Laptop won't boot up

[roffee69]

My laptop suddenly won't get past this screen (attached)
I've tried a recovery disk usb which worked once but not again. I can't access bios as this is the only screen to appear. I've looked inside and there's nothing obvious disconnected or loose. It's 6 years old, so not a spring chicken, but I've had no serious issues thus far
Any help gratefully received
Simon

 

[BlessedSquirrel]

My laptop suddenly won't get past this screen (attached)
I've tried a recovery disk usb which worked once but not again. I can't access bios as this is the only screen to appear. I've looked inside and there's nothing obvious disconnected or loose. It's 6 years old, so not a spring chicken, but I've had no serious issues thus far
Any help gratefully received
Simon

Is this a PCSpecialist machine? Can you post your full specs from the order page?

 

[roffee69]

Is this a PCSpecialist machine? Can you post your full specs from the order page?

Chassis & Display Cosmos Series: 17.3" Matte HD+ LED 16:9 Widescreen (1600x900)
Processor (CPU) Intel® Core™i5 Dual Core Mobile Processor i5-4210M (2.60GHz) 3MB
Memory (RAM) 16GB KINGSTON HYPER-X IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
Graphics Card INTEL® HD GRAPHICS MEDIA ACCELERATOR 4600
1st Hard Disk 500GB SEAGATE HYBRID SSHD Drive, SATA 6 Gb/s, 64MB CACHE (5400
rpm)
1st DVD/BLU-RAY Drive 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking GIGABIT LAN & WIRELESS INTEL® AC-3160 HMC (433Mbps, 802.11AC) +
BLUETOOTH
USB Options 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Battery Cosmos Series 6 Cell Lithium Ion Battery (48.84WH)
Power Cable 1 x UK Power Lead & 90W AC Adaptor
Keyboard Language COSMOS 17" SERIES UK KEYBOARD WITH NUMBER PAD (NON-BACKLIT)
Operating System Genuine Windows 7 Professional 64 Bit w/SP1 - inc DVD & Licence
Updated to Windows 10

 

[roffee69]

 

[roffee69]

Sorry, this is the attachment

 

[BlessedSquirrel]

Sorry, this is the attachment

Might be worth noting from a windows installation disk and doing a startup repair.

 

[BlessedSquirrel]

Hold on, you had upgraded to windows 10 right?

 

[ubuysa]

View attachment 27508

It's failing to resume from hibernation. Likely a hard disk failure IMO. Or possibly RAM.

Does it boot the Windows install media?

 

[roffee69]

Win 10 installed yes

It just goes straight to that screen. Even after shut down it always said resume from hibernation. The only Win recovery disk I have on usb and it's not recognising that

 

[BlessedSquirrel]

Win 10 installed yes

It just goes straight to that screen. Even after shut down it always said resume from hibernation. The only Win recovery disk I have on usb and it's not recognising that

You don’t want a recovery disk, you want a windows installer.

And you have to boot from the usb.

At the moment it’s in hibernation so the OS hasn’t shut down at all, you just need to boot into BIOS and then boot from a windows installer.

 

[roffee69]

Can't get to bios currently. Any top tips?

 

[Martinr36]

Can't get to bios currently. Any top tips?

power it down and when you power back on just keep hitting F2, hopefully you should end up in the BIOS

 

[BlessedSquirrel]

Can't get to bios currently. Any top tips?

You’re in hibernation. You need to power it on so it’s on the hibernation screen, then press and hold the power button until it switches off. Then you should be able to boot into the BIOS as normal.

 

[roffee69]

You’re in hibernation. You need to power it on so it’s on the hibernation screen, then press and hold the power button until it switches off. Then you should be able to boot into the BIOS as normal.

Been doing that. This is the screen that comes up every time. Can't get round it

 

[BlessedSquirrel]

Been doing that. This is the screen that comes up every time. Can't get round it

How long does it take to power off when you're force shutting it down?

 

[roffee69]

How long does it take to power off when you're force shutting it down?

3-5 seconds

 

[ubuysa]

Been doing that. This is the screen that comes up every time. Can't get round it

You can (or should be able to) if you boot something else. A DVD or USB stick with the Windows installation files on for example.

The 'resume from hibernation' message is only appearing because you keep booting the installed Windows on the hard disk. I reckon the hard disk has failed so try booting something else.

 

[roffee69]

Tried Windows Installer on a usb last night but no joy

 

[ubuysa]

Tried Windows Installer on a usb last night but no joy

What did you see when you did that?

 

[roffee69]

Nothing. When I start the computer it goes straight to that screen and stays there. No options to do anything, bios, whatever. I can only shut it down by holding the power button til it turns off. Then I turn it on, back to that same screen. Ad infinitum