Order and Address.

D

DreadAlert

Bronze Level Poster
Hey guys.

I just ordered a PC from PC Specialist. It didn't ask me to make an account for my order before I actually ordered it, but they asked for my address anyway. I got an email saying everything was fine, but I now find it impossible to track my order because I have no account attached to any order on the website.

I made an account shortly afterwards with the same address I gave for the order. Is there any way I can track it now?

I sent PCS an Email basically saying the same thing. Anyone got any suggestions?

Thanks.
-DreadAlert-
 
L

LFFPicard

Godlike
Unfortunately I had an account a few months before I ordered so I can't comment on the account on order system, the best bet is to give them a call tomorrow after 9am and they can hook the accounts together so you can track your order.

Be sure to check the call waiting times before you call, saves hanging on the phone on busy periods. http://www.pcspecialist.co.uk/call-waiting/
 
PCS

PCS

Administrator
Staff member
When you place an order we ask for your email, delivery and invoice address and contact numbers. If you have placed the order you will have been sent an email confirming your order with a password to login.

I have searched for orders placed using the same email address as your forum address, and also your IP address, and cannot see any?
 
D

DreadAlert

Bronze Level Poster
I used a different e-mail address to order it. I'll have a look at the email and if you want me to PM you my other email address, let me know.

EDIT: After I've read through the email properly, I see nothing telling me a password. I'll paste the email contents with important details removed. You can see that my email address starts with wlockley, so look for that in your order history. I was not asked to give a password, nor given a password during the order process.

Dear ___________

Thank you for your order (number: ______) and welcome to www.pcspecialist.co.uk.

Your username is wlockley@______ and the total order price is _____ including VAT and Delivery. For security reasons your password is not displayed. If you have forgotten your password, you can reset it at http://www.pcspecialist.co.uk/forgot/. Please make a note of these details for your future records.

Using our fully automated order system, you can track your order online, amend your order, print off VAT invoices, edit your details, and you can also see notes referring to your order. To take advantage of our order tracking system you will need to login at: http://www.pcspecialist.co.uk/login/ or follow the link from our homepage. You may also wish to visit our forums here: http://www.pcspecialist.co.uk/forums/ where you can discuss news, views and reviews, show off your new computer, or get technical advice from our forum members.

This email is to confirm that we have received your order.

What to do now? We are now processing your order and we currently estimate the delivery lead time to be 11 to 13 working days for PC orders and 5 to 7 working days for laptop orders. If you have ordered a fast-track delivery service we will aim to deliver your order within the specified service time. For information on the current delivery lead times, please go to http://www.pcspecialist.co.uk/delivery. Please be patient while we process your order - we always try to dispatch our orders as soon as possible, but in busy periods e.g. Bank Holidays we may take a little longer.

When your computer is dispatched our database will automatically generate you an email to confirm this. Delivery will be by courier and this usually takes 1 working day.

Working days are Monday - Friday 9am - 5pm excluding bank holidays.

If you have any problems or questions regarding delivery, you can contact us on 0844 499 4000 during office hours or email us on [email protected]. We will where necessary reply to all emails sent, but this can sometimes take 2-3 days at busy times.

Once again thank you for your order. We will endeavour to process your order as soon as possible.

Many Thanks.

PC SPECIALIST LTD.

www.pcspecialist.co.uk
 
Last edited:
PCS

PCS

Administrator
Staff member
This email indicates that you already had an account with us before placing an order. Is it possible that you created an account with us several weeks ago? Did you enter a password when you order was placed? Please go here: http://www.pcspecialist.co.uk/forgot/ and enter your email address. It will reset your password and email it to you.
 
D

DreadAlert

Bronze Level Poster
I made an account afterwards, with the address I used to order the PC with, so it wasn't already in use.

EDIT: It's working now, for some reason. I can log in with my order address and see that the Order is bound to the account. Thanks guys. :)
 
D

DreadAlert

Bronze Level Poster
Why does my order keep disappearing from my orders on my account login? It hasnt been there for a day or two now.
 
PCS

PCS

Administrator
Staff member
DreadAlert said:
Why does my order keep disappearing from my orders on my account login? It hasnt been there for a day or two now.
Click to expand...

Your order should never dis-appear from your account. Can you let me know your order number and I will check it.
 
PCS

PCS

Administrator
Staff member
Please call us tomorrow on 0844 499 4000 and we will investigate this further for you.
 
D

DreadAlert

Bronze Level Poster
Okay, actually. If you keep an eye on this thread, I could paste the order number in here and delete it as soon as you tell me you've seen it.
Up for that?
 
PCS

PCS

Administrator
Staff member
I've seen your email and I have investigated your order for you - there is no reason why your order would dis-appear from your account. Next time this happens, please take a screenshot of the "My Orders" page when your order is not showing so we can investigate this further.
 
PCS

PCS

Administrator
Staff member
Problem Solved :D

You had two accounts with us and was logging in using different passwords. If you login now your order will be showing.

And no - it won't affect your build/delivery time.
 
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