Not able to install windows 7 in my New pc

[krmanish007]

Hi,

There was some problem in my previous HDD and so PCS had replaced with a new one. But I am booting to install windows 7 64 bit, it says no CD/DVD driver found even though it loads the windows 7 initially.

I goggled and it seems that I may have to Disable Driver Signature in bios but I am getting this option in my bios.

Kindly help.

 

[krmanish007]

I didn't know that this option is not there in bios but come along with safe mode options, which is not the case with me as I am doing new installation in a new HDD.

Even I tweaked and goggled to get this option and finally I able to get this option but still I am getting the same error. I even downloaded the firmware/driver for my motherboard and loaded the drivers but no benefit.

I tried to create usb key for windows 7 but when I try to copy files from DVD, it doesn't able to copy many of the files and so is of no use.

I am waiting for 9 AM so that I can talk to the technical support.


I lost my charm of new computer as first I waited for 26 days to get my PC and then keep getting one or another problems after I received my new PC

 

[Tom DWC]

I'm a little confused - you've ordered a PC without an operating system, had the hard drive RMA'ed and you're now trying to install Windows 7 from the DVD - correct?

Yes PCS technical support are open from 9am - 1pm Saturdays and will be the quickest way to resolve your issue.

 

[krmanish007]

I am waiting to clear the queue but I got installed OS but there was some problem in HDD and so PCS sent a new one.

 

[krmanish007]

OK, Now the new status is that I spent approx 1 hr talking in their premium number and final solution was that they can't help any further and left it with me to resolve by myself. They suggested some option like buying new DVD drive, which I know that doesn't work as I already goggled whole night around these things and most people suggests problem generally persist in SDD.

 

[barrydrake]

Hi .... I had to step in here. I'm fairly certain that the Windows install disk is an OEM disk and therefore cannot install Windows to a bare drive, because it won't boot! If you have access to another computer and want to prove this out, my (cheeky) suggestion is that you go to www.ubuntu.com and download the latest iso. Choose the 32 bit version to be sure of compatibility for now. Burn a CD and try to boot from that on your pcs computer. If it boots, the problem is with your Windows disk. If you really do want Windows again, you have no option but to spend more money. Sorry. On the other hand if you can't boot the Ubuntu CD, you have a problem in your bios. I can't talk you through that because I don't know your bios, but really I'm sure from what you say that the problem is NOT in the bios - if it were, you wouldn't have been able to boot before you had your new hd.

 

[Maestro]

Can I just make a quick point about our phone lines. They are not premium rate. They are what is called lo-call. A maximum of 5p per minute.

The issue here is that you didnt order an optical drive with your pc, and you are trying some sort of workaround with pen drives etc. We have sent a new HDD on the basis that the first one might be faulty, and now you are struggling to install because you dont have an optical drive.

I dont really understand what you are saying about buying a new dvd drive. If you have the os disc supplied by us and a dvd drive you can re-install your os.

How exactly are you trying to install windows without a dvd drive?

 

[spikopsycho]

I tried to create usb key for windows 7 but when I try to copy files from DVD, it doesn't able to copy many of the files and so is of no use.

Were you trying to create a bootable usb to install windows here? If you just copied the files from the disk to usb it wont work (Though im confused, if you have a Windows disk and can copy files from it, you should be able to install from it, or have I missed something here?)

There are guides to do this with a google search, but an automated one would probably be best for you, something like WinToflash (I think I used this when I made a bootable usb to install Windows 7 on my new pc, though cant remember exactly ). I think with this one, it will create a bootable usb for you using the files on the disk.

Meh dunno if thats any use, but yeah

 

[pengipete]

Hi .... I had to step in here. I'm fairly certain that the Windows install disk is an OEM disk and therefore cannot install Windows to a bare drive, because it won't boot!

There's absolutely no difference between a generic OEM disk and a full version disk and it is untrue and misleading to say that the OP has "no option but to spend more money".

 

[Maestro]

I think everyone including me is a bit confused here.

First off can the poster tell us why he is trying to boot from a usb pen drive. If you have the oem disk and you say you have a dvd drive why not just boot from this drive.

Now all i can tell from your order is that you didnt buy an optical drive with your pc from us. But looking at your posts it seems that you have one, maybe in another pc. It seems you are getting nowhere trying to make and boot from a usb pen drive, so why not just install the optical drive in the pc from pcspecialist, and boot from the disc.

