Emailed Customer service yesterday, they said it was in building yesterday. Today customer service replied to my facebook post I posted on Friday saying that it will go into building today. Online system has not updated and is still showing pre-processing after 12 working days.
Waiting for my build
- Thread starter nhornby51743
- Start date
newbridgefarming
Member
So why are they still advertising on tv you'd think if they were having a marketing campaign they'd be ready for the extra custom. I paid bac's and can't believe how backed up they are and this que jumping is really annoying me. From my perspective it's like my fifteen hundred isn't enough without a sixty quid bribe to get on with it.
keynes
Multiverse Poster
£60 bribe? I would assume the bank transfer may have delayed it slightly since it may take a bit longer to clear compare to a debit/credit card payment. I see fast track users as a way of subsidising other orders but I may be wrong. If you are no happy with the service so far I would suggest putting it across PCS directly, it may lead to an improvement in the calculation of estimates in the future. I don't think fast track is a bribe just a priority service which I think is not that much considering how much I spent and if you wish to get the system straight away,
mantadog
Superhero Level Poster
it happens every year about this time. Also Christmas, but the Christmas one is generally better signposted on the site with a countdown timer and removal of fast track as it gets nearer. Might be half an idea putting something similar on the site saying because of all the uni laptops to expect slightly longer lead times.
Nothing any of us can do about it mind you, except maybe share your pain.
newbridgefarming
Member
I guess my timing could have been better for ordering and I guess I have a choice of maybe nine other computers to use in the house
But I'm really looking forward to it as my treat for working really hard all year
this compounded with last week my good old office Pentium dual core 3ghz with 6 mbps of 1300mhz ram finally gave up trying to comprehend what the overkill amd radion 6670 is telling it and I'm just getting the vertical stripes of doom after a few minutes or seconds
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Boggy
Member
After reading a lot of your comments, one would assume that you may state that you have no connection with PCS but your comments certainly give a different opinion. As far as the reply to my comment is concerned, you obvious have no grasp of business or the retail sector. Fluctuating prices of components are, or should be, built into the factory gate price. To sit on and invest a customers payment for an average total of a least 10 working days is taking the Michal to say the least. That is why many PC manufacturers go to the wall leaving unsecured creditors, i.e those that have paid not using credit cards, up a creek without a paddle.
newbridgefarming
Member
I completely agree. I let none of my business take money without having the product actually in stock or in store ins good practice.
And I too found keynes a little abrasive but "and no offence" I just thought that he's pcs' s top fan to the point of that if you snapped him in half it would read pc specialist like a stick of rock.
anyway to update you all my pc is in building so the wait I hope will soon be over and I can say nice things about how good it is
Finally mine has gone to building. I phoned up this morning and was told "it will be built today", I then told him that I had been told the same thing for the previous 2 days, he said he would go down to production and sort it out, 2 hours later my laptop is made. 
Now lets see how long they take on testing and quality control.
Now lets see how long they take on testing and quality control.
Finally mine has gone to building. I phoned up this morning and was told "it will be built today", I then told him that I had been told the same thing for the previous 2 days, he said he would go down to production and sort it out, 2 hours later my laptop is made.
Now lets see how long they take on testing and quality control.
Mine was also built this morning, was originally told it would be Monday or Tuesday and with me by the end of the week, but reckon it will be early next week. Will have to change my delivery address if that's the case, as I will be back with the parents from Monday.
keynes
Multiverse Poster
Lol
no offence taken. I didn't mean to come as abrasive and I am just a happy customer. I sympathise with the waiting time and as mentioned before I do also think PCS should find a more accurate or adequate way of calculating estimates or provide a warning during busy periods .,
I don't have any knowledge in retailing that's why I made an assumption. I think there might be a reason why they take money upfront now curious why that's the case.
I doubt very much that PCS take your money and simply 'sit on it', it is common practice across all (to my knowledge) of the 'boutique system builders' to take the build price upfront.
I think the difference would be if you're ordering a completely off the shelf item, if you buy a PC that is ready for next day delivery for example, you'll pay for it and it will be despatched similar to if you bought one from PC world for example. Most of the PC's sold here are custom built and don't fall into this category.
I personally think its perfectly acceptable for PCS to require payment before they begin to process your order.
craxykitten
Member
IMO The reason PCS take your money upfront is because they are bespoke items, they are customising something to your specification. It is very common in the business world to expect money up front for customised items or atleast a deposit this way they are not stuck with a product they cant sell to someone else.
