Optimus VII issues

[lorgyo]

Hey there, i've ordered the lappy around 8-9 months ago.
Here is my spec:
Chassis & Display
Optimus Series: 15.6" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i5 Quad Core Processor 6300HQ (2.3GHz, 3.2GHz Turbo)
Memory (RAM)
8GB Kingston SODIMM DDR3 1600MHz (1 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
1st Hard Disk
500GB WD BLACK 2.5" WD5000LPLX, SATA 6 Gb/s, 32MB CACHE (7200 rpm)
1st DVD/BLU-RAY Drive
Ultra Slim 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2
Wireless/Wired Networking
GIGABIT LAN & KILLER™ 1535-AC M.2 WIRELESS GAMING 802.11AC + BLUETOOTH 4.0
USB Options
4 x USB 3.0 PORTS AS STANDARD
Battery
Optimus Series 6 Cell Lithium Ion Battery (62.16WH)
Power Cable
1 x UK Power Lead & 120W AC Adaptor
Keyboard Language
OPTIMUS SERIES BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System
NO OPERATING SYSTEM REQUIRED
DVD Recovery Media
NO DVD RECOVERY MEDIA REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MP FULL HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 12 to 14 working days
Quantity
1

The Laptop currently running under Win10 x64.
My issues are the following
Before the recent windows update i had some BSOD crashes named as DRIVER_IRQL_NOT_LESS_OR_EQUAL
Right now after the update that issue disappeared instead of that i've experienced some video card/driver/directx related problems,
I usually play vanilla World of Warcraft, before the update it was smooth right now diagonal screen tearing appeared i've always had the same problem when i ran the game in windowed full screen but never happened in full screen.
Also i used to run another game meanwhile playing wow called South park stick of truth it shows up 'Unable to create Direct3D' or When i run 2 client of Wows at the same time once again it worked perfectly before the update, but now i start one client it loads, then when i startup the second one the sound loads on
but it shows my desktop screensaver even though i cant click on anything with the mouse all i can do is alt tab and press the X to close the second client, even one client starts up with struggle its not as smooth and the alt+tab combo sometimes just do not respond doesnt take me to desktop but still reduces the fps ingame to like 1-20 like if it would just ran in background, as i mentioned i haven't experienced any of these problems before the update.
Tried to clean install of the newest nvidia driver,
Tried to run with integrated graphics,
Also installed the DirectX End-User Runtimes (June 2010) neither of those helped.

Im about to reinstall the whole windows completely, but i could use some tips why these problems occurred.
I hope thats going to work and the problem isn't hardware related because i really don't want to apply for another RMA!
Thanks in advance!
(Excuse me my grammar mistakes!)

 

[HexhamAllstar]

I have the Optimus VII and had many issues with BSOD (Driver_power_state_failure rather than the message you are getting) which ended in an RMA where they flashed a newer BIOS, not saying this is your issue but it could be related.
Can you open the nVidia control panel, go to 'Manage 3D settings' then check that your video card is selected as default in the global settings? Also worth checking the program specific settings as well to make sure the games are all set to run with your graphics card and not the on-board graphics.

Also in your start menu search bar, type 'dxdiag' and run it, when a window pops up select Display 1 at the top and maybe post a screenshot of what you see? The Direct3D option should show enabled.

 

[lorgyo]

I have the Optimus VII and had many issues with BSOD (Driver_power_state_failure rather than the message you are getting) which ended in an RMA where they flashed a newer BIOS, not saying this is your issue but it could be related.
Can you open the nVidia control panel, go to 'Manage 3D settings' then check that your video card is selected as default in the global settings? Also worth checking the program specific settings as well to make sure the games are all set to run with your graphics card and not the on-board graphics.

Also in your start menu search bar, type 'dxdiag' and run it, when a window pops up select Display 1 at the top and maybe post a screenshot of what you see? The Direct3D option should show enabled.

Yea that lappy had an RMA aswell due to Driver power state failure, which was fixed with the BIOS.
Basically i tried to run global settings on 'Auto', 'Integrated' and 'nVidia' neither of them worked. Tried to run both instances of the game with right click > run with graphics processor > integrated/nvidia.
For some reason dxdiag doesnt show up any display options just the main one which displays intel hd 530.
Just reseted the laptop to its basics via the windows recovery, that doesnt seem to work either.
Rollbacked the nvidia to the 6/2/2016 driver aswell as tried with the newest one obviously nothing happened, same thing one client loads second one fails, at least got rid off screen tearing somehow.
One 'new' thing: i tried to switch back to the already running first client right after launching the second client which ended up with either that sweet message next to the dxdiag on the pic or with just simply the first client freezing out.
Noticed that if i ran both just simply sound loads on the second one but not the visual stuff, however if i close the first properly working client i can switch without freezing out to second one but it looks somehow like this i can login and stuff but everything is black.
the dxdiag picture with the sweet message and the device manager next to it:

the wow login screen: how should look how does on the 2nd client after the first one was closed

ingame wow : how should look how does on the 2nd client after the first one was closed

Sorry for the unnecessary information i just cant show/explain it in any other way
Any help would be appreciated!

