Missing Bracket

[Adam987]

Last year I've purchased a PC from you with an AMD FX-8350 cpu and Corsair H80i. A few days ago I've decided to change the motherboard and cpu to an intel cpu and compatible motherboard, when I've found out the intel mounting kit for the cpu cooler is not in the box with the spare power supply cables, screws, etc. I'm really annoyed about this at the moment, because now I have to order the kit (CW-8960010) from the US, and the shipping cost won't be low.

 

[Oussebon]

I don't work for PCS so no idea if they can help you out with sending you a spare bracket or not.

I saw this http://www.corsair.com/en-gb/hydro-...-lga-1155-1156-1366-2011-mounting-bracket-kit which seemed to be £9.99 for the part and £6.28 shipping. Not sure if that works out any cheaper than what you found?

 

[ubuysa]

I don't work for PCS either and PCS staff rarely visit these fora. You're best bet is to give them a call.

However, I would point out that what you bought was a custom-built PC to the spec you selected, and that's exactly what you got. Now you have decided to change both the motherboard and the CPU and you're complaining because PCS didn't forsee that? Personally I think you're being unreasonable in expecting PCS to include a mounting kit for a CPU you didn't order.

 

[Oussebon]

I had a similar experience with PCS. I'm considering changing the fan configuration in my R4 and moving the top fan to be a front intake one instead. My CPU temps are more than fine, it's my GPU that gets loud when working to keep to 79 degrees, so wanted to see if having a 2nd front intake instead would help. Also wanted to see if plugging the top cover of the R4 would help dampen the sound a bit more. Not a big deal, just something I wanted to play with.

That's when I realised that I never got the spare moduvent cover that was removed when PCS fitted the extra fan (as per my build spec). The covers are like 1,90€ off the Fractal spares store but the shipping to the UK is 15,90€. Plus they were listed as out of stock.

I contacted PCS and they told me a) they don't supply the covers and b) that "It may be a good idea to try and find a site where the delivery is a little cheaper". I can appreciate they wouldn't do R4 moduvent covers after all this time as the R4 isn't in the lineup any more. The advice to keep shopping, while offered with the best of intentions no doubt, wasn't.. well.. wasn't best phrased. Obviously I wouldn't order parts to be shipped from Germany if I could get them for a few quid off ebay... (Indeed I only gave the link in my post above to Adam on the assumption that the option he had found sounded even more expensive).

The end of the story was that after exchanging a few emails with Fractal, the long out of stock item suddenly became in stock and I treated myself to a moduvent cover (3 moduvent covers actually, which was wise as 1 of them was damaged in transit) and a couple of PCI-E brackets (which I also think didn't come with the PC due to having a 2-slot GPU fitted).

While on the one hand I can see PCS not wanting to flood users with unnecessary bits and bobs, I think I'd have preferred having the option of deciding whether to keep those bits or throw them away myself. I don't see any financial benefit to PCS of hanging on to the parts (you can't add extra moduvent covers anywhere on the R4, the number it comes with is the max it can support afaik). And it's clearly not a deliberate attempt to restrict self-upgrade options - they did after all include every spare GPU cable and mobo accessory. I even got the stickers for my Intel 520 SSD. There was clearly no cynical or malign motivation to not including those parts.

One of the major attractions of a custom built PC is being able to upgrade it. Unlike a Brand X prebuilt PC with an external PSU, where there's a proprietary PSU, connectors, mobo, and whatever meaning you're stuffed for upgrades.

So it did feel like a bit of an oversight. Thankfully it was an issue that I was able to work around, albeit at a minor expense, so I just chalked it down to experience. But it did seem sub-optimal.

On the one hand, I can see why PCS might not include the spare CPU mounting bracket. People ordering a custom built PC generally either can't or don't want to build a PC themselves (we pay for the privilege of having it done for us by professionals), and upgrading the CPU and mobo pretty much means tearing the PC apart and building it from the ground up again. But I can certainly feel Adam's disappointment at not having the spare bit of kit included as an option.

If Adam hasn't contacted PCS already, it's always possible that they would agree to send him the spare bracket. I've complained to PCS before (about something else), and to their credit they listened and we were able to agree a solution. I can't promise that for every issue raised with them, but they can and do listen, so it's certainly worth a phone call to them.

 

[sanj]

Please give PCS a ring on Monday i'm sure they will sort this out for you.

 

[Adam987]

@ubuysa

The box of the H80i contains both amd AND intel mounting kit, so theoretically I bought it.

@Oussebon

Corsair's page does not show any kind of estimated delivery window to me during the ordering procedure, and since I'm not planning to wait for this thing 1-2 months, I would avoid this solution, if possible.

Anyway, I was able to order the kit from a UK seller for 23£, so I don't have to pay 30-40£ shipping cost and wait for more than a month. Hopefully, the seller sends me the right kit, and not another kind of Corsair mounting kit, otherwise I can run these circles for a while. This is the exact reason I went with a custom-built PC last year, to avoid this hassle with individual parts. But thanks anyway! I cannot recommend you to anyone, since your setups seem pretty much non-upgradable. This is my feedback about you. Have a nice day!

