Sound Blaster Atlas malfunction

C

Cobra996

Member
hello everyone, I have a problem with this app in my notebook, I can no longer use Sound Blaster Atlas to adjust audio settings.
I have a Defiance VII, I remember that the first day of use I was able to adjust my audio using Sound Blaster, but in the past few days I trying to adjust the audio again the app does not work and no longer detects any connected device (such you can see from the attached photo, sorry if it's in Italian).
how can I solve this problem?
 

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BlessedSquirrel

BlessedSquirrel

We love you Ukraine
Cobra996 said:
hello everyone, I have a problem with this app in my notebook, I can no longer use Sound Blaster Atlas to adjust audio settings.
I have a Defiance VII, I remember that the first day of use I was able to adjust my audio using Sound Blaster, but in the past few days I trying to adjust the audio again the app does not work and no longer detects any connected device (such you can see from the attached photo, sorry if it's in Italian).
how can I solve this problem?
Click to expand...
Is this a PCSpecialist machine? Can you post your full specs from the order page?
 
C

Cobra996

Member
Sure, here is my configuration


Chassis & Display: Defiance Series 17.3" Matte, Full HD, 144Hz, Pantone Validated 72% NTSC, LED Widescreen (1920x1080)
Processor (CPU): Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM): 32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card: NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive: 1TB INTEL® 665p M.2 NVMe PCIe SSD (up to 2000MB/sR | 1925MB/sW)
Memory Card Reader Integrated Micro-SD Memory Card Reader
AC Adaptor 1 x 180W AC Adaptor
Power Cable 1 x 1 Metre Cloverleaf European Power Cable
Battery Defiance Series Integrated 3 Cell Lithium Ion Battery (73WH)
Thermal Paste: ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card: GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options 1 x THUNDERBOLT 3 PORT + 3 x USB 3.2 PORTS
Keyboard Language 17" DEFIANCE SERIES ITALIAN KEYBOARD
Operating System: Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language: Italy/Italia - Italian Language
Keyboard & Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Mouse Pad PCS Gaming Mouse Mat
Webcam: INTEGRATED 1MP HD WEBCAM
 
C

Cobra996

Member
I don't understand how this can help in solving my problem ...
I have a defiance VII, I have already specified my configuration, if no one can help me I will contact the support by my PCS account directly
 
Bhuna50

Bhuna50

Author Level
Cobra996 said:
I don't understand how this can help in solving my problem ...
I have a defiance VII, I have already specified my configuration, if no one can help me I will contact the support by my PCS account directly
Click to expand...

We are trying to help - there is so much information within the full spec and model number that enables us to look things up and hopefully diagnose and remedy your issue.

We wouldnt ask for it we didnt think it would help.

If the model number is as @Nursemorph has put then there is a driver dated November 2020, version 2.0.0.48 - before posting the link though, please confirm that is the model number on the bottom of your machine as I dont want to point you to the wrong page in error.

To save time though, what version drivers are currently installed for the Atlas?
 
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C

Cobra996

Member
I understand, I apologize.
then reading under the notebook my product code is PC70DD2-D.
Below I put the photo of the version of the Sound Blaster Atlas that I currently have.
hope this can help to get the right information
 

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Bhuna50

Bhuna50

Author Level
OK - that looks like software version rather than driver version.

Can you go into the Device Manager and find the Soundblaster Atlas in there and right click it > Properties > select the Driver tab and put a picture / or quote the Driver version number there please.

I will go find that driver I found earlier although might be slightly different due to the -D after the model number at that seemed to have a different section.
 
Bhuna50

Bhuna50

Author Level
OK - I would rather someone like @SpyderTracks / @ nursemorph confirmed I have selected the right model, but here is a link to the downloads page for Clevo models: PCxxDxx-D


If you look about 2/3rds of the way down that list there is a 10_SBX.zip file dated 29/11/2020.

I suggest you wait for someone to confirm I got this right first and certainly do not look at installing anything else from this page unless you are experiencing other problems.

Hope this helps.
 
C

Cobra996

Member
Ok, I found the driver version, I attach a photo

Thanks, i‘ll wait for someone to confirm your link and the correct version
 

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BlessedSquirrel

BlessedSquirrel

We love you Ukraine
andjef796 said:
OK - I would rather someone like @SpyderTracks / @ nursemorph confirmed I have selected the right model, but here is a link to the downloads page for Clevo models: PCxxDxx-D


If you look about 2/3rds of the way down that list there is a 10_SBX.zip file dated 29/11/2020.

I suggest you wait for someone to confirm I got this right first and certainly do not look at installing anything else from this page unless you are experiencing other problems.

Hope this helps.
Click to expand...
Yep, that looks exactly right!
 
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