I hope I am making sense and not missing something obvious.

 

[barrydrake]

The issue here is that you didnt order an optical drive with your pc, and you are trying some sort of workaround with pen drives etc. We have sent a new HDD on the basis that the first one might be faulty, and now you are struggling to install because you dont have an optical drive.

Well, correct me if I've misunderstood. In the question krmanish007 asked, he said: "But I am booting to install windows 7 64 bit, it says no CD/DVD driver found even though it loads the windows 7 initially." If it loads the Win7 initially, he must be starting to boot from a CD. If it gets that far, the CD is not loading the Oak Tech. CD drivers from the virtual floppy that is created. This says to me that the install disk is one of these that needs a recovery partition - as some OEM disks require. If the questioner gave a bit more information maybe we could all understand a bit better.

I still would encourage him to try a CD known to be bootable and see if that boots, unless you are right and he actually has no optical drive.

 

[Maestro]

I can catagorically confirm that the install disc doesnt need anything other than a dvd drive to boot from and hdd to install to. We use these discs ourselves when testing and installing.

 

[barrydrake]

I can catagorically confirm that the install disc doesn't need anything other than a dvd drive to boot from and hdd to install to. We use these discs ourselves when testing and installing.

Ah! In that case, if he has one of your CD's then I was out of order. Sorry. It sounds as though he has successfully made a USB boot drive, but Microsoft insists on seeing the original boot CD in an optical drive. I think I would expect that from Microsoft for copyright purposes, so yes, he clearly has to have an optical driver either onboard or on a USB. I hope he is able to clarify to us what he is actually doing because I am quite fascinated by this thread.

 

[Tom DWC]

It sounds as though he has successfully made a USB boot drive, but Microsoft insists on seeing the original boot CD in an optical drive. I think I would expect that from Microsoft for copyright purposes.

There's no such restriction in place, in fact Microsoft actually provide a tool for this exact purpose now:

http://store.microsoft.com/help/iso-tool

This is primarily for netbooks etc that don't have optical drives and so bringing it back to the OP, if a drive is installed then there's just no reason at all to do it this way (except for speeding up the install time).

As Maestro has said we could do with a bit more information from the OP because without it all we can really do at the moment is speculate.

 

[pengipete]

This says to me that the install disk is one of these that needs a recovery partition - as some OEM disks require.

Those are not Windows OEM disks - they are recovery disks supplied by some major manufacturers of pre-built computers and laptops and do not contain an installable copy of Windows. Some of those manufacturers may supply a customised Windows install disk but that will be tied to their hardware by virtue of certificates and SLIC profiles embedded in the computer's BIOS. They are not generic OEM disks and can not be activated on another manufacturer's computer. In some cases, it will only work with specific version of BIOS even if the hardware comes from the same manufacturer.

Windows own OEM disks - the sort that can be installed on any PC - have never required a recovery partition. As I said earlier, a Windows OEM disk is an absolutely bog-standard copy of Windows - it is only the licence that differs and that is determined by the licence number supplied with the disk. The main reason that OEM copies are cheaper - apart from making them more affordable for professional system builders - is that there is no technical support from Microsoft. Technical support is provided by the system builder. All normal support - updates, error reports etc - are handle by Microsoft exactly the same as they are for all Windows licencees.

 

[vanthus]

This is all pretty pointless untill maestros post 10 has been answered.

 

[LFFPicard]

I have been following this thread and very interested in it aswell.
I cant really offer anymore help that that that has already been provided but as we are all clarifying and debating stuff i thought i would put my 2pence in.

Those are not Windows OEM disks - they are recovery disks supplied by some major manufacturers of pre-built computers and laptops and do not contain an installable copy of Windows. Some of those manufacturers may supply a customised Windows install disk but that will be tied to their hardware by virtue of certificates and SLIC profiles embedded in the computer's BIOS. They are not generic OEM disks and can not be activated on another manufacturer's computer. In some cases, it will only work with specific version of BIOS even if the hardware comes from the same manufacturer.

Can I confirm this is not correct, I have a major manufactuer' disc with my laptop it is labelled just as

Operating system
Already installed on your computer
Reinstallation DVD
Windows Vista Home Premium 32BIT SP1

The DVD also states on the front it is only for distribution with a new PC by that manufactuar. Now note this is not an official OEM windows disc, this is a operating system disc supplied by them with my laptop.

