PC Sleep/Wake Issues

S

Speedbird

Member
I've had my new PC a couple of months now and it's all as good as I'd expect from PCS. However one niggle is putting it to sleep which sometimes I do to keep an app setup consistent when I next return.

The PC sleeps normally, and initially wakes (using the keyboard, so I know it is asleep and not shut down) but screens remain blank. After around two minutes, the POST beep occurs, and the normal load sequence runs through. However when the system is ready it has resumed from a shut-down state.

Event Viewer shows a red Error (6008) at the time I booted showing that the previous shutdown at (time) was unexpected despite me doing it through the normal Windows way and no errors showing during the process. There is soon afterwards a Critical error (41) saying "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I've done all the usual internet searches for the two errors and followed all the advice - playing with power settings, ensured all drivers are up to date etc - but nothing seems to have worked. The only thing I haven't tried is turning off the 'Automatically Restart' setting within System Properties > Advanced > Startup and Recovery in case it cases complications and although I'm willing to risk it, I don't think this will solve the root cause.

One other thing suggested is that the Critical Error is caused by overheating which would suprise me as the fans kick in immediately. However if this is the case, how would I resolve this issue.

Case
CORSAIR iCUE 5000T RGB MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 9 7950X 16 Core CPU (4.5GHz-5.7GHz/80MB CACHE/AM5)
Motherboard
GIGABYTE X670E AORUS MASTER : ATX (WIFI 6E, USB 3.2 Gen 1, PCIe 5.0) - ARGB Ready!
Memory (RAM)
64GB Corsair DOMINATOR PLATINUM RGB DDR5 5600MHz (4 x 16GB)
Graphics Card
24GB NVIDIA GEFORCE RTX 3090 Ti - HDMI, DP
Graphics Card Support Bracket
PCS ARGB GRAPHICS CARD SUPPORT BRACKET
1st M.2 SSD Drive
2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
 
ubuysa

ubuysa

The BSOD Doctor
This sounds very much as though something (almost certainly a third-party driver, or device) is not handling the wake properly.

If you have any devices plugged in, apart from (one) monitor, keyboard and mouse, then I would unplug all those devices and reboot (so the drivers are not loaded). When Windows has fully started, sleep the PC. See whether it wakes normally then. If it does then it's one of those external devices (or more likely its driver) failing to wake properly. A process of elimination will isolate the culprit.

If it still restarts on wake with nothing external plugged in then we need to look at software that's failing to wake properly. Favourites for this will be those third-party processes that run at startup, so first visit the Startup tab in Task Manager and disable everything from starting that you can live without. Include things like mouse manager software, lighting software (like iCue), etc. Generally you can disable all of the processes in that list without impacting Windows - although you'll be missing a lot of functionality of course.

Now reboot and when it's fully started, put the PC to sleep (without opening any applications). If it wakes normally then it's something that runs at startup that causing the restart. A process of elimination will isolate the culprit.

If none of the above allows the PC to wake normally then look in C:\Windows\Minidumps for any dumps with a timestamp around the time of these failed wakes. Zip them up and upload that zip file to here. Also export your System and Application logs and upload those to here. To do that do the following...

1. Enter the command eventvwr into the Run command box. The Event Viewer will open.

2. Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.

3. Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Application' (an .evtx suffix will be added automatically).

4. Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'System' (an .evtx suffix will be added automatically).

5. Zip the Application.evtx and System.evtx files together and upload the zip file here.

Also post the rough times (and dates) when the PC failed to wake properly - it makes it easier to know where to look in the logs!
 
Last edited:
S

Speedbird

Member
ubuysa said:
This sounds very much as though something (almost certainly a third-party driver, or device) is not handling the wake properly.

If you have any devices plugged in, apart from (one) monitor, keyboard and mouse, then I would unplug all those devices and reboot (so the drivers are not loaded). When Windows has fully started, sleep the PC. See whether it wakes normally then. If it does then it's one of those external devices (or more likely its driver) failing to wake properly. A process of elimination will isolate the culprit.

If it still restarts on wake with nothing external plugged in then we need to look at software that's failing to wake properly. Favourites for this will be those third-party processes that run at startup, so first visit the Startup tab in Task Manager and disable everything from starting that you can live without. Include things like mouse manager software, lighting software (like iCue), etc. Generally you can disable all of the processes in that list without impacting Windows - although you'll be missing a lot of functionality of course.

Now reboot and when it's fully started, put the PC to sleep (without opening any applications). If it wakes normally then it's something that runs at startup that causing the restart. A process of elimination will isolate the culprit.

If none of the above allows the PC to wake normally then look in C:\Windows\Minidumps for any dumps with a timestamp around the time of these failed wakes. Zip them up and upload that zip file to here. Also export your System and Application logs and upload those to here. To do that do the following...

1. Enter the command eventvwr into the Run command box. The Event Viewer will open.

2. Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.

3. Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Application' (an .evtx suffix will be added automatically).

4. Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'System' (an .evtx suffix will be added automatically).

5. Zip the Application.evtx and System.evtx files together and upload the zip file here.

Also post the rough times (and dates) when the PC failed to wake properly - it makes it easier to know where to look in the logs!
Click to expand...
Thanks for that, I will work on the process of elimination!
 
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