No cursor available + trackpad not detected

[Alexss]

Hi,
I've order a laptop defiance withtout OS.
I receive it with the test OS not uninstalled... At this time, i had a cursor and the trackpad work fine.

I've put my usb with windows 11, boot the laptop on it. Here, no more cursors nor trackpad so i plug my mouse thinking it was a bug
The installation process make me clean the partitions and install windows 11 properly.
I've then restart my computer several time until windows update have no more update to offer.

In the device manager, i can't see any trackpad, only the mouse i've pluggged. Any clue on how to fix that ?

Also i've plenty of unknown things, perhaps other hardware that have been poorly installed. Check the screeshot (sorry it's in french but basically Pérhipéhrique Inconnu mean unknown device)

 

[BlessedSquirrel]

Hi,
I've order a laptop defiance withtout OS.
I receive it with the test OS not uninstalled... At this time, i had a cursor and the trackpad work fine.

I've put my usb with windows 11, boot the laptop on it. Here, no more cursors nor trackpad so i plug my mouse thinking it was a bug
The installation process make me clean the partitions and install windows 11 properly.
I've then restart my computer several time until windows update have no more update to offer.

In the device manager, i can't see any trackpad, only the mouse i've pluggged. Any clue on how to fix that ?

Also i've plenty of unknown things, perhaps other hardware that have been poorly installed. Check the screeshot (sorry it's in french but basically Pérhipéhrique Inconnu mean unknown device)

Can you copy and paste your full specs from the order page please?

 

[Alexss]

Here it is

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Châssis et affichage
Série Defiance : Écran large 16 pouces matte QHD+ 240 Hz sRGB 100 % DEL (2560 x 1600)
Processeur (Unité centrale)
Processeur 16-Core Intel® Core™ i7-14650HX (5,2 GHz Turbo) 16 Mo de cache
Mémoire (RAM)
32 Go PCS PRO SODIMM DDR5 4800 MHz (2 x 16 Go)
Carte graphique
NVIDIA® GeForce® RTX 5070Ti - 12GB GDDR7 Video RAM - DirectX® 12.2
1er disque SSD M.2
2 To CRUCIAL P310 GEN 4 M.2 NVMe SSD PCIe (jusqu'à 7100Mo/sR,6000Mo/sW)
Adaptateur C.A.
1 ADAPTATEUR C.A. 230 W
Câble d'alimentation
1 câble d'alimentation européen Cloverleaf, 1,5 m
Batterie
1 x Batterie Defiance 54WH | 73WH (5070Ti Only)
Pâte thermique
APPLICATION DU PÂTE THERMIQUE ARCTIC MX-4 EXTREME
Carte son
High Definition Audio 2 canaux + prise MIC/casque
Carte de réseau sans fil
GIGABIT LAN ET WI-FI INTEL® Wi-Fi 6E AX211 + BT 5.3
Options USB/Thunderbolt
2 PORTS USB 3.2 (Type C) + 2 PORTS USB 3.2
Langue du clavier
CLAVIER FRANÇAIS RÉTRO-ÉCLAIRÉ MULTICOLORE DEFIANCE
Système d’exploitation
SYSTÈME D’EXPLOITATION NON REQUIS
Langue du système d’exploitation
France/République Française - Français
Support de récupération Windows
SUPPORT DE RÉCUPÉRATION NON REQUIS
Logiciel Office
Essai GRATUIT de Microsoft 365® (système d’exploitation requis) pendant 30 jours
Antivirus
PAS D'ANTIVIRUS
Navigateur
Firefox™
Clavier et souris
PAVÉ TACTILE 2 BOUTONS INTÉGRÉE
Webcam
WEBCAM FULL HD INTÉGRÉE 2 MP
Garantie
Garantie or de 3 ans (2 ans collection et retour, 2 ans pièces, 3 ans main d'œuvre)
Livraison
LIVRAISON EN 2 JOURS EN FRANCE MÉTROPOLITAINE
Délai de construction
Assemblage standard - Environ 4 à 6 jours ouvrables
Divers
PCSpecialist 2023 Holo Sticker Sheet
Livret d'accueil
Livret d'accueil PCSpecialist
Étiquetage du produit
Étiquette de recyclage Triman V.1
Prix : 0,00 €, TVA et livraison comprises
URL unique pour reconfigurer : https://www.pcspecialist.fr/configurations-sauvegardées/defiance-II-16/YPP4bPFxnw/

 

[Alexss]

I'm currently digging the issue and it seems that the trackpad may be one of the unknown devices i can see in the device manager.
The thing is if one of them is the trackpad, what are the others...
Also, i don't know the model of the chassis (frame, the laptop) to download driver from manufacturer. Any clue ?