However.. I have installed this on my current desktop when my laptop was not working and all I had to do was use the certificate key from the sticker on the base of my laptop. I know if any manufactuar would do as you have mentioned it would be this one.

 

[barrydrake]

This is all pretty pointless untill maestros post 10 has been answered.

Not at all. I found the reply from pengipete really interesting, and I'm learning an enormous amount from this thread. Thanks to all of you.

 

[pengipete]

Which part of what I wrote was not true? I was responding to the assertion that OEM disks only work with recovery partitions and said that some manufacturers also produce customised disks. I certainly didn't say that major manufacturer never supply Windows OEM disks or that all OEM disks supplied by major manufacturers are customised. It is perfectly legal and normal for an OEM to "brand" a product - including a Windows install disk.

I wasn't stating an opinion about the different types of disk - generic OEM, manufacturer specific OEM and recovery disks. I was stating facts. The system used for those "tied" disks is called SLP - System Locked Preinstallation - and uses an OEMID and a SLIC table embedded in BIOS. The most recent news stories on the subject revolve around leaked details of a Lenovo locked disk that was reverse engineered and the SLIC 2.1 codes - required for Windows 7 installation with those pre-activated, customised disk - and the routines that check it were spread around the internet. Once the routines were understood, similar details were posted for other manufacturers' SLIC tables and certificates. Microsoft has released several updates over the year to combat the mis-use of these licences. The last was a major Windows Activation Technology (WAT) update in February 2010 and recent reports say that another, more comprehensive update is due anytime now.

Even if you have an SLP disk, it will sometimes work on any PC or laptop from the same manufacturer - as long as both use the same certificate and table - that's how those pre-activated, illegal copies of Windows work, they fake that. Also, SLP versions do not need to be activated in the way the normal Windows disks - including OEM ones - do BUT they still come with a Certificate of Authenticity, The licence key on the certificate is not required for the original installation so some people have been able to use that key to activate copies of SLP disks as if they were first users of a regular OEM copy but that is - under Microsoft's terms and conditions - a breach and they may, at some pont, flag any such copy as not-genuine (since that phrase refers to the licence - not the disk or software). Again, the misuse of such licences is well known and Microsoft regularly stamp down on abuse. Many of the apparently genuine copies of Windows that sell on online auction sites are just making use of those COAs - which is why so many people find themselves with a "This copy of Windows is not genuine" notice sometimes months later.
The whole point of OEM disks is that they are intended to supplied only to "system builders" and the specific Microsoft licence with that software only permits use on a single, specific system. In recent years, online stores have sold OEM disks and Microsoft have generally ignored it but their contract with those sellers actually states that the retailer can only sell those disks with certain hardware.

Bottom line, if you are using an OEM disk from manufacturer X that says it is for use on a specific device, any licence is non-transferable and use on another device breaches both the manufacturer's and Microsoft's terms and conditions. The fact that it works - however temporarily - is irrelevent and that copy of Windows is no different to any other pirated software.

If you wish to check any of these details, they are available at Microsoft's website or reputable IT media sites.

 

[krmanish007]

Sorry for the delay in reply, I was out of home after fixing my computer just in 15 minute after posting my last message.

To summarise, I was trying to install the windows 7 from my external DVD in the new HDD. The BIOS was recognizing my External DVD and allowed to boot from it. It copied all the installation file from the DVD and tried to install the windows 7 OS.

The moment, it tries to install it, it throws the error saying No CD/DVD driver found.

The conclusion was that the BIOS was recognizing the external HDD but windows 7 installation process was not!

I searched the whole internet, tried all set of solutions suggested in google. I tried various thing whole night with no progress and then I made a call to support. They tried for approx an hour (in-fact the duplication of what I did) and still no result. Finally they suggested to replace the external dvd, for which I was quite comfortable.

After the call and writing my last post, I started trying again. AND FINALLY IT WORKED.

The solution was:

I was connecting my external DVD with USB3 socket. BIOS was able to read the disk from that socket but windows 7 was not. I changed the socket to other socket and installation completed in one go. It didn't strike me earlier as system was able to boot and start the installation process from that drive and so I never thought of buying a new DVD drive.

Since I was working full night for this fix and following all the various suggestions suggested in the various sites, I was bit frustrated and even after talking an hour with support team didn't worked any, I left with no hope.

But finally All's Well That Ends Well