Stuck on PcSpecialist logo when updating to windows 11

I

Itaghai

Member
Hi, first of all, I tried to link the specs but since I amended the order twice to increase the ram and change the GPU it wouldn't show the updated specs, anyway it might not be relevant at all.

So, in May I acquired an "Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen" and everything is fine with it, however when I try to do an update from windows 10 to 11, after windows install all the stuff for the update and reboot the laptop just stall at the PC Specialist logo, the dots on the screen do like half of a spin of the loading and then stucks.

Is there any pre-setting in BIOS from your side that could make this happen?
I know that formatting the PC would work, however, it isn't an option for me right now.
 
BlessedSquirrel

BlessedSquirrel

We love you Ukraine
Itaghai said:
Hi, first of all, I tried to link the specs but since I amended the order twice to increase the ram and change the GPU it wouldn't show the updated specs, anyway it might not be relevant at all.

So, in May I acquired an "Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen" and everything is fine with it, however when I try to do an update from windows 10 to 11, after windows install all the stuff for the update and reboot the laptop just stall at the PC Specialist logo, the dots on the screen do like half of a spin of the loading and then stucks.

Is there any pre-setting in BIOS from your side that could make this happen?
I know that formatting the PC would work, however, it isn't an option for me right now.
Click to expand...
We will need the specs if poss, just copy and paste the specs including amendments.
 
I

Itaghai

Member
SpyderTracks said:
We will need the specs if poss, just copy and paste the specs including amendments.
Click to expand...
Ok then, the specs:
Chassis & Display - Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU) - Intel® Core™ i7 Eight Core Processor 11800H (2.4GHz, 4.6GHz Turbo)
Memory (RAM) - 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card - NVIDIA® GeForce® RTX 3050 Ti - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive - 1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
Bluetooth & Wireless - GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0

The amends were:

Memory (RAM) - Change to [32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)] from [16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)]
Graphics Card - Change to [NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1] from [NVIDIA® GeForce® RTX 3050 Ti - 4.0GB GDDR6 Video RAM - DirectX® 12.1]
 
BlessedSquirrel

BlessedSquirrel

We love you Ukraine
Itaghai said:
Ok then, the specs:
Chassis & Display - Elimina Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU) - Intel® Core™ i7 Eight Core Processor 11800H (2.4GHz, 4.6GHz Turbo)
Memory (RAM) - 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card - NVIDIA® GeForce® RTX 3050 Ti - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive - 1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
Bluetooth & Wireless - GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0

The amends were:

Memory (RAM) - Change to [32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)] from [16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)]
Graphics Card - Change to [NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1] from [NVIDIA® GeForce® RTX 3050 Ti - 4.0GB GDDR6 Video RAM - DirectX® 12.1]
Click to expand...
I take it windows 10 said it was ready to update to windows 11 and passed all the tests?

How are you doing the update? Through Windows update?
 
I

Itaghai

Member
SpyderTracks said:
I take it windows 10 said it was ready to update to windows 11 and passed all the tests?
Click to expand...
Yes, I tried for months.
During the summer I thought it could be some issue with windows 11 since there were a lot of people complaining about bugs and stuff but right now I think it might be something related to the booting, maybe some setting in the BIOS.

For the record and to answer your question from the deleted post, the built was without windows, I formatted the disk before installing a fresh windows 10 when I receive the laptop since it had your testing version installed.

The remaining specs that are "missing" are the default ones.
 
BlessedSquirrel

BlessedSquirrel

We love you Ukraine
Itaghai said:
Yes, I tried for months.
During the summer I thought it could be some issue with windows 11 since there were a lot of people complaining about bugs and stuff but right now I think it might be something related to the booting, maybe some setting in the BIOS.

For the record and to answer your question from the deleted post, the built was without windows, I formatted the disk before installing a fresh windows 10 when I receive the laptop since it had your testing version installed.

The remaining specs that are "missing" are the default ones.
Click to expand...
It could be a number of things really. Could be an incompatible BIOS, although I'm fairly certain that's not the case.