On a positive note my Laptop also went into build today woop woop, so hopefully wont be long till it though testing and on my doorstep. Im hoping testing won't take that long considering i didnt order a operating system and guessing its harder to test without one!
On a positive note my Laptop also went into build today woop woop, so hopefully wont be long till it though testing and on my doorstep.
Im hoping testing won't take that long considering i didnt order a operating system and guessing its harder to test without one!newbridgefarming
Member
Well I do know that scan take your money upfront as I have purchased a multimedia editing pc from them previously which was where I were going for this build but found this company to be cheaper and
"I do like cheap and cheerful" but what I really like is cheap and real good for example:
I recently ordered a few new t shirts, for work because I my work shirts all looked like I'd took a shotgun round to the chest found some amusing ones
"bomb squad,
if you see me running try and keep up"
on ebay for a fiver brought them and were very pleased to find the shirts were all fruit of the loom.
Anyway back to the matter at hand why? Why do we accept that pc builders require payment upfront?
We wouldn't expect to pay fully for a car off the production line three months away just a deposit
And here I have my real niggle not I guess with pcs but with society on a hole. 95per cent of us are decent enough people to not order stuff they know they can't afford and I would guess 80per cent of us are balancing our books or better so - why do we accept it when companies treat us like the under achiever' s. I can be trusted and even though I have plenty of money I deliberated greatly before submitting my order that I could afford it and justified the expense. And I paid for it no credit just used hard earned cash which does put you at a disadvantage to people who financed the build they haven't paid for it. their money has not yet brought their parts, so there's less risk, less outlay, which makes it less personal.
And that's my problem what have we done to the humanity in business. The architects of our economic systems had forthright and honourable and we have let ourselves be taken over by the McDonalds way of doing things.
Anyway I'm ranting and not sure I'm even on point anymore.
I just think we don't give expect or receive the correct amount of dignity anymore and I wish it were different.
Hi all I am new client... spoke at length with the tech guys... I even suggested should I pay for fast track... but was told build time ok ... no problems no delays. Placed my order for high speck build laptop, 02 SEPT 2014 ... 17 Sept 2014 still my laptop build has not started.
I was recommended to pc specialist website.... When I called customer services.. the response back .. " we are only call centre ... " and said " why did I not pay for fast track!
impossible to speak to someone connected to the build department.... Thought about cancelling the build... problem now paid for the build... if I cancel ... !!
I was recommended to pc specialist website.... When I called customer services.. the response back .. " we are only call centre ... " and said " why did I not pay for fast track!
impossible to speak to someone connected to the build department.... Thought about cancelling the build... problem now paid for the build... if I cancel ... !!
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Boggy
Member
Err no it isn't......The main problem nowadays is the simple fact that computer assemble companies over stretch themselves then go to the wall leaving non secured creditors, of which the vast majority of PCS's customers are, in the mire. So a "build" period of 14 working days is unacceptable. It would be far better, for customer relations, to take the money out of the customers bank when the machine is actually being assembled and not before.
mantadog
Superhero Level Poster
I don't think anyone reasonably thinks PCS are on the brink of bankruptcy... yes it could happen, but realistically?
14 days is not a long time, we have grown used to next day delivery and all that good stuff. But think about it, 2-3 weeks for a custom built anything isn't too bad. During this time of year and Christmas the wait times get a bit longer, I said before they could do something similar to what they do at Christmas and put a message up on the configurator. However they only do that as many people ordering will want it specifically for Christmas, people ordering at this time of year can (for the most part) wait a bit longer.
newbridgefarming
Member
Oh joy just received email my computer has been dispatched. I did joke with pcs that it would be out of date before it came and with the x99 boards and the 990 graphics cards I guess it were more true than I thought. Anyway at least it's coming just putting in the concrete plinth and chains then we're ready for its install
Boggy
Member
You must live in a very simplistic world if you consider 2 to 3 weeks isn't too bad....I don't mind the wait but object to having PCS make money off my money when I could be doing that. As far as PCS not going to the wall....Well who knows because better companies have with better balance sheets.
keynes
Multiverse Poster
How much do you think PCS would gain from keeping your money for 3 weeks? Not trying to dismiss your comment but I am honestly curious. When I first started searching for a gaming pc every retailer I tried would operate in a similar way, why they do it? Well I don't know