New PC with sporadic boot problems

H

hobbes1218

Member
Hi folks, I finally called the support line and all I had to do was take the battery out for 30 seconds (I think to reset the BIOS).

All seems fine now - although the clock was then set to 2002 which caused some problems until we realised.

Just thought I would post in case anyone else has a similar problem - I couldn't find anyone who did on the web.

Thumbs up to the pcspecialist support line - only a 60 second wait and somebody on the other end who actually knows what they are doing! (Reason I stopped buying from Dell).
Cheers, Chris
 
Anthony.Ralph

Anthony.Ralph

Bronze Level Poster
hobbes1218 said:
Hi folks, I finally called the support line and all I had to do was take the battery out for 30 seconds (I think to reset the BIOS).

All seems fine now - although the clock was then set to 2002 which caused some problems until we realised.

Just thought I would post in case anyone else has a similar problem - I couldn't find anyone who did on the web.

Thumbs up to the pcspecialist support line - only a 60 second wait and somebody on the other end who actually knows what they are doing! (Reason I stopped buying from Dell).
Cheers, Chris
Click to expand...

Its good that you got it sorted; and that PCS were able to help so quickly. Won't say - "we told you.." but... :)

Anthony.
 
H

hobbes1218

Member
Just thought I would post an update to this thread in case anyone else has a similar problem. Although taking the battery out worked for a while the problem came back eventually and started to occur more frequently - after a while taking the battery out made no difference. I eventually sent the PC back. Apparently it was just a problem with a few drivers. pcspecialist updated them and the PC has been fine for about 10 weeks now. I could have done this myself but didn't imagine this sort of problem could be caused by driver conflicts.
Still seems a bit odd that taking the battery out worked for a while and then had an increasingly limited affect.

Cheers, Chris
 
H

hobbes1218

Member
P.S. the second time I called pcspecialist I was on hold for about 40 minutes before I spoke to anyone - maybe I got lucky the first time (or maybe unlucky the second).
 
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