Why I don't see thunderbolt in device manager

[VarAgr]

My laptop is https://www.pcspecialist.co.uk/notebooks/recoil-18/

The USB port on it has thunderbolt icon.

I have followed this question and checked Device Manager, msinfo32, dxdiag.exe. - https://superuser.com/questions/1049183/how-to-check-if-my-laptop-is-thunderbolt-3-enabled

But none of them reports Thunderbolt feature.

Any idea?

 

[BlessedSquirrel]

My laptop is https://www.pcspecialist.co.uk/notebooks/recoil-18/

The USB port on it has thunderbolt icon.

I have followed this question and checked Device Manager, msinfo32, dxdiag.exe.

But none of them reports Thunderbolt feature.

Any idea?

Can you copy and paste your full specs from the order page on your account? The text please, no images.

 

[VarAgr]

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[BlessedSquirrel]

What method did you use to install windows?

 

[VarAgr]

I flashed Windows 11 Pro ISO via rufus.

Then I installed it using USB stick

 

[BlessedSquirrel]

I flashed Windows 11 Pro ISO via rufus.

Then I installed it using USB stick

What did you do with partitions?

How did you source drivers?

Can you post a screenshot of your device manager?

 

[VarAgr]

Setup standard partition

Drivers from my account section

I don't know screenshot of device manager is relevant? It's just missing there

 

[BlessedSquirrel]

I don't know screenshot of device manager is relevant? It's just missing there

It’s very hard with the minimal information you’re giving to determine what process you’ve done so far, a device manager screenshot will clarify my suspicions of the cause

Can you also post a screenshot of your optional updates page?

And also disk manager as well please

 

[Scott]

Unfortunately (Custom) Laptops are far more intrinsic than desktops for ensuring proper driver installation. There are a lot of pre-requisites that need to be followed, hence the requirement for detailed information and steps that may seem out of the ordinary.

The install needs to be correct, with a standard partition layout (without any remnants of older installations).
The specific chipset typically needs manually installed. With that the Control Panel usually follows (again, the correct version is crucial).
Any bespoke for chassis drivers need installed (Windows can potentially conflict in this instance).
Standard Windows updates then follow with more typical driver updates.

With that in place, there's also the potential for a switch option in the BIOS itself. I believe it can go between modern and compatibility, but this might not apply in your case.

Hopefully that helps to give insight why the information needs to be detailed and full. It's imperative that we know exactly where you are at so that the situation isn't made worse with assumptions.

 

[VarAgr]

Thanks for the clarification.

I delete all the partition before a clean install

 

[BlessedSquirrel]

Thanks for the clarification.

I delete all the partition before a clean install


View attachment 44591



View attachment 44593

No need to expand it all like that, if you can just posts the standard view

 

[VarAgr]

Based on this information, do you know why thunderbolt is missing?

 

[BlessedSquirrel]

Based on this information, do you know why thunderbolt is missing?

Not until we’ve got the info requested

From what I’m seeing windows isn’t configured fully yet which is what is suspected, until that’s done the hardware won’t work properly.

 

[VarAgr]

I thought I gave everything. Anything else missing?

 

[BlessedSquirrel]

I thought I gave everything. Anything else missing?

Can you also post a screenshot of your optional updates page?

 

[VarAgr]

Ah. Sorry. Missed it

 

[BlessedSquirrel]

Yeah, your windows isn’t configured yet. Most of your devices haven’t been installed.

You can’t use the system until windows isn’t first configured. If you’ve installed the master driver before windows is configured, it won’t be able to tie into any of the hardware so is useless and without the master driver, the system won’t work properly

 

[VarAgr]

What do I need to do then?

 

[BlessedSquirrel]

What do I need to do then?

You need to first configure windows properly. if you’ve installed stuff like graphics and the master driver and software before you’ve properly configured windows, it will cause issues if your try to correct that at this stage.

Best course would be to start over with a clean install

 

[VarAgr]

Can you please be more clear?

What is "configure windows properly"? What is "master driver"?

If I consider reinstalling Windows, what do I need to do differently this time?