 

[BlessedSquirrel]

I'm currently digging the issue and it seems that the trackpad may be one of the unknown devices i can see in the device manager.
The thing is if one of them is the trackpad, what are the others...

Yes, you have finished installing windows yet, until that’s completely most things aren’t going to work

 

[Alexss]

Okay and do you have any advice on where or how i can install all the missing parts ?

 

[BlessedSquirrel]

Okay and do you have any advice on where or how i can install all the missing parts ?

You let optional updates install what it can.

If any are missing the drivers are in your PCS account in the support / downloads section. Very last once all drivers are installed you need to install the master driver (control center)

 

[Alexss]

Thank you for you help. Just to be sure, in the list you can see in screenshot, i have to install all of them. The only rule is to install CC30 (which is control center) in last ?
Or is there any other thing i should not do ?

 

[BlessedSquirrel]

Thank you for you help. Just to be sure, in the list you can see in screenshot, i have to install all of them. The only rule is to install CC30 (which is control center) in last ?
Or is there any other thing i should not do ?
View attachment 44665

No, think you need to read more carefully

You let optional updates install what it can.

If any are missing the drivers are in your PCS account in the support / downloads section. Very last once all drivers are installed you need to install the master driver (control center)

You haven’t applied any optional updates yet.

Most of the unknown ones showing on yours will be related to chipset

 

[Alexss]

Sorry, i've not mentionned that i'd already applied optional updates before my first post.

Here is my situation :

 

[BlessedSquirrel]

Sorry, i've not mentionned that i'd already applied optional updates before my first post.

Here is my situation :
View attachment 44671

So have you installed the chipset driver?

Its really unusual for Windows Update not to find the chipset driver on Intel, that’s not a good sign and shows how far they’ve fallen

 

[Alexss]

I've managed to install almost all drivers and one remaining device remain unknow. Here is it's id :
ACPI\VEN_ANX&DEV_7445


When i google it, i don't find anything. Any clue ?

 

[BlessedSquirrel]

I've managed to install almost all drivers and one remaining device remain unknow.

Which drivers specifically did you install and where did you source the drivers?

You didn't respond to my previous question and seemed to have jumped on a different path, so I'm not clear as to what you've done

 

[Alexss]

I've followed your instruction :
- applied all optional updates
- installed drivers from my orders downloads page (i follow the order mentionned overthere and install control center in last).
I have restart my computer between each installation.

I don't get any other driver than those in the pcs list. Except those installed by windows update itself.
So yes to answer your question, i have installed the chipset driver.
Here is my situation (almost good ).

 

[BlessedSquirrel]

I've followed your instruction :
- applied all optional updates
- installed drivers from my orders downloads page (i follow the order mentionned overthere and install control center in last).
I have restart my computer between each installation.

I don't get any other driver than those in the pcs list. Except those installed by windows update itself.
So yes to answer your question, i have installed the chipset driver.
Here is my situation (almost good ).

View attachment 44685

Ah, ok, that wasn’t what was said, think you’ve gotten confused.

Drivers are served by windows update and optional updates.

That will apply the majority of the system drivers.

Then you would ONLY install any remaining ones that windows update couldn’t address.

Most of the unknown ones showing on yours will be related to chipset

The idea was just to install the chipset and then evaluate.

You can’t install control center until the entire hardware drivers are accounted for.

We could wing it and try sorting it out from here but it’s never a good idea as you can face problems later on. With how quick a clean install is that’s a much safer bet

 

[Alexss]

I'm not so good at english, sorry. I may have misunderstood something.
Another quick recap of what i've done.
After the windows installation, i ran all windows update et the first screenshot showed you that it misses some driver for some devices.
I first ran the chipset driver from pcs and it effectivily detect some of them.
But it remains some unknown devices. So I tried to google their ID material to see if some of them could match any driver given by pcs and install those one. That's all.

After that, the only missing is this one :
ACPI\VEN_ANX&DEV_7445
If you think it's not clean, i can reinstall windows and follow more precise instruction.