It's likely just a failed upgrade, happens all the time.

I would try a clean install on a separate partition, then you can format the existing c partition if it succeeds.
 
I

Itaghai

Member
SpyderTracks said:
It could be a number of things really. Could be an incompatible BIOS, although I'm fairly certain that's not the case.

It's likely just a failed upgrade, happens all the time.

I would try a clean install on a separate partition, then you can format the existing c partition if it succeeds.
Click to expand...
I doubt it could be just a failed upgrade since I have tried over 10 times by now (downloading the update every time), then when it get's stuck I just force a shutdown and it rollbacks the changes.

I would try a clean install on a separate partition, then you can format the existing c partition if it succeeds.
Click to expand...
I just didn't want to bother with getting a new into in a new usb drive, I was just wondering if your team would do any changes to the BIOS while performing the tests after building the laptop which could cause this issue since the laptop got your logo and as far as I know this is a clevo and the default booting logo is different (I had one for 7 years before buying this one).

But no worries, if you aren't aware of any BIOS chance that could be causing this issue I might explore it by myself when I get some free time.
Thank you.
 
BlessedSquirrel

BlessedSquirrel

We love you Ukraine
Itaghai said:
I doubt it could be just a failed upgrade since I have tried over 10 times by now (downloading the update every time), then when it get's stuck I just force a shutdown and it rollbacks the changes.
Click to expand...
The other thing you can try, what anti virus are you using?
Itaghai said:
I was just wondering if your team would do any changes to the BIOS while performing the tests after building the laptop which could cause this issue since the laptop got your logo and as far as I know this is a clevo and the default booting logo is different (I had one for 7 years before buying this one).
Click to expand...
By the way, none of us work for PCS, this is a volunteer forum.
 
BlessedSquirrel

BlessedSquirrel

We love you Ukraine
Itaghai said:
I doubt that would be the issue but I'll give it a try next time I try to update, right now isn't a good time for me to download it again in the Windows Update. (ADSL internet isn't the greatest)
Click to expand...
It's a common block for upgrade in place.

Upgrade in place is never recommended between Windows versions by the way, even if it works you'll likely face issues, especially if you're using it for gaming
 
Last edited:
BlessedSquirrel

BlessedSquirrel

We love you Ukraine
ivieira said:
Several failed attempts, BIOS reset to factory, TPM on, secure boot enable. here are the steps:

#1 from original PC Specialist Windows 10
1. Open laptop (painful)
2. Installed brand new Samsung SSD 980 Pro 500GB (M.2)
3. Downloaded ISO from https://www.microsoft.com/en-gb/software-download/windows11
4. Mount ISO as a drive
5. Started installation on new HD
6. After copying files, installer rebooted
7. Dual boot: Windows 11 Stopped on the screen

#2 Using external media
1. Open laptop
2. Remove Windows 10 SSD
3. Created bootable USB from https://www.microsoft.com/en-gb/software-download/windows11 on another laptop
4. Started laptop, F2 to select USB as first driver
5. Save and exit
6. Windows 11 installer stopped at screen

#2.1 USB with Rufus
1. Downloaded ISO https://www.microsoft.com/en-gb/software-download/windows11
2. Created bootable USB using Rufus
3. Boot laptop from USB
4. Windows 11 installer stopped at screen

#2.2 External Asus DL DVD drive
1. Burned ISO to DL DVD disk
2. Connected DVD driver
3. Configure boot from DVD first
4. Boot laptop
5. Windows 11 installer stopped at screen

The external media has been tested on a HP laptop, the Windows 11 installer always starts without a problem. I have also repeated the external media steps #2.X with Secure Boot disabled, no luck, wasted loads of time!!!
Click to expand...
Just to confirm, you mention you removed the windows 10 drive, you do have another drive in there right?

So it's probably worth phoning PCS, it's possible the BIOS is incompatible or something. Don't give up though, it installs perfectly fine as loads of people are running Windows 11 on that model. It's just something on yours isn't compatible.
 
You must log in or register to reply here.
Top