Black Screens 5 mins in to any game, every time.

[liamr7777]

Hi Guys,

I am getting hit with a black screen every time I boot up any game, without fail.

You can still hear the game playing the the back ground and it seems to affect the whole computer i.e. if i tab out it doesn't affect the issue so it's not the game itself that is black screening buy the entire display.

I've tried doing lots of fixes like updating graphics card software's, updating drivers, updating windows/ looking for updates etc and nothing seems to work.

The issue started when I down loaded StarCitizen last year which was causing constant screen flickering. I uninstalled the game, did hundreds of fixes that I found online and that fixed that for a time but now I am getting this issue again.

I downloaded windows 11 sometime in the middle of last year but never had an issue up to late.

Any advice?

Chassis & Display
Vyper Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
16GB Corsair 2400MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Vyper Series Integrated 91WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
VYPER 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[BlessedSquirrel]

Have you serviced it since you've had it? ie repasting and clearing dust from the internals?

 

[liamr7777]

Have you serviced it since you've had it? ie repasting and clearing dust from the internals?

No I haven't to be honest.

Is that someone I can do myself or would I need to get it done professionally?

 

[Martinr36]

No I haven't to be honest.

Is that someone I can do myself or would I need to get it done professionally?

Do it yourself, plenty of videos on youtube that show the basics

 

[liamr7777]

Would servicing hte laptop really fix the issue though?

If I hope the manual sleep button and then wake the computer again the screen comes back on.

 

[BlessedSquirrel]

Would servicing hte laptop really fix the issue though?

If I hope the manual sleep button and then wake the computer again the screen comes back on.

Any gaming laptop will need repasting about once a year to keep temps in check, otherwise it's going to overheat, when it overheats you get thermal throttling on GPU and CPU and it will eventually just melt.

Until it's been serviced we can't do any troubleshooting as that's a major factor that could be contributing.

 

[liamr7777]

Any gaming laptop will need repasting about once a year to keep temps in check, otherwise it's going to overheat, when it overheats you get thermal throttling on GPU and CPU and it will eventually just melt.

Until it's been serviced we can't do any troubleshooting as that's a major factor that could be contributing.

Ok thanks I will try getting it serviced first as a first port of call.

Appreciate the help.

 

[BlessedSquirrel]

Worth having a read of this as well, troubleshooting is not something you just know the issue and resolve it, first you need to identify the problem, it's a systematic process which has to be done methodicly

How troubleshooting works

Hiya Just a little note for some people who may not understand the process of troubleshooting. With any troubleshooting, the first thing you need to do is identify the problematic component, weather it's software or hardware. The easiest way a lot of the time given how quick it is these days...

www.pcspecialist.co.uk

 

[liamr7777]

Worth having a read of this as well, troubleshooting is not something you just know the issue and resolve it, first you need to identify the problem, it's a systematic process which has to be done methodicly

How troubleshooting works

Hiya Just a little note for some people who may not understand the process of troubleshooting. With any troubleshooting, the first thing you need to do is identify the problematic component, weather it's software or hardware. The easiest way a lot of the time given how quick it is these days...

www.pcspecialist.co.uk

Ok, thank you mate