Help required please

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SimonRainbo

Active member
every time I start my PC I get the following message

Establishing and initializing Link

Client MAC Addr 5405A628DK1B
GUID 802B001FC600001993945404A628D81B DCHP

PXF Exiting Intel Boot

the PC then goes to the window screen.

I contacted PC Specialist who said my hard drive could be failing so I bought a new one, installed the new hard drive (took the old one out) installed win 7 etc. I still get the same message before windows opens up.
This only started about four days ago and installed my new drive last night and it is still happening.

Any ideas on what the MAC and GUID with t he series of numbers and letters relates too.

Simon
 
ubuysa

ubuysa

The BSOD Doctor
The MAC Addr is the physical address of your network card. A GUID is an identifier used to uniquely identify software components, in your case the clue is at the end "DHCP". This is a network component that automatically assigns your IP address and related data.

So your computer is trying to obtain a dynamic IP address via the network card in your PC that has that MAC address, and it's failing. This is almost certainly because no network cable is plugged into that card's port. If you open up a Command Prompt and enter the command "ipconfig /all" you'll see all your network interfaces listed with their MAC addresses so you can work out which network card it's referring to.

However, I agree with PCS. The reason you're seeing this is because the BIOS boot code tries to boot devices in the order listed in the "boot sequence" defined in your BIOS. Typically the first device listed is your CD/DVD drive so that if a bootable disk in in the drive it's booted. If no bootable disk is found the BIOS moves on to the next device in the list which is usually your hard disk. If no bootable OS is found on the disk, or if no hard disk is found, the BIOS moves on to the next device (often a USB-attached device) and it keeps running down the boot sequence until it reaches the last device listed which is usually a network boot. In your case your BIOS is probably failing to find any bootable device and it's ending up at the network boot, but since there is no network cable connected (and no other devices in the boot sequence) it fails with the message you see.

You say that "the PC then goes to the window screen". Do you mean that Windows does boot even after you see the error message? If that is the case then you should check the Boot Sequence in your BIOS and verify that the hard disk is earlier in the order then a network boot.
 
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SimonRainbo

Active member
Hi thanks for your reply yes I still can access windows and everything after I get these messages.

below is what I get when I type ipconfig / all, but I do Untitled.jpgnot know what I am seeing. hope this makes sense you and you can guide me through this.

thank you Untitled.jpg

ubuysa said:
The MAC Addr is the physical address of your network card. A GUID is an identifier used to uniquely identify software components, in your case the clue is at the end "DHCP". This is a network component that automatically assigns your IP address and related data.

So your computer is trying to obtain a dynamic IP address via the network card in your PC that has that MAC address, and it's failing. This is almost certainly because no network cable is plugged into that card's port. If you open up a Command Prompt and enter the command "ipconfig /all" you'll see all your network interfaces listed with their MAC addresses so you can work out which network card it's referring to.

However, I agree with PCS. The reason you're seeing this is because the BIOS boot code tries to boot devices in the order listed in the "boot sequence" defined in your BIOS. Typically the first device listed is your CD/DVD drive so that if a bootable disk in in the drive it's booted. If no bootable disk is found the BIOS moves on to the next device in the list which is usually your hard disk. If no bootable OS is found on the disk, or if no hard disk is found, the BIOS moves on to the next device (often a USB-attached device) and it keeps running down the boot sequence until it reaches the last device listed which is usually a network boot. In your case your BIOS is probably failing to find any bootable device and it's ending up at the network boot, but since there is no network cable connected (and no other devices in the boot sequence) it fails with the message you see.

You say that "the PC then goes to the window screen". Do you mean that Windows does boot even after you see the error message? If that is the case then you should check the Boot Sequence in your BIOS and verify that the hard disk is earlier in the order then a network boot.
Click to expand...
 
Rakk

Rakk

The Awesome
Moderator
SimonRainbo said:
below is what I get when I type ipconfig / all
Click to expand...

You need to type ipconfig /all (ie. a space between the ipconfig and the / but no space between the / and the all)

What you saw was just the options of how to use ipconfig since you didn't put in the right syntax for it (ie. I think you put and extra space in it)
 
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SimonRainbo

Active member
Rakk said:
You need to type ipconfig /all (ie. a space between the ipconfig and the / but no space between the / and the all)

What you saw was just the options of how to use ipconfig since you didn't put in the right syntax for it (ie. I think you put and extra space in it)
Click to expand...

Hi yes I did, thanks for that at i'm learning.

this is now what I have
Untitled.jpg
Untitled 1.jpg

thing is I still do not know what to do to stop the messages im getting in relation tot he Mac and Guid
 
ubuysa

ubuysa

The BSOD Doctor
SimonRainbo said:
Hi yes I did, thanks for that at i'm learning.

this is now what I have
View attachment 4457
View attachment 4458

thing is I still do not know what to do to stop the messages im getting in relation tot he Mac and Guid
Click to expand...

Ok, it's clear from your ipconfig /all output that the MAC address refers to your Ethernet network adapter as I suspected.

