More than one component on pre-order: Does PCS keep parts for you? (3090/ 5900)

[Derek Hamill]

I'd be grateful if someone better informed than me could confirm the "pre-production" process when more than one component is on pre-order.

I have ordered a PC with a 3090 and 5900x. Both were on pre-order at the time. I understand the shortages. Since then, the 3090 has come into, and back out of, stock. PCS therefore obviously had a surplus of 3090s. Now they don't. So what happens if the 5900x comes into stock now?

Would PCS have put aside a 3900 for me?

Or does PCS use its stock to fulfil other, later orders, that can be fulfilled? Would they have used up all their 3090s on orders for PCs with all their components in stock?

If it's the first scenario - they would have put one aside for me - then that's fine by me. I know I need to wait. But I can check off the 3090 as being there for me.

If it's the second scenario - they would have used up all their stock for other orders - then I seriously need to consider cancelling my order. I think it would be grossly unfair to make a buyer wait until they hit the lottery win of all their high-end components being in stock before moving to build. That is not petulance. I paid for these components. PCS has my cash. It wouldn't be right to prefer another, later, order for one of these parts to my earlier order simply because I am in two queues for components and not one. There should be a line of people who have paid, and you get the thing you have paid for in order.

Waiting for all components also penalises higher spending customers (as the more in demand components are at the higher end), which cannot be good businsess sense.

I have looked at the stickies and, for the life of me, I cannot find a clear answer to this. However, it drives the waiting time for a PC and I think it's only fair that customers understand what is happening - given that PCS is holding our cash for months.

 

[Bhuna50]

No one knows for sure but it’s seems silly holding up two orders if someone else’s was only waiting on a 3090 and nothing else.

Why have a 3090 reserved on something awaiting its CPU and a nearly complete machine waiting on a 3090 when you can complete one order with it.

The only way to know though is to ask them directly.


Sent from my iPhone using Tapatalk

 

[ubuysa]

The only way to know for sure is to contact PCS, none of us work for them and PCS staff rarely visit here.

From what I'm seeing the only 'queue' that matters is the build queue and that's ordered exclusively by date of order. Components are put into builds based only on your position in this queue, so a 3090 is not necessarily sitting in a safe somewhere reserved only for you. If someone ahead of you in the build queue switches from a 3080 to a 3090 they will put the 3090 earmarked for you in their build if that's the only one they have. @Ghosthud, a PCS employee, has said as much in this sticky thread...

As an example you could have a customer who has been waiting 40 working days with a standard 3080, it hasn’t shown up, they are informed that the STRIX has arrived, you could be someone who has ordered the STRIX and waited 25 working days and theoretically could have a viable build ready to go, but we would always give priority to the oldest order if they wish to make a change.

 

[Derek Hamill]

Thanks for your replies.

 

[Derek Hamill]

Thanks for your replies

The only way to know for sure is to contact PCS, none of us work for them and PCS staff rarely visit here.

From what I'm seeing the only 'queue' that matters is the build queue and that's ordered exclusively by date of order. Components are put into builds based only on your position in this queue, so a 3090 is not necessarily sitting in a safe somewhere reserved only for you. If someone ahead of you in the build queue switches from a 3080 to a 3090 they will put the 3090 earmarked for you in their build if that's the only one they have. @Ghosthud, a PCS employee, has said as much in this sticky thread...

I saw that sticky. But it does not answer my query. My question is not what happens if components are freed up from another order. I get they move to the next order for that part.

My questions are:

1. Does PCS allocate parts to older orders that it cannot yet complete? Or does it first allocate them to newer orders that it can complete?
2. If a part shows as "in stock" in the configurator, does it mean that all pre-orders for that part have had one allocated to them?

 

[SpyderTracks]

Thanks for your replies


I saw that sticky. But it does not answer my query. My question is not what happens if components are freed up from another order. I get they move to the next order for that part.

My questions are:

1. Does PCS allocate parts to older orders that it cannot yet complete? Or does it first allocate them to newer orders that it can complete?
2. If a part shows as "in stock" in the configurator, does it mean that all pre-orders for that part have had one allocated to them?

You’d need to ask PCS, none of us work for them.

 

[ubuysa]

Thanks for your replies


I saw that sticky. But it does not answer my query. My question is not what happens if components are freed up from another order. I get they move to the next order for that part.

My questions are:

1. Does PCS allocate parts to older orders that it cannot yet complete? Or does it first allocate them to newer orders that it can complete?
2. If a part shows as "in stock" in the configurator, does it mean that all pre-orders for that part have had one allocated to them?

Again, the definitive answers to these questions can only come from PCS themselves. I'll tell you what I think based on my experiences and what people are saying on here.

1. PCS prioritises the oldest orders - the build queue is the only queue and it's ordered by date and time of your order. If they have the parts in the warehouse to complete the oldest build they will use them and complete the build, regardless of whether they've been notionally allocated to a later order. If the oldest order can't be completed they will work their way back up the build queue and will complete the first order they find that can be completed.

2. I don't know how accurate the configurator 'in stock' indication is but I doubt it's updated in real time as builds are being completed.