David010203
Bronze Level Poster
I get that, but the fact that the bracket was just hanging on the graphics card with half the adhesive placed on the case it just shows me that QC and packaging was not properly done. I would not let something like that get dispatched if the bracket is just hanging on the GPU and especially not let the customer know that the bracket is not fitted or was not able to be fitted.Accidents will always happen. Don’t judge an accident, judge how they respond and correct it.
Shipping an assembled custom PC is NOT easy, those foam inserts are supposed to automatically expand to the available space, sounds like your one may have been defective. Also with a hole in the box sounds like the courier may have dropped it which is nothing to do with PCS
Give them a chance to make it right, believe me, a situation like this is the exception not the rule
Youre fully covered, you just need to create an RMA on your main web account under support. Take photos also of the box etc