The problem is I suspect that your BIOS is trying to boot from the network before it tries to boot from the hard disk. You should enter your BIOS setup and locate the screen where the Boot Sequence (or Boot Order) is specified. I'm fairly sure you'll find you have the hard disk specified after a network boot. You'll find you can change the order of the devices in the boot sequence (what keys you have to press to do that vary from BIOS to BIOS but the help info should tell you). You should ensure that the start of your boot order list is as follows:


1. CD/DVD drive
2. Internal hard drive (whichever one has Windows installed on it)

After that it doesn't really matter much since you'll always boot the hard disk if there is no disk in the CD/DVD drive.
 
ubuysa

ubuysa

The BSOD Doctor
SimonRainbo said:
Thanks but I have no idea how to do this do I change the order in ipconfig /all. And how do I change it.
Click to expand...

No. It's nothing to do with ipconfig, that was just so we could identify the network card that it was trying to use. Now we know it's the Ethernet adapter our work with ipconfig is done.

The changes you need to make are in the BIOS setup. If you don't know how to enter the setup of your BIOS or you're not confident making changes to the BIOS you must call PCS. They will be able to talk you through checking the boot order.

Making changes to the BIOS can be dangerous, if you don't know what you're doing you can render you PC unusable. So I really do suggest you call PCS and ask for help changing the boot order.
 
L

LFFPicard

Godlike
As ubuysa has said, if you unsure call PCS as you can damage your PC if done wrong, but if you feel confident then below is instructions.

You will need to do it from the bios.
Turn your PC off.
Turn it on again and start tapping F2 every second. This will load the bios, usually a nice blue screen.
The mouse wont work on older version so you will have to use the cursors.

If F2 does not work try the delete key, not backspace, delete.

Depending on the bios depends on the key to use.

Once in bios, have a look at the top for the sections, normally there is a option simply labelled boot.
go to here and look for the boot order, on the right hand side is help to tell you how to navigate or change the options.
Check the boot order it will be in a easy to see list like

Boot Order 1: DVD Drive
Boot Order 2: HDD
Boot Order 3: USB

etc etc, check the order and make sur eit is listed as above, so change if required. then simply press F10 to save and exit. and you pc will reboot.
If your unsure, give PCS a call and they can talk you through it over the phone.
 
Last edited:
ubuysa

ubuysa

The BSOD Doctor
SimonRainbo said:
Cheers guys. Your right I will ring pcs and have them go through it with thank you
Click to expand...

No problem, It would help (me at least) to know whether your problem was/is the boot order, so when it's sorted could you post back and let us all know what the solution is? Thanks!

:)
 
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SimonRainbo

Active member
ubuysa said:
No problem, It would help (me at least) to know whether your problem was/is the boot order, so when it's sorted could you post back and let us all know what the solution is? Thanks!

:)
Click to expand...


Hi I will post whether it works later on this evening. I spoke earlier with another chap from pcs techie department who states it sounded like the bios is trying to boot from an ethernet point. I looked last night at my bios setting and my hard drive is the last in a row of four with my dvd drive third. So I'll place my drive first snd hopefully this will sort the issue
 
S

SimonRainbo

Active member
Ubuysa and the rest who responded thankyou very much for your help. I entered the BIOS settings and dragged my hard drive to slot 1 from slot 4 and guess what it worked so thankyou. I was beginning to panic, as I don't know the workings of a PC really, enough to get by I suppose, but I hear the words BIOS settings and think NO NO NO I mess my system up.

Not finished yet though, now I have 2 1tb hard drive the new drive I installed now has my OS, Win 7 and the programmes I require on initial boot up. The second drive I will install. Now I have read with the new drives there is no longer a master and slave drive you put them in order of which you wish to boot up. so I will put the second drive either second or third in the BIOS settings. If this is wrong please let me know.

There are a couple of programmes on the second hard that I wish to transfer to my boot up drive is there a way of doing this.

Once again thanks for your help

Simon
 
vanthus

vanthus

Member Resting in Peace
SimonRainbo said:
Yeah thats what I thought. Am I right in relation to the position of the second drive in the bios.
Click to expand...
It should be fine how you have it,I set the DVD drive as first boot and OS drive as second,makes it easier if you ever need to boot from disk,but not essential.
 
ubuysa

ubuysa

The BSOD Doctor
SimonRainbo said:
Ubuysa and the rest who responded thankyou very much for your help. I entered the BIOS settings and dragged my hard drive to slot 1 from slot 4 and guess what it worked so thankyou. I was beginning to panic, as I don't know the workings of a PC really, enough to get by I suppose, but I hear the words BIOS settings and think NO NO NO I mess my system up.

Not finished yet though, now I have 2 1tb hard drive the new drive I installed now has my OS, Win 7 and the programmes I require on initial boot up. The second drive I will install. Now I have read with the new drives there is no longer a master and slave drive you put them in order of which you wish to boot up. so I will put the second drive either second or third in the BIOS settings. If this is wrong please let me know.

There are a couple of programmes on the second hard that I wish to transfer to my boot up drive is there a way of doing this.

Once again thanks for your help

Simon
Click to expand...

Thanks for posting back with the solution. That is what I though had happened but it's nice to know I was on the right track. :)

Vanthus has answered your other questions here, so you're sorted!
 
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