I'm going to try to be as neutral as possible here, as PC Specialist still has time to redeem itself. I'll try to explain as factually as possible what my experience of PC Specialist has been. Unfortunately, those facts will likely make this post sound negative. I would be very interested to hear from other forum users about what they think of my situation - whether it is typical or unusual, how I have behaved, and how PC Specialist has behaved.
I ordered a 15.6" UltraNote II as I wanted a portable computer for my studies (I am a first year student at university). The first day I got my laptop I was very pleased. I bought a protective case to carry it in. After I came back from university having taken it in for the first time, I booted it and found a group of grey lines had appeared down the left side of the screen. I was mortified of course, and looked up the symptom. I found it is frequently caused by bumping your laptop. I blamed myself at first - I couldn't remember bumping it and had bought the case and packed my back carefully to avoid that. I could however make the lines go away by applying slight pressure from the back.
Nonetheless, almost every time I brought the laptop with me to school, the same lines appeared. I was even trying to be more careful with it than when it was brand new. When they appeared didn't seem to correlate with how the laptop had been moved around - when I was packed into an overcrowded train I felt concerned about it, as my bag was being squashed and pushed about. No lines appeared on it that day. Soon they started to appear on both sides of the screen until a permanent line appeared on the right. So I contacted PC Specialist, satisfied that the screen was faulty and it wasn't due to my carelessness. They agreed to repair it. (Luckily I bought the silver warranty.)
This took about a month. On Christmas eve, my laptop arrived. A note was inside saying that due to them being out of stock of my original model of screen, I was upgraded to a full HD version. I was delighted of course. I switched it on and tried to enter my password. Many keys didn't work while some did. This prevented me from looking at anything other than the TrueCrypt bootloader, which is not particularly interesting even in HD.
Now, I'd have thought that they would at least try switching it on and pressing some keys to see if it was OK. To go a month without the laptop that I paid for is very frustrating and disheartening - not to mention an impediment for my studies.
If PC Specialist had repaired my laptop properly, I'd have happily left them a 5 star review thanks to the upgraded screen. However, the outrageous negligence of breaking my keyboard nullifies that.
I have requested on 27th December that PC Specialist upgrade me to a Cosmos II model, as I would feel scammed to be honest to have gone through all this hassle and have nothing to show for it other than the laptop I paid for in November. They have not yet responded. I will be extremely disappointed if they do not do enough to make up for this.
Is this scattiness typical of PC Specialist? What do you think they should to make up for it? Am I being unreasonable here?
RMA number: 18975
Order number: 598799
I ordered a 15.6" UltraNote II as I wanted a portable computer for my studies (I am a first year student at university). The first day I got my laptop I was very pleased. I bought a protective case to carry it in. After I came back from university having taken it in for the first time, I booted it and found a group of grey lines had appeared down the left side of the screen. I was mortified of course, and looked up the symptom. I found it is frequently caused by bumping your laptop. I blamed myself at first - I couldn't remember bumping it and had bought the case and packed my back carefully to avoid that. I could however make the lines go away by applying slight pressure from the back.
Nonetheless, almost every time I brought the laptop with me to school, the same lines appeared. I was even trying to be more careful with it than when it was brand new. When they appeared didn't seem to correlate with how the laptop had been moved around - when I was packed into an overcrowded train I felt concerned about it, as my bag was being squashed and pushed about. No lines appeared on it that day. Soon they started to appear on both sides of the screen until a permanent line appeared on the right. So I contacted PC Specialist, satisfied that the screen was faulty and it wasn't due to my carelessness. They agreed to repair it. (Luckily I bought the silver warranty.)
This took about a month. On Christmas eve, my laptop arrived. A note was inside saying that due to them being out of stock of my original model of screen, I was upgraded to a full HD version. I was delighted of course. I switched it on and tried to enter my password. Many keys didn't work while some did. This prevented me from looking at anything other than the TrueCrypt bootloader, which is not particularly interesting even in HD.
Now, I'd have thought that they would at least try switching it on and pressing some keys to see if it was OK. To go a month without the laptop that I paid for is very frustrating and disheartening - not to mention an impediment for my studies.
If PC Specialist had repaired my laptop properly, I'd have happily left them a 5 star review thanks to the upgraded screen. However, the outrageous negligence of breaking my keyboard nullifies that.
I have requested on 27th December that PC Specialist upgrade me to a Cosmos II model, as I would feel scammed to be honest to have gone through all this hassle and have nothing to show for it other than the laptop I paid for in November. They have not yet responded. I will be extremely disappointed if they do not do enough to make up for this.
Is this scattiness typical of PC Specialist? What do you think they should to make up for it? Am I being unreasonable here?
RMA number: 18975
Order number: 598799