 

[ubuysa]

@ubuysa

The box of the H80i contains both amd AND intel mounting kit, so theoretically I bought it.

@Oussebon

Corsair's page does not show any kind of estimated delivery window to me during the ordering procedure, and since I'm not planning to wait for this thing 1-2 months, I would avoid this solution, if possible.

Anyway, I was able to order the kit from a UK seller for 23£, so I don't have to pay 30-40£ shipping cost and wait for more than a month. Hopefully, the seller sends me the right kit, and not another kind of Corsair mounting kit, otherwise I can run these circles for a while. This is the exact reason I went with a custom-built PC last year, to avoid this hassle with individual parts. But thanks anyway! I cannot recommend you to anyone, since your setups seem pretty much non-upgradable. This is my feedback about you. Have a nice day!

Fair enough, and I understand your thinking. Had you bought the H80i yourself you'd have both mounting kits.

The problem it seems is the perception of exactly what one is buying when one buys a custom-built PC. I do completely understand how you believe that you're buying the compete set of parts, and all that comes with them, pre-assembled and tested. But I can also see the other side too. What you actually contracted with PCS to purchase was a computer containing those parts, I don't see anywhere in the Ts & Cs that says that they have agreed to supply you with anything that doesn't actually go into the PC you're paying for. I appreciate that PCS usually do include cables and connectors that weren't actually used but again I see nothing in the Ts & Cs that specifies that they are obliged to do this, nor that says that you are entitled to everything that was in the various component boxes.

It is an important issue that you have highlighted and I would hope that PCS are at some stage able to clarify whether your contract with them includes everything in the respective component boxes or whether it is just to supply a working PC assembled from the specified parts. I suspect it's the latter.

 

[Adam987]

Fair enough, and I understand your thinking. Had you bought the H80i yourself you'd have both mounting kits.

The problem it seems is the perception of exactly what one is buying when one buys a custom-built PC. I do completely understand how you believe that you're buying the compete set of parts, and all that comes with them, pre-assembled and tested. But I can also see the other side too. What you actually contracted with PCS to purchase was a computer containing those parts, I don't see anywhere in the Ts & Cs that says that they have agreed to supply you with anything that doesn't actually go into the PC you're paying for. I appreciate that PCS usually do include cables and connectors that weren't actually used but again I see nothing in the Ts & Cs that specifies that they are obliged to do this, nor that says that you are entitled to everything that was in the various component boxes.

It is an important issue that you have highlighted and I would hope that PCS are at some stage able to clarify whether your contract with them includes everything in the respective component boxes or whether it is just to supply a working PC assembled from the specified parts. I suspect it's the latter.

Ok. Should I send back my pc for a full refund, because my gpu's (R9 290 PCS+) fan rattling. Actually, I'm not sure how such a thing passed PCS testing a year ago. See, not the bracket is the only problem with this built, but since it gives me headache at he moment, I started this thread.

Edit: Also, when the pc arrived, I had to change H80i from exhaust to intake, because otherwise my pc shut down due to the motherboard's VRM overheating. Again, I'm not sure how such a thing passed the testing phase.

 

[keynes]

Ok. Should I send back my pc for a full refund, because my gpu's (R9 290 PCS+) fan rattling. Actually, I'm not sure how such a thing passed PCS testing a year ago. See, not the bracket is the only problem with this built, but since it gives me headache at he moment, I started this thread.

Edit: Also, when the pc arrived, I had to change H80i from exhaust to intake, because otherwise my pc shut down due to the motherboard's VRM overheating. Again, I'm not sure how such a thing passed the testing phase.

you won't get a refund after a year. Did you contact PCS to see whether the bracket will be provided to you free of charge?

 

[ubuysa]

Ok. Should I send back my pc for a full refund, because my gpu's (R9 290 PCS+) fan rattling. Actually, I'm not sure how such a thing passed PCS testing a year ago. See, not the bracket is the only problem with this built, but since it gives me headache at he moment, I started this thread.

Edit: Also, when the pc arrived, I had to change H80i from exhaust to intake, because otherwise my pc shut down due to the motherboard's VRM overheating. Again, I'm not sure how such a thing passed the testing phase.

I very much doubt that anyone on here can answer those questions, you're best advised to contact PCS by phone.

Can I just remind you that the forum rules explicitly state that you are not allowed to:

Use the forums as a medium to tarnish the reputation or good name of PC Specialist Ltd, we value all feedback positive and negative and have support channels for this. Unconstructive negativism about the services of PC Specialist Ltd will be deleted without hesitation.

If you are unhappy, and you seem to be, I advise you to call PCS.

 

[Adam987]

I very much doubt that anyone on here can answer those questions, you're best advised to contact PCS by phone.

Can I just remind you that the forum rules explicitly state that you are not allowed to:


If you are unhappy, and you seem to be, I advise you to call PCS.

At this point, I have nothing to say on this forum. I may contant them next week, and give a detailed feedback (to them).