90 giorni incl. Gamer Mode
Browser
Google Chrome™
Notebook Mouse
MOUSE TOUCHPAD 2 PULSANTI INTEGRATO
Webcam
WEBCAM HD 1 MP INTEGRATA
Warranty
Garanzia Oro 3 anni (2 anni Ritiro e reso, 2 anni Ricambi, 3 anni Manodopera)
Dead Pixel Guarantee
Garanzia dead pixel 1 anno inclusi costi di manodopera e trasporto
Delivery
3 - 4 GIORNI PER LA SPEDIZIONE IN ITALIA
Build Time
Costruzione standard – da 4 a 6 giorni lavorativi
Promotional Item
OTTIENI GRATUITAMENTE Red Dead Redemption 2 & molto altro! selezionando le CPU Intel i7 & i9!
Promotional Code WGPR24GAZ34V242
Welcome Book
Libro di benvenuto PCSpecialist - Italia
Detailed Specification
Dimensions & Weight
Dimensions (w x d x h)
359mm x 236mm x 22mm
Weight
2.0Kg (inc. battery)
Colour
Brushed black aluminium
Chipset
Chipset
Supports 8th Generation Intel Core Processors
Processor Support
Supports 9th Generation Intel Core Processors
Memory
Memory Type
Supports DDR4 2400MHz
Number of Modules
2 x 1GB/2GB/4GB/8GB/16GB Modules
Maximum Supported Memory
32GB
Hard Drive Capacity
Hard Drive Type
1 x 7mm, 2.5" S-ATA HDD support
M.2 Port
3 x M.2 Ports (1st for WLAN, 2nd for SSD M.2 2280 Card with SATA / PCIe Gen3x4 interface, 3rd for SSD M.2 2280 Card with SATA Interface)
Display & Graphics
Graphics
Choice of graphics cards - refer to configurator.
Screen Size
15.6 inch Widescreen
Native/Maximum Resolution
1920 x 1080
Backlight
LED
Audio
Channels
2 channel HD Audio
Connections
Microphone-in and headphone-out
Speakers
2 x 2W Stereo Speakers
Integrated Microphone
Yes
Communications
LAN
Gigabit LAN
Wireless Support
Wireless LAN 802.11AC/B/G/N (M.2 Interface)
Webcam
720P HD Webcam
Bluetooth Support
Bluetooth V5.0 module support
Keyboard & Mouse
Keys
Per-Key RGB Mechanical Keyboard
Language Support
Multi-Language support
Pointing Device | Touchpad Mouse
Touchpad Pointing Device with left/right click
Backlit Keyboard
Yes
Memory Card Reader
Memory Card Reader
2-in-1 Card Reader (SD/MMC)
Ports
HDMI Ports
1
USB
1 x USB 3.1 Port (Type C), 2 x USB 3.1 Port, 1 x USB 2.0 Ports
Display
2 x Mini Display Port 1.3
Microphone-IN
1
Headphone-OUT
1
DC-in
1
Webcam
Webcam
720P HD Webcam
Battery & Power Lead
Battery Capacity
3 Cell Lithium-Ion battery (46WH)
Typical Battery Life
Up to 4 Hours
Power Lead & AC Adpater
1 x Power Lead included with AC Adapter
Security
Kensington Lock
Yes
Temperature
Thermal Performance
Due to the high performance components built into this ultra slim laptop, the exterior chassis temperature can reach approximately 45°C when running under full load. This laptop model has been fully tested and meets all thermal requirements, so performance & stability are not affected in any way. If you have any further questions about this laptop, please contact our sales team.
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