 

[lorgyo]

Quick update :
Disabled both graphics the integrated intel 530 and the nvidia 960m aswell
and with the Microsoft Basic display driver both instances of the game ran perfectly i mean it was lagging ridiculously but start up was fine no freezing in the process, however when i enabled the nvidia only, the same sweet message popped.
Out of ideas, guess its time to apply for RMA

 

[ubuysa]

Quick update :
Disabled both graphics the integrated intel 530 and the nvidia 960m aswell
and with the Microsoft Basic display driver both instances of the game ran perfectly i mean it was lagging ridiculously but start up was fine no freezing in the process, however when i enabled the nvidia only, the same sweet message popped.
Out of ideas, guess its time to apply for RMA

That BSOD is almost always a bad or wrong driver. Ensure that both the on-board Intel GPU driver and the NVIDIA driver are up to date and properly installed. It might be worth following the following advice from another user on here when installing the NVIDIA driver.

Download the latest driver to your desktop.

Next go to C:/Nvidia, open the folder and you should see a folder named Display driver. Inside that folder you should see a folder for every driver you have ever installed. They will be names 320.49 and such. Delete every one of those folders, but do not delete the display driver folder, just the ones inside.


Next go to control panel > uninstall programs. Uninstall all of the Nvidia display programs, but this is important, uninstall the display driver last. Uninstall the Nvidia update, Phys X, 3D drivers (few people use them), Nvidia HDMI, and the Nvidia update (it does not work anyway). Last uninstall the display driver. You will be told to reboot, do so.


When you log back on, windows will install a display adaptor, that is OK. Open your driver that you have downloaded from Nvidia, agree to terms, do not select express install, select custom install. Make sure the 'clean install' check box is selected and uncheck everything except the display driver and PhysX, then install. You will have to reboot after that.


That will be the cleanest install you can get.

What OS are you using, I see you installed your own. With Windows 10 it's better to let Windows update install all drivers. I know that goes against the grain but Windows 10 really is a step forward.

 

[lorgyo]

That BSOD is almost always a bad or wrong driver. Ensure that both the on-board Intel GPU driver and the NVIDIA driver are up to date and properly installed. It might be worth following the following advice from another user on here when installing the NVIDIA driver.



What OS are you using, I see you installed your own. With Windows 10 it's better to let Windows update install all drivers. I know that goes against the grain but Windows 10 really is a step forward.

Its not BSOD, just the 'unable to start up 3d acceleration'.
Win 10 64 pro, i was searching for the graphics driver one by one from the nvidia and intel website
and downloaded a few versions newest obviously and some that used to work on the lappy

Im going to try that cleanest clean install hope it solves the issue

By the way by windows update you mean right click on the device in the manager and 'Update driver' or some automatic way?

EDIT: cleanest install did not solve the problem.

 

[lorgyo]

http://m.uploadedit.com/ba3s/1472240605419.txt

Here is my dxdiag after the install.

 

[ubuysa]

Its not BSOD, just the 'unable to start up 3d acceleration'.
Win 10 64 pro, i was searching for the graphics driver one by one from the nvidia and intel website
and downloaded a few versions newest obviously and some that used to work on the lappy

Im going to try that cleanest clean install hope it solves the issue

By the way by windows update you mean right click on the device in the manager and 'Update driver' or some automatic way?

EDIT: cleanest install did not solve the problem.

Sorry, I now realise I was replying to the second poster.

The cleanest install possible to to do a custom install, delete all partitions on the system drive, create a single new partition the size of the drive, format it, and then install Windows into that. Connect to the Internet and run Windows update, let Windows update install all drivers, only manually install drivers that Windows update doesn't (check for yellow triangles in device manager). Re-run Windows update until no more updates are found. Then you'll have the cleanest install possible.

 

[lorgyo]

Sorry, I now realise I was replying to the second poster.

The cleanest install possible to to do a custom install, delete all partitions on the system drive, create a single new partition the size of the drive, format it, and then install Windows into that. Connect to the Internet and run Windows update, let Windows update install all drivers, only manually install drivers that Windows update doesn't (check for yellow triangles in device manager). Re-run Windows update until no more updates are found. Then you'll have the cleanest install possible.

Nope, nothing appreciate the help though
The gpu just seems to be sloppy beside the issues above,
My fps drops on 10 year old titles.
And overall just performs slow.
I guess there is nothing to do just to apply for rma and hope its get fixed/swapped.
Still dont know if its the integrated or the dedicated graphics faulty cant really test them separated.!