PC Shutting down

[PleasantPeasant]

Hello! having just recently ordered a PC through PC specialist I can say I'm really happy with the setup there's been no issues with performance while gaming or simply navigating my desktop, however, I have had two instances recently where I have gone to shut it down but the PC itself remains on for more than a few few minutes, the fans remain in motion and it's like the PC itself has not shut off but my keyboard or mouse do not respond and my monitors are registering as if there is nothing to display, thus forcing me to force a shut down directly by holding the power button down.

I'm reluctant to keep doing this obviously and it's only happened twice over the last few days, nothing springs to mind as to why it would be doing this, only thing that does somewhat come to mind is I am now running wallpaper engine? though I had that on my last PC and this issue never happened then, there's been no anomalies with my temps that I can see before shutdown, specs are as follows:

Case	CORSAIR FRAME 4000D RS ARGB MODULAR - WHITE
Processor (CPU)	AMD Ryzen 9 7900X 12 Core CPU (4.7GHz-5.6GHz/76MB CACHE/AM5)
Motherboard	GIGABYTE X870 EAGLE WIFI7 (AM5, DDR5, M.2 PCIe 5.0, Wi-Fi 7)
Memory (RAM)	192GB Corsair VENGEANCE RGB DDR5 5200MHz CL38 (4 x 48GB)
Graphics Card	16GB ZOTAC GEFORCE RTX 5080 SOLID CORE OC - HDMI, 3 x DP
1st M.2 SSD Drive	8TB CORSAIR MP600 PRO NH NVMe PCIe M.2 SSD (up to 7000 MB/R, 6100 MB/W)
2nd M.2 SSD Drive	8TB CORSAIR MP600 PRO NH NVMe PCIe M.2 SSD (up to 7000 MB/R, 6100 MB/W)
1st Storage Drive	22TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 256MB CACHE
Power Supply	CORSAIR 1000W RMx SERIES™ ATX 3.1, MODULAR, CYBENETICS GOLD
Processor Cooling	CORSAIR ICUE LINK TITAN 360 RX LCD RGB HIGH PERFORMANCE CPU COOLER
Extra Case Fan	4 x Corsair RS120 ARGB PWM Fan
Sound Card	ASUS Xonar SE 5.1-Channel Gaming Audio Card
Network Card	ONBOARD 2.5Gbe LAN PORT
Operating System	Windows 11 Professional 64 Bit - inc. Single Licence

Any help would most certainly be appreciated!

Thank you.

 

[TonyCarter]

By ‘still on’ do you mean Windows is still running, or that the motherboard lights are still on?

 

[BlessedSquirrel]

What’s the pc used for outside of gaming?

 

[PleasantPeasant]

By ‘still on’ do you mean Windows is still running, or that the motherboard lights are still on?

Yes, the motherboard lights, fan lights, the fan themselves and the GPU fans and lights are still on and the PC still sounds as if it hasn't turned off but I cannot actually get to windows as my two monitors don't acknowledge any activity from the PC if that makes sense, this "blip" issue has only happened yesterday and a few days ago so far.

What’s the pc used for outside of gaming?

Nothing too intensive, I have wallpaper engine running in the background but beyond this I'm just forum browsing, Youtube, Netflix, ect.

 

[BlessedSquirrel]

I really wish people would get advice before they waste hundreds on stuff they’re never going to use. £600 on RAM alone which isn't going to even be touched let alone the rest

Has to be trolling

 

[PleasantPeasant]

I really wish people would get advice before they waste hundreds on stuff they’re never going to use. £600 on RAM alone which isn't going to even be touched let alone the rest

Has to be trolling

Apologies not sure I follow, it's not as if I don't need the memory as I'm not just on my browser, I wouldn't make the thread if I was trolling, just looking for some general advice to stop this weird situation with the shut down from happening and what do you mean by "let alone the rest" ?

 

[TonyCarter]

How long do you leave it before holding the power button down to manually turn it off?

Have you let it continue doing whatever it’s been doing to see if it finally shuts down itself?

Just wondering if there’s a stuck process or background task that’s trying to complete (maybe a backup task or Norton scan?).

 

[PleasantPeasant]

I think he meant the overall balance of the build that is far from optimal for gaming: incomprehensible choice of CPU, RAM, storage configuration, and then the choice of an entry-level motherboard.

Can't say anything on the GPU without knowing what monitor is paired with it.

Ah that's fair enough, certainly a far more positive response, I'd seen some good reviews and posts made with this CPU and GPU paired together and I'm happy with the ram I've got, as for the motherboard I never considered this "entry level" but that's fine.

I have two monitors, Acer Nitro VG220Qbmiix 22 Inch Full HD Gaming Monitor (IPS Panel, FreeSync, 75 Hz, 1 ms, HDMI, VGA, Black/Red), had them for a few years and they've been running fine.

 

[PleasantPeasant]

How long do you leave it before holding the power button down to manually turn it off?

Have you let it continue doing whatever it’s been doing to see if it finally shuts down itself?

Just wondering if there’s a stuck process or background task that’s trying to complete (maybe a backup task or Norton scan?).

Honestly I didn't consider if there was a background task as since setting this PC up it always shuts down almost instantly, putting these two blips aside but yesterday I gave it about 7 minutes before shutting it off, I suppose if this does happen again I can leave it longer, admittingly I've not used Norton before so not sure how long it scans in the background for.

 

[PleasantPeasant]

In this case, a 5080 paired with a 75hz 1080p monitor is a massive waste of money: it's a 4K GPU, so you'll not use all of its capabilities at that resolution/refresh rate.

That's fair though I don't feel my money has been wasted either way, I'll still be planning on getting new monitors in the future anyway.

 

[AgentCooper]

Let’s not use this thread as a place to critique OP’s system, it’s a troubleshooting request. If @PleasantPeasant wants advice for on getting the most out of their build, I’m sure they will ask for it.

 

[BlessedSquirrel]

Systems with that amount of RAM wouldn’t usually be turned off, and certainly would never be hibernated

By default windows shutdown is set to hibernate, so it doesn’t actually shutdown, it dumps anything in RAM to the disk.

Depending on what you’re doing before shutdown and how populated the RAM is, it could be a significant amount being written to disk. Then factor in Norton being generally malawarey, Norton’s likely live scanning that dump and locking out the hiberfil.sys until it’s scanned it.

That would be my bet.

Easy test is disable hibernation

You'll also regain 192Gb of space on your C drive

And whatever you do, you need to uninstall norton (can only be done with the official uninstaller tool), it really is nothing more than malware and will harm your system more than doing any good, both from a security perspective and performance. It's by no means designed for that kind of setup